[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [1] Educational Psychology Services (EPS)

Part 3 – Impact Over Time of Business Functions

CBF-1 Educational Psychology Services (EPS)

In this section, we will evaluate the impact over time of various business processes under the high-level critical business function CBF-01 Educational Psychology Services (EPS) at SHINE Children and Youth Services.

The purpose of this exercise is to assess how different processes within the EPS function would be affected by a disruption and to identify the most critical areas requiring immediate attention in the event of a business continuity incident.

Educational Psychology Services are a vital component of SHINE’s offerings, directly supporting children, families, schools, and communities in addressing educational and psychological needs.

Disruptions to these services can have a significant impact on the well-being of children and their academic progress, which in turn affects the entire support ecosystem (e.g., parents, teachers, and volunteers).

The table below presents the impact over time for each sub-Critical Business Function (Sub-CBF) within EPS, using a scale from 1 to 5, where 1 represents the lowest impact and 5 the highest.

Table P3: Impact Over Time of Business Functions for CBF-1

The assessment of impact over time for the sub-CBFs of Educational Psychology Services (EPS) highlights the critical areas that require careful attention and prioritisation during business continuity planning. Processes like Psycho-educational Assessment & Diagnosis (1.1) and Learning Intervention Programmes (1.3) have the highest impact over time and would require swift restoration, given their direct effect on the children’s well-being and educational development. On the other hand, processes like Documentation, Reporting & Compliance (1.7) and Capacity Building & Volunteer / Community Programmes (1.8), while important, may have a slightly lower immediate impact and can tolerate a longer disruption period.

By analysing these impacts, SHINE can develop tailored continuity strategies and define appropriate Recovery Time Objectives (RTOs) and Maximum Tolerable Periods of Disruption (MTPD) for each sub-CBF, ensuring that service recovery is prioritised in the most impactful areas. Furthermore, the Vulnerable Period for each service provides insight into the specific timeframes when a disruption would have the most critical effect, enabling SHINE to plan and implement effective mitigation strategies.

Through a clear understanding of impact over time, SHINE can ensure its Educational Psychology Services remain resilient in the face of disruptions, allowing it to continue serving its mission to support children, families, and communities in need.

Part 4 - Supporting IT Systems and Applications

CBF-1 Educational Psychology Services (EPS)

 

In the evolving landscape of educational psychology services, the integration of information technology (IT) systems and applications plays a pivotal role in supporting operational resilience, data management, and service delivery for SHINE Children and Youth Services.

For the critical business function CBF-01 Educational Psychology Services (EPS), various IT systems are employed to ensure efficient service delivery and help manage the growing demand for psycho-educational assessments, learning interventions, and capacity-building programs.

This chapter provides an overview of the IT systems, their recovery objectives, and special equipment used across the detailed processes or sub-CBFs within CBF-01 Educational Psychology Services (EPS).

Additionally, we will address the importance of these systems in maintaining continuity during disruptions, ensuring that SHINE can continue delivering high-quality services even under challenging circumstances.

Table P4: Supporting IT Systems and Applications for CBF-1

 

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources	Remarks
1.1	Psycho-educational Assessment & Diagnosis	Assessment Management Software, Diagnostic Tools	4 hours	24 hours	Specialised diagnostic testing equipment	Critical for initial assessment and diagnosis.
1.2	Reassessment & Educational Needs Review	Case Management System, Data Analytics Platform	6 hours	24 hours	Laptops, secure database access	Ensures tracking and updates for student progress.
1.3	Learning Intervention Programmes	Learning Management System (LMS), Virtual Classroom Platforms	8 hours	48 hours	Interactive whiteboards, projectors	Key to delivering educational support remotely.
1.4	Consultation & Stakeholder Engagement	Video Conferencing Tools, Email, Collaboration Platforms	12 hours	48 hours	High-speed internet connection, mobile devices	Important for maintaining communication with parents, schools, and volunteers.
1.5	Intake & Referral Management	Client Relationship Management (CRM) Software	4 hours	12 hours	Cloud backup system	Supports streamlined client intake and case referrals.
1.6	Progress Monitoring, Review & Exit Planning	Data Tracking System, Outcome Evaluation Tools	6 hours	24 hours	Secure data storage and review systems	Tracks client progress and facilitates exit planning.
1.7	Documentation, Reporting & Compliance	Document Management System, Compliance Reporting Software	6 hours	12 hours	Scanners, cloud storage access	Ensures timely and compliant reporting to stakeholders.
1.8	Capacity Building & Volunteer / Community Programmes	Volunteer Management System, E-learning Platforms	12 hours	72 hours	Volunteer registration system, event management tools	Essential for managing volunteer programs and community initiatives.

The effective functioning of IT systems and applications within CBF-01 Educational Psychology Services (EPS) is essential for ensuring service continuity and operational resilience at SHINE Children and Youth Services.

From psycho-educational assessments to capacity building and community engagement, these systems enable the delivery of critical services with minimal downtime.

By establishing clear Recovery Point Objectives (RPO) and System Recovery Time Objectives (RTO) for each process, SHINE ensures that in the event of a disruption, systems and resources are restored promptly to minimise impact on service delivery.

This approach is fundamental in providing uninterrupted support to children, families, and communities, maintaining SHINE’s commitment to excellence in educational psychology services.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-01 Educational Psychology Services (EPS)
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD