[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [3] Targeted Interventions for At-Risk Youth

Part 3 – Impact Over Time of Business Functions

CBF-3 Targeted Interventions for At-Risk Youth

The Impact Over Time assessment is a critical component of SHINE Children and Youth Services’ Business Continuity Management (BCM) planning.

For a high-touch, client-centred service such as Targeted Interventions for At-Risk Youth, disruptions can quickly escalate into significant developmental, emotional, and safety-related consequences for vulnerable children and young persons.

This chapter evaluates how the impact of disruptions evolves across various Sub-Critical Business Functions (Sub-CBFs) within CBF-3, using a scoring scale from 1 (Low Impact) to 5 (Severe Impact).

These scores represent the extent to which interruptions may affect client safety, program continuity, statutory obligations, stakeholder confidence, and organisational reputation over defined time intervals.

The intent of this analysis is to:

• Identify time-sensitive activities that deteriorate rapidly if disrupted.
• Prioritise interventions based on Recovery Time Objectives (RTOs) and Maximum Tolerable Periods of Disruption (MTPDs).
• Highlight vulnerable periods, during which the impact of service disruption peaks.
• Support the design of resilient continuity and recovery strategies for essential youth intervention services.

This structured assessment guides SHINE in safeguarding its mission to provide timely, stabilising, and empowering support for at-risk youth, even during operational disruptions.

Table P3: Impact Over Time of Business Functions for CBF-3

The Impact Over Time analysis for CBF-3 Targeted Interventions for At-Risk Youth highlights the essential and time-critical nature of SHINE's work with vulnerable young persons.

Many Sub-CBFs—particularly crisis management, case assessment, and program delivery—experience a rapid rise in impact severity within the first 24 to 48 hours of disruption.

Key takeaways include:

• CBF-3.5 Crisis Management & Emergency Support has the shortest RTO (4 hours), reflecting its direct connection to client safety and statutory safeguarding duties.
• CBF-3.1 Case Identification and Assessment and CBF-3.3 Program Delivery and Monitoring must resume within 1 day to prevent escalation of risk or deterioration in client well-being.
• Functions related to longer-term service quality, such as evaluation and follow-up, can tolerate more prolonged disruptions but still accumulate severe impact when sustained beyond their respective MTPDs.
• Understanding vulnerable periods helps SHINE prioritise staffing, access to technology, alternative communication channels, and emergency procedures during disruptions.

By mapping how the consequences of disruption evolve, SHINE is better equipped to plan effective recovery strategies, uphold service continuity, and safeguard the well-being of at-risk youth under its care. 

Part 4 - Supporting IT Systems and Applications

CBF-3 Targeted Interventions for At-Risk Youth

 

The effectiveness of SHINE Children and Youth Services’ Targeted Interventions for At-Risk Youth (CBF-3) depends heavily on reliable, secure, and resilient information systems.

These systems enable caseworkers and programme teams to identify at-risk youth, plan interventions, monitor progress, collaborate with partners, and respond to crises.

In alignment with ISO 22301 Business Continuity Management (BCM) requirements, this chapter identifies the IT systems, applications, and special equipment that support each Sub-CBF.

It also specifies the Recovery Point Objective (RPO) and the System Recovery Time Objective (RTO) to ensure continuity of service during disruptions.

This mapping enables SHINE to:

• Understand system dependencies across the entire intervention lifecycle
• Prioritise recovery of systems aligned to service-critical processes
• Strengthen resilience in digital workflows
• Safeguard the continuity of essential youth support services

The following table summarises the key IT enablers required to sustain the continuity of CBF-3.

Table P4: Supporting IT Systems and Applications for CBF-3

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources	Remarks
3.1	Case Identification and Assessment	• Client Case Management System (e.g., Social Service Sector ICT systems) • Secure Document Repository • Email & Communication Platforms • CRM/Intake Tracking Tools	24 hours	8 hours	• Laptops/tablets • Secure Wi-Fi access • Multi-factor authentication tokens	Timely access ensures uninterrupted intake and triage for at-risk youth.
3.2	Individualised Intervention Planning	• Case Management System • Digital Assessment Tools • Shared Team Workspace (Microsoft 365 / Google Workspace)	24 hours	8 hours	• Encrypted storage devices • Collaboration headsets/meeting tools	Supports documentation of intervention goals and tracking.
3.3	Program Delivery and Monitoring	• Scheduling/Appointment Systems • Digital Monitoring Tools • Online Learning/Intervention Platforms	24 hours	8 hours	• Mobile devices for field work • Tele-intervention tools	Needed to maintain continuity of counselling and monitoring activities.
3.4	Stakeholder Collaboration and Coordination	• Email & Messaging Tools • Virtual Meeting Platforms • Shared Documentation Portals	24 hours	4–8 hours	• Video-conferencing equipment • Secure file-sharing tools	Coordination with schools, agencies, and partners depends heavily on the reliability of communication systems.
3.5	Crisis Management and Emergency Support	• Emergency Contact Database • Mobile Communication Tools • Case Management System (quick-access mode)	4 hours	2–4 hours	• Emergency mobile phones • Portable power banks • Offline access to emergency protocols	High criticality due to urgent response needs for youth safety.
3.6	Evaluation and Adjustment of Intervention Plans	• Case Progress Tracking Tools • Data Analytics/Reporting Platforms • Document Repository	24 hours	8 hours	• Laptops/desktops • Data visualisation software	Data integrity is essential for informed decision-making.
3.7	Post-Intervention Follow-Up	• Client Follow-Up Tracking System • CRM Tools • Communication Platforms	24 hours	8 hours	• Mobile devices • Secure messaging tools	Supports ongoing engagement with youth and families after programme completion.

 

 

A resilient digital environment is essential for SHINE to continue delivering targeted interventions that safeguard the well-being of at-risk youth.

By identifying system requirements, RPO/RTO expectations, and specialised equipment for each Sub-CBF, this chapter provides a clear blueprint for ensuring uninterrupted service delivery during disruptions.

With this structured understanding of system dependencies, SHINE can:

• Prioritise IT recovery efforts based on service criticality
• Strengthen data protection and service continuity
• Maintain operational effectiveness even during crises
• Continue providing timely and reliable support to vulnerable youth

This alignment of technology with business continuity principles ensures that SHINE remains prepared, responsive, and resilient in fulfilling its mission to empower children and youth in need. 

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-03 Targeted Interventions for At-Risk Youth
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