[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

Part 5: Inter-dependencies

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [4] Counselling & Therapy Services

The continuity of CBF-04 Counselling & Therapy Services (SH.IFT and related programmes) at SHINE Children and Youth Services relies heavily on a network of internal and external inter-dependencies.

Given the sensitive nature of counselling and therapeutic engagements—especially with children, youths, and families—any disruption to these dependencies may significantly impact the ability to deliver timely, safe, and practical support.

This chapter identifies and analyses the inter-dependencies associated with each Sub-CBF. These include relationships with internal business units, external service partners, supporting agencies, outsourced service providers, and referral networks.

Dependencies are classified as internal or external, and further categorised as upstream, downstream, or mutual, in accordance with BCM Institute’s methodology and the BCMPedia v2.0 definition of inter-dependencies.

Understanding these interdependencies enables SHINE to strengthen its continuity planning by identifying potential cascading failures, mitigating interdepartmental risks, and ensuring resilience in therapeutic service delivery.

Table P5: Inter‑dependencies for CBF-4

Sub-CBF Code	Sub-CBF	Name of Business Unit / Vendor / Partner	Internal Dependency	External Dependency	Dependency Type (Upstream / Downstream / Mutual)	Description of the Nature of Dependency
4.1	Assessment and Intake Services	Intake Team, Casework & Counselling Unit	✓	–	Upstream	Intake staff provide client background information, conduct risk assessments, and perform initial screenings required before therapy services commence.
4.1	Assessment and Intake Services	Schools, Social Service Agencies, Hospitals	–	✓	Upstream	External partners refer clients and provide essential background data for initial assessments.
4.2	Individual Counselling Sessions	Counsellors, Programme Heads	✓	–	Mutual	Counsellors depend on management for scheduling, supervision, and operational guidance, while management depends on counsellors to deliver the service.
CBF-4.2	Individual Counselling Sessions	External Psychologists / Therapists	–	✓	Downstream	Cases may be escalated or co-managed with specialised practitioners when needed.
CBF-4.3	Group Therapy Sessions	Programme Coordinators	✓	–	Upstream	Coordinators manage logistics, identify suitable participants, and ensure groups are appropriately formed.
CBF-4.3	Group Therapy Sessions	Venue Providers, Community Centres	–	✓	Upstream	External venue access is essential for group sessions when conducted off-site.
4.4	Crisis Intervention and Immediate Support	Internal Crisis Response Team	✓	–	Mutual	Crisis response relies on internal escalation protocols; both units work together to manage emergencies.
4.4	Crisis Intervention and Immediate Support	Police, Hospitals, Child Protective Services	–	✓	Upstream	Critical information and emergency responses are dependent on statutory agencies.
4.5	Therapeutic Program Development	Clinical Supervisors, Programme Design Team	✓	–	Upstream	Supervisory support and clinical expertise guide programme content creation.
4.5	Therapeutic Program Development	Research Agencies, Educational Institutions	–	✓	Upstream	Evidence-based frameworks and external research inform the development of therapeutic programmes.
4.6	Family Therapy and Support	Family Service Centres (internal partnerships)	✓	–	Downstream	Referrals to internal family support units may be needed to complement therapy.
4.6	Family Therapy and Support	Community Agencies, MSF-Funded Services	–	✓	Mutual	Shared responsibility for family well-being through coordinated support services.
4.7	Referrals and Collaboration with External Agencies	Internal Caseworkers	✓	–	Upstream	Caseworkers provide key information and determine referral readiness.
4.7	Referrals and Collaboration with External Agencies	Schools, Hospitals, FSCs, SSAs	–	✓	Downstream	Referral partners continue care or provide specialised services needed by the client.
4.8	Monitoring & Evaluation of Therapy Effectiveness	Data Management Team	✓	–	Upstream	Internal teams provide analytics platforms and reporting tools for outcome tracking.
4.8	Monitoring & Evaluation of Therapy Effectiveness	Funders, Regulatory Bodies	–	✓	Downstream	Outcome data supports reporting and compliance with external accountability requirements.
4.9	Case Documentation and Record-Keeping	IT Department, Records Management Team	✓	–	Upstream	Digital systems support secure documentation, storage, and retrieval of client records.
4.9	Case Documentation and Record-Keeping	Cloud Service Providers, Case Management System Vendors	–	✓	Upstream	Case management systems and cloud storage enable secure and compliant record-keeping.

Banner [BCM] [E3] [BIA] [Summing Up] [P5] Inter-dependencies [BIAQ]

Inter-dependencies play a critical role in ensuring the continuity and resilience of CBF-04 Counselling & Therapy Services (SH.IFT and related programmes).

A web of interconnected internal units, external agencies, and support systems enables the delivery of counselling and therapy at SHINE.

Disruption in any dependency—such as intake workflows, clinical supervision, IT systems, or multi-agency collaboration—can impede the organisation’s ability to provide timely and safe support to children, youths, and families.

By clearly identifying upstream, downstream, and mutual dependencies, SHINE is better equipped to anticipate operational vulnerabilities, strengthen coordination mechanisms, and implement targeted continuity strategies.

This structured understanding enhances SHINE’s ability to maintain service excellence even during disruptions, thereby safeguarding clients’ well-being and ensuring the continuity of critical therapeutic services.

Part 6: Vital Records

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [2] Community Social Work &amp; School Social Work (Clone)

Vital records are essential documents and information assets that are critical for the continuity, legal compliance, and quality assurance of counselling and therapy services.

For SHINE, these records ensure that each child and youth receives appropriate support, progress is accurately tracked, and compliance with internal policies and relevant regulatory requirements is maintained.

In the context of CBF-4 Counselling & Therapy Services, vital records primarily include assessment reports, therapy session notes, case documentation, crisis intervention records, program development documents, and evaluation data.

Proper management of these records is crucial for effective decision-making, safeguarding client welfare, and supporting operational resilience.

Table P6: Vital Records for CBF-4

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
4.1	Assessment and Intake Services	Intake forms, assessment reports, and psychological evaluation results	Paper & Digital	SHINE Client Records Room / Secure Digital Database	Intake Coordinator / Psychologist
4.2	Individual Counselling Sessions	Session notes, treatment plans, progress reports	Paper & Digital	Therapist’s Office / Encrypted Digital Platform	Assigned Therapist
4.3	Group Therapy Sessions	Attendance sheets, session plans, group progress notes	Paper & Digital	Group Therapy Office / Secure Digital Database	Group Facilitator / Therapy Coordinator
4.4	Crisis Intervention and Immediate Support	Crisis intervention logs, emergency response reports	Paper & Digital	Crisis Intervention Office / Secure Digital Folder	Crisis Response Team / Counsellor on Duty
4.5	Therapeutic Program Development	Program design documents, manuals, therapy modules	Paper & Digital	Program Development Department / Digital Repository	Program Development Specialist
4.6	Family Therapy and Support	Family session notes, consent forms, family progress reports	Paper & Digital	Family Therapy Office / Secure Digital System	Family Therapist / Case Manager
4.7	Referrals and Collaboration with External Agencies	Referral forms, partnership agreements, and case collaboration notes	Paper & Digital	Case Management Office / Secure Digital Database	Case Manager / Partnership Coordinator
4.8	Monitoring and Evaluation of Therapy Effectiveness	Evaluation reports, surveys, and outcome tracking data	Paper & Digital	Evaluation Unit / Digital Analytics Platform	Monitoring & Evaluation Officer
4.9	Case Documentation and Record-Keeping	Comprehensive client files, historical records, and confidentiality agreements	Paper & Digital	Central Records Room / Encrypted Digital Archive	Records Officer / Supervising Therapist

Maintaining and protecting vital records for CBF-4 Counselling & Therapy Services is essential to ensure continuity of care, legal compliance and organisational accountability.

SHINE’s structured approach to record management—covering intake, counselling, program development, family support, crisis intervention, and evaluation—supports informed decision-making and enhances the safety and well-being of the children and youth served.

By safeguarding these records in both paper and digital formats, SHINE strengthens its operational resilience and reinforces its commitment to high-quality, client-centred services.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

Business Continuity Management Certified Planner-Specialist-Expert

Part 5: Inter-dependencies

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

Table P5: Inter‑dependencies for CBF-4

Part 6: Vital Records

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

Table P6: Vital Records for CBF-4

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

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Business Continuity Management Certified Planner-Specialist-Expert

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Part 5: Inter-dependencies

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

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Table P5: Inter‑dependencies for CBF-4

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Part 6: Vital Records

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

Table P6: Vital Records for CBF-4

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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