[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [10] Partnership & Community Network Manage

CBF-10 Partnership & Community Network Management

Partnerships and community networks are foundational to SHINE’s ability to deliver integrated, timely, and holistic support to children, youth, and families.

This Critical Business Function enables SHINE to collaborate effectively with schools, community agencies, government bodies, donors, and volunteers.

This section evaluates how disruption to partnership and community network management impacts SHINE over time.

Using a graded impact scale from 1 (low impact) to 5 (severe impact), the analysis highlights escalation points, recovery priorities, and vulnerable periods for each Sub-CBF.

The outcomes support informed decisions on recovery sequencing, resilience investments, and continuity planning.

Table P3: Impact Over Time of Business Functions for CBF-10

The impact-over-time analysis demonstrates that while some partnership-related functions show limited immediate disruption, prolonged outages rapidly escalate into severe consequences affecting service coordination, stakeholder trust, and SHINE’s reputation within the community.

Functions such as network coordination, stakeholder engagement, and conflict resolution exhibit short tolerance thresholds and require swift recovery to prevent cascading failures across programmes and services.

Conversely, strategic and evaluative activities—such as partnership development and monitoring—have longer tolerance periods but pose significant long-term risks if neglected.

By clearly defining RTOs, MTPDs, and vulnerable periods, this assessment strengthens SHINE’s ability to prioritise recovery actions, allocate resources effectively, and reinforce resilience across its partnership ecosystem.

This structured insight positions SHINE to sustain strong collaborative networks even during disruption, ensuring continuity of care and long-term mission impact.

CBF-10 Partnership & Community Network Management

Effective partnership and community network management at SHINE relies heavily on stable, secure, and accessible IT systems.

These systems enable SHINE to coordinate with schools, community partners, government agencies, volunteers, and service providers while maintaining continuity of engagement during disruptions.

This section identifies the critical IT systems, applications, and supporting resources required for each Sub-CBF under CBF-10, together with indicative Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), to ensure sustained collaboration and minimal service impact.

Table P4: Supporting IT Systems and Applications for CBF-10

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment / Resources	Remarks
10.1	Partnership Development	CRM system, Microsoft 365 (Outlook, Teams), Shared Network Drives / SharePoint	24 hours	48 hours	Laptops, secure internet access, VPN	Essential for maintaining partner records, proposals, and agreements
10.2	Stakeholder Engagement	Email system, CRM, Video conferencing tools (Teams / Zoom), Contact management database	24 hours	24–48 hours	Laptops, webcams, headsets	Supports regular communication with key stakeholders
10.3	Community Outreach	Social media platforms, Website CMS, Email marketing tools, Event management system	24 hours	48 hours	Mobile devices, laptops, and internet connectivity	Important for outreach campaigns and public engagement
10.4	Network Maintenance and Coordination	CRM, Collaboration platforms (Teams, SharePoint), Scheduling tools	24 hours	48 hours	Laptops, shared calendars, secure file access	Enables coordination and information sharing across partners
10.5	Resource Sharing and Collaboration	Document management system, Shared cloud storage, Collaboration platforms	24 hours	48 hours	Laptops, cloud access, secure file-sharing tools	Supports joint programmes and shared resources
10.6	Partnership Monitoring and Evaluation	CRM, Data analytics tools, Reporting dashboards, Survey tools	48 hours	72 hours	Laptops, data access tools	Monitoring activities can tolerate slightly longer recovery times
10.7	Conflict Resolution and Mediation	Case management system, Secure document storage, Email and video conferencing tools	24 hours	24 hours	Laptops, private meeting space, headsets	Time-sensitive and confidentiality-critical function

 

The IT systems and applications supporting CBF-10 Partnership & Community Network Management are central to SHINE’s ability to sustain strong relationships and coordinated responses with its partners and the wider community.

By defining clear RPOs, RTOs, and supporting resources for each Sub-CBF, SHINE strengthens its operational resilience and ensures continuity of collaboration even during disruptions.

These systems should be regularly reviewed, tested, and updated to align with evolving partnership needs and technological advancements, reinforcing SHINE’s long-term mission to support children, youth, and families effectively.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-10 Partnership & Community Network Management
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD