[BCM] [SHINE] [E3] [BIA] [T3] [CBF] [11] Facilities, IT Systems & Service Infrastructure

CBF-11 Facilities, IT Systems & Service Infrastructure

In this section, we explore the interdependencies among various Sub-Critical Business Functions (Sub-CBFs) within CBF-11 Facilities, IT Systems & Service Infrastructure.

Understanding these interdependencies is crucial to maintaining the continuity of essential services at SHINE Children and Youth Services (SHINE), especially during disruptions.

Each Sub-CBF relies on a network of internal and external resources, stakeholders, and systems to ensure that the critical infrastructure is available and functional when needed.

This analysis will help identify the key areas of mutual support, upstream and downstream dependencies, and the external and internal links necessary to sustain operations across the organisation.

Table P5: Inter‑dependencies for CBF-11

The interdependencies of SHINE's CBF-11 Facilities, IT Systems & Service Infrastructure are critical to ensuring the organisation's operational resilience.

These Sub-CBFs rely on a combination of internal teams and external vendors or service providers to maintain the necessary infrastructure.

Understanding these relationships is essential for identifying areas that require continuous monitoring and support, especially during disruptions.

By effectively managing these inter-dependencies, SHINE can ensure that its services remain functional and accessible, providing uninterrupted support to children, youth, and families who rely on its programs.

CBF-11 Facilities, IT Systems & Service Infrastructure

Vital records are essential documents and data assets that are critical to an organisation's continued operation, recovery, and resilience during disruptions or disasters.

For CBF-11 Facilities, IT Systems & Service Infrastructure, these records ensure that SHINE can maintain operational continuity, safeguard sensitive data, and support recovery activities following any service interruption.

Vital records include facility plans, IT system configurations, vendor agreements, service contracts, and business continuity documentation.

Proper identification, storage, and management of these records are crucial to protect SHINE’s infrastructure and support the timely resumption of services.

Table P6: Vital Records for CBF-11

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
11.1	Facility Management	Floor plans, building schematics, maintenance logs, access control records	Digital / Paper	Facilities Office / Cloud Storage	Facilities Manager
11.2	IT Systems Management	System architecture diagrams, software licenses, backup logs, and system configuration files	Digital	IT Server Room / Cloud Backup	IT Manager
11.3	Telecommunication Services	Telephony network diagrams, service contracts, vendor SLAs, maintenance records	Digital / Paper	IT Office / Vendor Portal	Telecom Services Lead
11.4	Data Centre Management	Data centre layout, environmental monitoring logs, power and cooling system records, and incident logs	Digital / Paper	Data Centre / IT Server Room	Data Centre Manager
11.5	Service Support and Vendor Management	Vendor contracts, service agreements, support tickets, performance reports	Digital / Paper	Procurement Office / Cloud Storage	Vendor Management Officer
11.6	Business Continuity Planning for IT Infrastructure	IT continuity plans, disaster recovery plans, test reports, and recovery procedures	Digital / Paper	IT Department / Secure Cloud Repository	Business Continuity Officer

 

The identification and safeguarding of vital records for CBF-11 Facilities, IT Systems & Service Infrastructure are fundamental to SHINE's operational resilience during crises.

By maintaining comprehensive and up-to-date records across facilities management, IT systems, telecommunications, data centres, vendor services, and business continuity planning, SHINE ensures that critical infrastructure can be restored efficiently, minimising disruption to service delivery.

Centralised custody and regular updates of these records reinforce SHINE’s preparedness and its ability to respond effectively to any unforeseen incidents.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-11 Facilities, IT Systems & Service Infrastructure
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD