[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [2] Community Social Work & School Social Work

Part 5: Inter-dependencies

CBF-2 Community Social Work & School Social Work

Inter-dependencies form a critical component of business continuity planning, especially for service-based organisations such as SHINE Children and Youth Services.

In the context of Community Social Work and School Social Work (CBF-2), service delivery relies on a complex ecosystem of internal business units, government agencies, schools, partner organisations, and community networks.

These interconnections ensure the continuity of support for vulnerable children, youth, and families across SHINE’s programmes.

Understanding internal and external dependencies, including their upstream, downstream, and mutual relationships, enables SHINE to anticipate disruptions, prioritise restoration activities, and coordinate effectively during crises.

This chapter identifies the interdependencies among the Sub-Critical Business Functions (Sub-CBFs) under CBF-2. It describes the nature of these dependencies to support resilience planning as guided by ISO 22301 and BCM Institute’s BCM Body of Knowledge.

Table P5: Inter‑dependencies for CBF-2

Sub-CBF Code	Sub-CBF	Name of Business Unit / Vendor / Partner	Internal Dependency	External Dependency	Dependency Type (Upstream / Downstream / Mutual)	Description of the Nature of Dependency
2.1	Community Social Work – Community Engagement & Development	Programme Teams; Finance; HR; Community Partners; Grassroots Organisations	Yes	Yes	Mutual	Collaboration on outreach programmes, community workshops, logistics, staffing, and coordination with external grassroots and community groups.
2.2	Community Social Work – Family Support & Coaching	Casework Teams; IT Systems; External Agencies (MSF, FSCs)	Yes	Yes	Upstream & Downstream	Relies on internal case management systems and coordination; dependent on external agencies for referrals, assessments, and joint interventions.
2.3	School Social Work – In-School Social Work & Student Support	School Administration; MOE; Internal Social Work Teams	Partial	Yes	Upstream	Requires school access, student information, permission protocols, and collaboration with school counsellors.
2.4	School Social Work – Preventive & Developmental Programmes	Schools; Programme Trainers; HR; Procurement	Partial	Yes	Mutual	Schools provide venue and participation; SHINE provides programme materials and manpower; joint scheduling and programme delivery.
C2.5	Casework & Counselling Support (Community & School)	Clinical Supervisors; Caseworkers; External Counselling Specialists; IT	Yes	Yes	Upstream	Internal case files, supervision, and scheduling systems; external referrals for specialised support and agency coordination.
2.6	Collaboration & Partnership Management	Corporate Communications; Community Partners; Donors; Government Agencies	Yes	Yes	Mutual	Works closely with partners on programme funding, joint initiatives, reporting, and compliance obligations.
2.7	Volunteer & Youth Engagement / Capacity Building	Volunteer Management Unit; Training Providers; Community Groups	Yes	Yes	Downstream	Volunteer manpower supports programme delivery; dependence on training providers for capacity building.
2.8	Monitoring, Evaluation & Research-informed Practice	Programme Teams; IT/Data Systems; External Research Collaborators	Yes	Yes	Upstream	Requires accurate data from programme teams; partners may co-develop evaluation frameworks, conduct studies, or support data validation.

The interdependencies outlined in this chapter highlight the essential relationships SHINE must manage to ensure operational continuity in delivering community and school social work services.

Each Sub-CBF relies on a network of internal support functions, collaborative partners, and regulatory agencies that together form the backbone of SHINE’s mission-driven operations.

By mapping upstream, downstream, and mutual dependencies, SHINE strengthens its understanding of how disruptions may cascade through the organisation and its partner ecosystem. This clarity enables preparedness, enhances coordination during crises, and ensures uninterrupted support to the children, youth, and families who depend on SHINE.

These inter-dependency insights form a key component of SHINE’s broader BCM framework, supporting risk mitigation, rapid recovery, and long-term organisational resilience.

Part 6: Vital Records

CBF-2 Community Social Work & School Social Work

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [2] Community Social Work &amp; School Social Work (Clone)

Vital records form the backbone of continuity for SHINE Children and Youth Services’ mission to support vulnerable children, youth, and families across community and school settings.

These records ensure that client support activities, case interventions, programme delivery and partnership coordination continue smoothly even during disruptions.

For service areas involving sensitive personal data, safeguarding client information and intervention history is essential not only for operational continuity but also for upholding ethical, legal, and regulatory expectations.

This section identifies the vital records required to sustain the Critical Business Function (CBF-02): Community Social Work & School Social Work, outlining their formats, storage arrangements, and custodianship.

The table below lists the vital records associated with each Sub-CBF, detailing the documentation required to ensure uninterrupted service delivery and preserve client well-being.

Table P6: Vital Records for CBF-2

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
2.1	Community Social Work – Community Engagement & Development	Community profiling data, community partner contacts, engagement plans, outreach records, programme proposals and reports.	Digital (CRM/SharePoint), Hardcopy (programme files)	SHINE secure server; Restricted filing cabinets onsite	Community Engagement Lead / Programme Manager
2.2	Community Social Work – Family Support & Coaching	Family assessment forms, coaching plans, intervention notes, referral records, risk assessment documents, and consent forms.	Digital case management system; Hardcopy client files	SHINE casework system; Locked case file room	Senior Social Worker / Caseworker
2.3	School Social Work – In-School Social Work & Student Support	Case intake forms, school liaison notes, student support plans, behavioural intervention logs, and attendance/tracking sheets.	Digital (case mgmt. system); Hardcopy (school-based files)	SHINE secure system; School social work office files	School Social Worker / Case Supervisor
2.4	School Social Work – Preventive & Developmental Programmes	Programme outlines, risk assessments, curriculum materials, attendance records, feedback forms, and evaluation summaries.	Digital (programme repository); Hardcopy resources	SHINE programme drive; School programme storage	Programme Coordinator / Youth Worker
2.5	Casework & Counselling Support (Community & School)	Case histories, counselling notes, psychosocial assessments, safety plans, mandatory reporting documentation, and referral correspondence.	Digital (case mgmt. system); Hardcopy sensitive files	SHINE secure server; Confidential file storage	Lead Social Worker / Counsellor
2.6	Collaboration & Partnership Management	MOUs, partnership agreements, service-level documents, partner directories, collaboration minutes, and reporting templates.	Digital (PDF, online folders); Hardcopy agreements	Central shared drive; Admin records room	Partnership Manager / Admin Executive
2.7	Volunteer & Youth Engagement / Capacity Building	Volunteer profiles, training attendance, competency records, risk declarations, youth leader registration forms, and programme logs.	Digital volunteer mgmt. system; Hardcopy sign-in sheets	Volunteer management platform; Locked storage	Volunteer Coordinator
2.8	Monitoring, Evaluation & Research-informed Practice	Evaluation tools, data sets, research findings, outcome tracking templates, monitoring dashboards, and ethical approval forms.	Digital (databases, Excel, dashboards); Hardcopy research forms	MEAL (Monitoring, Evaluation, Accountability & Learning) repository	MEAL Officer / Research Lead

The vital records linked to CBF-02 ensure that SHINE’s social work services continue to be delivered consistently, accurately, and with integrity even during operational disruptions. These records preserve essential client information, protect service continuity, and maintain compliance with statutory and ethical requirements.

By clearly identifying the media types, storage arrangements, and custodianship, SHINE strengthens its resilience. It ensures that community and school social work programmes remain reliable pillars of support for children, youth, and families—regardless of the circumstances.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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CBF-02 Community Social Work & School Social Work
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [2] Community Social Work & School Social Work

Business Continuity Management Certified Planner-Specialist-Expert

Part 5: Inter-dependencies

CBF-2 Community Social Work & School Social Work

Table P5: Inter‑dependencies for CBF-2

Part 6: Vital Records

CBF-2 Community Social Work & School Social Work

Table P6: Vital Records for CBF-2

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [2] Community Social Work & School Social Work

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Business Continuity Management Certified Planner-Specialist-Expert

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Part 5: Inter-dependencies

CBF-2 Community Social Work & School Social Work

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Part 6: Vital Records

CBF-2 Community Social Work & School Social Work

Table P6: Vital Records for CBF-2

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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