[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [1] Educational Psychology Services (EPS)

Part 1: Identification of Business Functions

CBF-1 Educational Psychology Services (EPS)

This chapter focuses on Critical Business Function (CBF)-01 Educational Psychology Services (EPS) at SHINE Children and Youth Services. EPS is vital for the organisation's mission to support children and youth with psychological and learning challenges.

The services provided under this function ensure that individuals receive tailored psychological assessments, interventions, and ongoing support to facilitate their personal and educational growth.

Each sub-CBF within the EPS function is integral to SHINE’s operations.

This table outlines the sub-functions and the corresponding Minimum Business Continuity Objectives (MBCO) that must be met in the event of a disruption to maintain essential services.

Table P1: Critical Business Functions for CBF-1

Sub-CBF Code	Sub-CBF	Description of CBF	Business Unit Minimum Business Continuity Objective (MBCO)
1.1	Psycho-educational Assessment & Diagnosis	Involves assessing children and youth to diagnose learning difficulties and psychological conditions.	Ensure continued ability to conduct assessments and provide diagnostic reports for immediate cases.
1.2	Reassessment & Educational Needs Review	Regular reassessments of ongoing cases to adjust learning strategies and psychological support needs.	Maintain the capacity to reassess and adjust care plans for existing clients.
1.3	Learning Intervention Programmes	Design and implement targeted intervention programs for children with learning challenges.	Ensure continued delivery of intervention programs for at-risk children and youth.
1.4	Consultation & Stakeholder Engagement	Involves liaising with parents, schools, and volunteers to ensure the best support for children and youth.	Maintain communication channels with key stakeholders (parents, schools, and volunteers).
1.5	Intake & Referral Management	Process new cases by managing referrals and conducting intake interviews to determine appropriate services.	Ensure that all new referrals are assessed and processed in a timely manner.
1.6	Progress Monitoring, Review & Exit Planning	Regular reviews to track the progress of ongoing cases and to plan for exit when services are no longer required.	Ensure that all ongoing cases have up-to-date progress reviews and clear exit strategies.
1.7	Documentation, Reporting & Compliance	Maintaining accurate records, reports, and compliance with regulatory requirements.	Ensure all documentation and reports are completed accurately and on time.
1.8	Capacity Building & Volunteer / Community Programmes	Developing and delivering training programs for volunteers and the community to enhance service capacity.	Maintain the capability to deliver training and capacity-building programmes.

Introduction to MBCO for Educational Psychology Services

The Minimum Business Continuity Objective (MBCO) defines the essential functions that must be sustained during a business disruption to ensure the organisation can continue to serve its core mission. For SHINE's Educational Psychology Services (EPS), the MBCO reflects the key activities that support children and youth in their educational and psychological development.

Each Sub-CBF has a defined MBCO to ensure the most critical services are maintained, even when the organisation faces challenges such as resource shortages or operational disruptions. The objective is to safeguard the well-being of children and youth, maintain educational continuity, and uphold the integrity of services that impact families and communities.

MBCOs also help SHINE prioritise its resources during a crisis and focus efforts on ensuring that, even in a disrupted environment, critical psychological assessments, interventions, and stakeholder engagements continue with minimal interruption.

The Critical Business Function CBF-01 Educational Psychology Services (EPS) is fundamental to SHINE Children and Youth Services' mission. Through effective business continuity planning, SHINE ensures that, regardless of external challenges, it can continue to provide essential services.

The Sub-CBFs within EPS have clear objectives that guide operations under both normal and disrupted conditions, enabling the management of risks associated with unexpected events while maintaining the organisation's capacity to meet the needs of vulnerable children and youth.

By establishing MBCOs for each critical area, SHINE can maintain a robust, resilient response to crises, ensuring uninterrupted services and continued delivery of meaningful outcomes for its stakeholders.

Part 2: Impact Area of Business Functions

CBF-1 Educational Psychology Services (EPS)

The SHINE Children and Youth Services (SHINE) provides a wide range of support services for children and youth, with a focus on educational psychology, mental health, and development.

As part of its critical business functions, the organisation delivers comprehensive services through its Educational Psychology Services (EPS), which are vital in addressing the educational needs of children and youth.

This chapter explores the impact areas of the business functions within EPS, examining the potential consequences of disruptions to each sub-function, the financial impact, and the overall effect on SHINE's Minimum Business Continuity Objectives (MBCO).

This analysis helps identify the most critical aspects of the organisation that must be safeguarded during a crisis. It ensures that SHINE can continue delivering its mission of serving vulnerable children and youth without interruption.

Table P2: Impact Area Assessment for CBF-1

Sub-CBF Code	Sub-CBF	Impact Area	Financial Impact - Monetary Loss (Estimated)	Financial Impact - Calculation of Monetary Loss (State Formula for Calculations)	Impact on MBCO - Affect MBCO	Impact on MBCO - Impact	Remarks - Description
1.1	Psycho-educational Assessment & Diagnosis	Delay in service delivery for children requiring psychological assessments	$X, XXX	The estimated cost per delayed assessment multiplied by the number of affected children	High	Delay in assessment leads to prolonged educational support and intervention, potentially worsening educational outcomes	Delays in psycho-educational assessments could result in children not receiving the necessary interventions on time, impacting their academic and emotional development.
1.2	Reassessment & Educational Needs Review	Disruption of reassessment services, leading to outdated educational plans	$X, XXX	Cost of reassessment multiplied by the number of children affected by the disruption	Medium	Outdated educational plans could result in ineffective interventions for students	Reassessments are crucial to evaluate the progress of children and adjust their learning plans. Delays could hinder the effectiveness of ongoing educational programs.
1.3	Learning Intervention Programmes	Disruption in delivering intervention programs	$X, XXX	Cost of each delayed or cancelled session multiplied by the number of affected children	High	Direct impact on the ability to support students with specific learning needs	These programs are vital for students requiring individualised attention. A disruption could prevent them from achieving their learning milestones, resulting in long-term educational gaps.
1.4	Consultation & Stakeholder Engagement (Parents, Schools, Volunteers)	Breakdown in communication between stakeholders	$X, XXX	Estimated loss per cancelled or delayed consultation, multiplied by the number of affected parties	Medium	Poor communication impacts the effectiveness of the support network for children	Effective consultation is essential for aligning SHINE's services with the needs of families and schools. Any interruption could lead to misalignment in educational objectives.
1.5	Intake & Referral Management	Backlog or delay in processing new referrals	$X, XXX	The number of referrals delayed multiplied by the cost of each referral processing	Medium	Delay in the intake process results in children not receiving services in a timely manner	A backlog in processing referrals delays the start of services for children in need of psychological assessments or interventions, which could lead to negative impacts on their educational outcomes.
1.6	Progress Monitoring, Review & Exit Planning	Disruption in tracking student progress and planning exits	$X, XXX	The estimated cost of progress review delays, including intervention delays, multiplied by the number of students	High	Disruptions impact the ability to effectively track progress and adjust plans as needed	Monitoring student progress is vital to ensure the success of learning interventions. Delays can lead to ineffective interventions and failure to exit children from programs at the appropriate time.
1.7	Documentation, Reporting & Compliance	Failure to meet reporting requirements and compliance standards	$X, XXX	Costs related to penalties, fines, or reputational damage due to non-compliance	High	Non-compliance can result in legal consequences or damage to reputation	SHINE must adhere to regulatory requirements and maintain accurate records for all services delivered. A breakdown in documentation could lead to severe legal or reputational consequences.
1.8	Capacity Building & Volunteer / Community Programmes	Disruption in volunteer programs and community engagement activities	$X, XXX	Loss of funding or volunteer resources, multiplied by the number of activities disrupted	Medium	Disruption in volunteer support affects the delivery of programs and services	Capacity building is crucial for SHINE’s community outreach. Disruptions in volunteer engagement can reduce the organisation's ability to deliver services to a broader audience.

The Impact Area of Business Functions for SHINE Children and Youth Services highlights the interconnections among subfunctions within Educational Psychology Services (EPS).

As shown in the table above, disruptions to any of these sub-functions can have significant financial implications and negatively impact SHINE's ability to meet its Minimum Business Continuity Objectives (MBCO).

Ensuring the continuity of these services is paramount to maintaining the organisation's ability to support children and youth in need of psychological and educational services.

Assessing each sub-function's impact area provides a comprehensive view of potential risks and helps SHINE prioritise resources and mitigation strategies to protect critical services during crises.

This analysis is a crucial step in SHINE’s Business Continuity Management (BCM) process. It supports the organisation's efforts in safeguarding its mission of empowering vulnerable children and youth through timely and effective educational psychology services.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF-01 Educational Psychology Services (EPS)
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [1] Educational Psychology Services (EPS)

Business Continuity Management Certified Planner-Specialist-Expert

Part 1: Identification of Business Functions

CBF-1 Educational Psychology Services (EPS)

Table P1: Critical Business Functions for CBF-1

Introduction to MBCO for Educational Psychology Services

Part 2: Impact Area of Business Functions

CBF-1 Educational Psychology Services (EPS)

Table P2: Impact Area Assessment for CBF-1

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

Your Comments Here :

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BIA] [T1] [CBF] [1] Educational Psychology Services (EPS)

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Business Continuity Management Certified Planner-Specialist-Expert

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Part 1: Identification of Business Functions

CBF-1 Educational Psychology Services (EPS)

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Table P1: Critical Business Functions for CBF-1

Introduction to MBCO for Educational Psychology Services

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Part 2: Impact Area of Business Functions

CBF-1 Educational Psychology Services (EPS)

Table P2: Impact Area Assessment for CBF-1

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

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