[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

Part 1: Identification of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

Counselling and therapy services form a core pillar of SHINE Children and Youth Services’ mission to support vulnerable children and at-risk youth.

Under the SH.IFT (SHINE Intervention Framework for Therapy) programme and related therapeutic interventions, SHINE provides structured professional support aimed at improving emotional well-being, developmental outcomes, family functioning, and long-term resilience.

Within the context of Business Continuity Management (BCM), these services are classified as a Critical Business Function (CBF) because any prolonged disruption can directly compromise the safety, mental health, and recovery trajectory of the beneficiaries.

Using the concepts of the Minimum Business Continuity Objective (MBCO)—as defined in BCMpedia and the BCM Institute methodology—the following table identifies the sub-CBFs, describes their purpose, and outlines the Business Unit MBCO, i.e., the minimum acceptable level of service the unit must maintain during a disruption to avoid significant impact on client well-being, legal compliance, and organisational service delivery obligations.

Table P1: Critical Business Functions for CBF-4

Sub-CBF Code	Sub-CBF	Description of CBF	Business Unit Minimum Business Continuity Objective (MBCO)
CBF-4.1	Assessment and Intake Services	Conducting initial assessments, needs evaluation, psychosocial profiling, and case triaging for new clients entering the therapy pipeline.	Resume within 24–48 hours using remote/alternative channels to ensure timely support, especially for high-risk youth.
CBF-4.2	Individual Counselling Sessions	One-on-one therapy sessions to address emotional, behavioural, developmental, or trauma-related needs.	Maintain at least 50% service level through hybrid/remote options within 72 hours to avoid therapy gaps.
CBF-4.3	Group Therapy Sessions	Structured therapeutic groups addressing common psychosocial issues (e.g., social skills, emotional regulation, trauma processing).	Resume essential groups within 5 business days, prioritising mandated or high-risk groups.
CBF-4.4	Crisis Intervention and Immediate Support	Providing urgent support for youth in crisis such as emotional breakdowns, high-risk behaviours, or family conflict situations.	Maintain immediate availability (within 2–4 hours) through on-call arrangements or remote intervention.
CBF-4.5	Therapeutic Program Development	Designing and updating therapy frameworks, materials, and intervention modules supporting SH.IFT and related programmes.	Resume at least 30% operational capability within 10 working days, as delays affect long-term programme quality rather than immediate safety.
CBF-4.6	Family Therapy and Support	Delivering counselling and mediation sessions that involve parents/caregivers to improve family dynamics and youth recovery.	Resume critical sessions within 72 hours, especially where family conflict or safeguarding concerns are present.
CBF-4.7	Referrals and Collaboration with External Agencies	Coordination with schools, social service agencies, healthcare providers, police, or MSF for integrated care.	Maintain critical referral handling within 48 hours, especially mandated cases requiring coordinated follow-up.
CBF-4.8	Monitoring and Evaluation of Therapy Effectiveness	Tracking client progress, conducting reviews, and adjusting therapy plans to ensure intervention effectiveness.	Resume monitoring activities within 5 business days, prioritising cases flagged as high-risk or deteriorating.
CBF-4.9	Case Documentation and Record-Keeping	Maintaining secure and accurate client records, session notes, progress reports, and safeguarding documentation.	Maintain continuous access to essential records through backup systems; resume documentation within 24 hours.

CBF-4 Counselling & Therapy Services is central to SHINE’s role in safeguarding the mental, emotional, and developmental well-being of at-risk youth.

Because disruptions in these services can lead to significant safety risks, emotional destabilisation, and reduced intervention effectiveness, defining clear Business Unit MBCOs is essential.

The sub-CBFs outlined above ensure that SHINE maintains an operational baseline that protects beneficiaries, supports mandated obligations, and upholds professional therapeutic standards even during adverse circumstances.

By integrating BCM principles into service delivery, SHINE strengthens its organisational resilience and reaffirms its commitment to delivering uninterrupted care to Singapore’s vulnerable children and youth.

Part 2: Impact Area of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [4] Counselling & Therapy Services

These services also extend support to their families and caregivers.

As part of a comprehensive Business Continuity Management (BCM) programme, assessing the impact areas of disruptions to these services is essential for planning recovery priorities, allocating resources, and maintaining service continuity in times of crisis.

This chapter analyses the impact areas associated with each Sub-Critical Business Function (Sub-CBF) under CBF-04 Counselling & Therapy Services.

It covers financial implications, impact on Minimum Business Continuity Objectives (MBCO), and operational considerations, enabling SHINE to understand the consequences of delayed, suspended, or weakened therapeutic services.

The assessment supports compliance with ISO 22301 standards and ensures that the organisation continues to uphold its mission — empowering children, youth, and families through evidence-based interventions.

Table P2: Impact Area Assessment for CBF-2

Sub-CBF Code	Sub-CBF	Impact Area	Financial Impact - Monetary Loss (Estimated)	Financial Impact - Calculation of Monetary Loss (State Formula for Calculations)	Impact on MBCO - Affect MBCO	Impact on MBCO - Impact	Remarks - Description
CBF-4.1	Assessment and Intake Services	Service Delivery, Client Impact, Legal/Compliance	SGD 500–1,000/day	No. of missed intakes × cost per assessment × (probability of non-engagement)	Yes	Delays clients from entering the programme, reducing overall caseload continuity and potentially breaching service timelines.	Impacts timely intervention for at-risk youth; delays may escalate client needs.
CBF-4.2	Individual Counselling Sessions	Client Impact, Reputational, Service Delivery	SGD 800–2,000/day	No. of cancelled sessions × cost per session × no-show conversion risk	Yes	Reduced access to mental health support may compromise client well-being and programme outcomes.	High dependency clients may experience deterioration without continuity.
CBF-4.3	Group Therapy Sessions	Client Impact, Operational, Reputational	SGD 600–1,200/day	No. of postponed groups × cost per session ÷ participant count	Moderate	Missed sessions affect group progress and intervention milestones.	Loss of therapeutic momentum; rescheduling challenges.
CBF-4.4	Crisis Intervention and Immediate Support	Safety, Client Impact, Legal/Compliance	SGD 1,000–3,000/day	No. of crisis calls × risk severity × intervention cost factor	Yes (High Priority)	Direct risk to clients’ safety and well-being; delayed intervention may lead to escalation.	Critical for safeguarding high-risk youth; must maintain high continuity readiness.
CBF-4.5	Therapeutic Programme Development	Operational, Reputational	Minimal short-term loss; long-term programme quality impact	Staff hours lost × hourly cost of programme developers	No (Short term)	Delays in programme rollout, evaluation cycles, or grant deliverables.	Impacts future service effectiveness rather than immediate service continuity.
CBF-4.6	Family Therapy and Support	Client Impact, Service Delivery	SGD 700–1,500/day	No. of cancelled sessions × cost per session × family risk factor	Yes	Affects family functioning and overall case outcomes; may prolong client issues.	Critical for integrated intervention model (youth + family).
CBF-4.7	Referrals & Collaboration with External Agencies	Operational, Client Impact, Compliance	SGD 300–600/day	No. of delayed referrals × cost of follow-up × potential breach factor	Moderate	Delays access to external services including medical, legal, or specialised support.	Could impact MOUs or expectations with partner agencies.
CBF-4.8	Monitoring & Evaluation of Therapy Effectiveness	Compliance, Operational	SGD 200–500/day	No. of missing evaluation cycles × cost per evaluation	No (Short term), Yes (Long term)	Insufficient data affects funding requirements, audits, and programme improvements.	Impacts KPIs and outcome reporting for donors or regulators.
CBF-4.9	Case Documentation & Record-Keeping	Legal/Compliance, Data Security, Operational	SGD 500–2,000/day	No. of incomplete cases × administrative hours × compliance penalty factor	Yes	Missing or delayed documentation may breach legal requirements, affect case continuity, or compromise client safety.	Essential for audits, safeguarding, and continuity of therapeutic plans.

Understanding the impact areas of the Sub-CBFs under CBF-04 Counselling & Therapy Services enables SHINE Children and Youth Services to prioritise resources, protect vulnerable clients, and maintain critical counselling operations during disruptions.

The analysis highlights that certain functions—such as crisis intervention, individual counselling, and case documentation—carry higher risks and therefore demand stronger continuity planning.

By integrating these assessments into SHINE’s broader BCM framework, the organisation strengthens its capability to maintain therapeutic support even under challenging circumstances.

This ensures service resilience, safeguards clients’ well-being, and upholds SHINE’s commitment to transforming the lives of children and youths through timely, consistent, and effective interventions.

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CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

Business Continuity Management Certified Planner-Specialist-Expert

Part 1: Identification of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

Table P1: Critical Business Functions for CBF-4

Part 2: Impact Area of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

Table P2: Impact Area Assessment for CBF-2

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

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Business Continuity Management Certified Planner-Specialist-Expert

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Part 1: Identification of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

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Table P1: Critical Business Functions for CBF-4

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Part 2: Impact Area of Business Functions

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

Table P2: Impact Area Assessment for CBF-2

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

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