[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [11] Facilities, IT Systems & Service Infrastructure

CBF-11 Facilities, IT Systems & Service Infrastructure

The impact-over-time analysis provides insight into how the disruption of critical business functions affects organisational operations over time.

For CBF-11 Facilities, IT Systems & Service Infrastructure, the ability to maintain facilities, IT systems, telecommunications, and related services is essential to ensure continuous operations at SHINE Children and Youth Services.

By understanding the severity of impact over time, SHINE can prioritise recovery efforts, allocate resources effectively, and develop robust continuity plans.

The table below presents the estimated impact scores for each Sub-CBF over time, with 1 indicating low impact and 5 indicating the highest impact.

Table P3: Impact Over Time of Business Functions for CBF-11

The impact-over-time assessment for CBF-11 indicates that disruptions to IT systems, data centre management, and telecommunications services have immediate and severe effects on SHINE’s operations.

Facility management and vendor services, while slightly less urgent in the first few hours, still require timely recovery to prevent operational bottlenecks.

Understanding the varying degrees of impact allows SHINE to implement targeted mitigation strategies, prioritise resource allocation, and strengthen organisational resilience, ensuring continuity of services for children and youth in critical situations.

CBF-11 Facilities, IT Systems & Service Infrastructure

In today's increasingly digital environment, the supporting IT systems and applications play a pivotal role in the efficient operation of any organisation, including SHINE Children and Youth Services (SHINE).

The ability to maintain continuous access to critical IT infrastructure, systems, and services is a key component of ensuring business continuity, particularly during disruptions.

This section explores the detailed business processes and Sub-CBFs within the high-level critical business function "CBF-11 Facilities, IT Systems & Service Infrastructure".

These Sub-CBFs are integral to the management of facilities, telecommunications services, data centres, and IT systems, ensuring that SHINE can continue operations without interruption during emergencies.

Table P4: Supporting IT Systems and Applications for CBF-11

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources	Remarks
11.1	Facility Management	Facility Management Software	24 hours	4 hours	Backup power supply, HVAC systems	Ensure power backup for critical equipment
11.2	IT Systems Management	Enterprise Resource Planning (ERP)	12 hours	2 hours	Server room infrastructure, firewall	Regular software updates and patches are required
11.3	Telecommunication Services	VoIP System, Email Servers	6 hours	1 hour	Dedicated communication lines, routers	Test and validate network redundancy
11.4	Data Centre Management	Data Storage Solutions, Virtual Servers	4 hours	1 hour	Backup servers, storage devices	Ensure off-site data replication is in place
11.5	Service Support and Vendor Management	IT Helpdesk Ticketing System	24 hours	6 hours	Communication tools, access to vendor support	Maintain a list of critical vendor contacts
11.6	Business Continuity Planning for IT Infrastructure	Backup & Recovery Tools, Cloud Services	1 hour	30 minutes	Cloud backup, disaster recovery software	Regular BCP testing and simulations

 

The integrity of SHINE’s IT systems and infrastructure is crucial for the smooth delivery of services, especially during emergencies or disruptions.

The business processes outlined in this section, particularly the Sub-CBFs of CBF-11 Facilities, IT Systems & Service Infrastructure, emphasise the need for robust systems and applications that minimise downtime and enable rapid recovery.

Implementing effective business continuity strategies for these IT components, including comprehensive recovery point objectives (RPOs) and system recovery time objectives (RTOs), is essential to SHINE’s operational resilience.

By continuously supporting and enhancing these IT services, SHINE will be better positioned to provide uninterrupted support to the children and families it serves, regardless of circumstances.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-11 Facilities, IT Systems & Service Infrastructure
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD