[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [2] Community Social Work & School Social Work

Part 3 – Impact Over Time of Business Functions

CBF-2 Community Social Work & School Social Work

The purpose of this chapter is to assess how the disruption of SHINE’s Community Social Work and School Social Work functions affects the organisation over time.

As these services directly support vulnerable children, youth, and families, any interruption can lead to escalating social, emotional, operational, and reputational consequences.

This Impact Over Time analysis provides a structured evaluation of the potential severity of disruption across multiple time horizons—from 4 hours to 60 days. By understanding this progression, SHINE can effectively prioritise its recovery strategies, allocate resources, and determine the appropriate Recovery Time Objective (RTO) and Maximum Tolerable Period of Disruption (MTPD) for each Sub-CBF.

This chapter uses the Impact Scoring methodology described in BCMpedia’s Part 3: Impact Over Time of Business Functions, in which impact levels range from 1 (Low Impact) to 5 (Severe Impact).

These values indicate how rapidly SHINE must resume specific functions to avoid unacceptable harm to clients, service partners, regulatory standing, and organisational reputation.

Table P3: Impact Over Time of Business Functions for CBF-2

This Impact Over Time analysis highlights differences in urgency across the Sub-CBFs within SHINE’s Community Social Work and School Social Work services.

Functions involving direct client support, safeguarding, and crisis intervention (such as Casework & Counselling Support and In-School Social Work) show rapid escalation of impact—often within hours or a single day—indicating the need for stringent recovery timelines and proactive mitigation measures.

Meanwhile, functions related to developmental programmes, partnerships, and research show slower impact progression, allowing for longer recovery windows, though prolonged disruptions can still result in substantial reputational and operational consequences.

By understanding these time-based impact patterns, SHINE can strengthen its BCM prioritisation, optimise continuity strategies, and ensure uninterrupted support for the children, youths, and families who depend on its services. This structured assessment ultimately reinforces SHINE’s mission: to enable children and youth to maximise their potential despite challenges.

Part 4 - Supporting IT Systems and Applications

CBF-2 Community Social Work & School Social Work

 

In today's interconnected world, IT systems and applications are integral to supporting the operational effectiveness of various social service functions.

For SHINE Children and Youth Services (SHINE), ensuring the robustness of its supporting IT infrastructure is crucial to providing seamless, high-quality community and school social work services.

Effective IT systems and applications facilitate program coordination and delivery, enhance communication, and enable the tracking and management of services provided to children, youth, and families.

This section provides an overview of the key IT systems and applications supporting the critical business functions (CBF) within the high-level critical business function "CBF-02 Community Social Work & School Social Work."

It highlights the relevant systems, their recovery point objectives (RPOs) and recovery time objectives (RTOs), any special equipment or resources required, and any additional remarks for each sub-CBF.

The table below outlines the supporting IT systems for each sub-CBF under CBF-02, detailing their associated recovery objectives and resources.

Table P4: Supporting IT Systems and Applications for CBF-2

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources	Remarks
2.1	Community Social Work – Community Engagement & Development	SHINE Social Work Management System (SWMS), Community Outreach Application	4 hours	24 hours	Mobile devices, community outreach kits	Critical for engaging and tracking community development efforts
2.2	Community Social Work – Family Support & Coaching	Family Support Case Management Software, Communication Platforms (e.g., Zoom)	2 hours	12 hours	Telehealth equipment, family engagement platforms	Enables remote support and tracking of family cases
2.3	School Social Work – In-School Social Work & Student Support	Student Support System, School Communication Platform	1 hour	8 hours	Classroom tablets, student record access tools	Supports real-time tracking of student progress
2.4	School Social Work – Preventive & Developmental Programmes	Educational Resource Database, Scheduling & Event Management Software	6 hours	48 hours	Digital resource libraries, event management tools	Supports program planning and event scheduling
2.5	Casework & Counselling Support (Community & School)	Casework Management System, Online Therapy Tools	1 hour	12 hours	Secure video conferencing platforms, case files	Ensures secure and timely case management
2.6	Collaboration & Partnership Management	Partnership Database, Collaboration Platforms (e.g., Microsoft Teams)	12 hours	72 hours	Collaboration workstations, shared file systems	Critical for managing inter-agency collaboration
2.7	Volunteer & Youth Engagement / Capacity Building	Volunteer Management Software, Engagement Analytics Tools	6 hours	24 hours	Volunteer tracking devices, youth engagement apps	Essential for managing and engaging volunteers and youth
2.8	Monitoring, Evaluation & Research-informed Practice	Data Analytics Software, Research Database Systems	12 hours	48 hours	Research laptops, data storage systems	Supports data-driven decision-making for programs

 

The supporting IT systems and applications for SHINE's Community Social Work and School Social Work services are crucial to maintaining operational continuity and ensuring effective delivery of services to the community.

These systems enable the management of cases, the tracking of service delivery, communication with stakeholders, and the analysis of outcomes. By outlining the recovery point and recovery time objectives for each system, along with the specialised equipment and resources required, this chapter highlights the importance of a well-coordinated IT infrastructure within the organisation’s overall business continuity strategy.

With appropriate recovery strategies in place, SHINE can continue to provide critical services to children, youth, and families during crises, thereby ensuring operational resilience in the face of disruptions.

 

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-02 Community Social Work & School Social Work
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD