[BCM] [SHINE] [E3] [BIA] MBCO Corporate MBCO

Introduction

SHINE Children and Youth Services (SHINE) is committed to ensuring the continuous delivery of essential services that safeguard the well-being of children, youths, and families—even during periods of disruption.

In alignment with ISO 22301 requirements, the formulation of the Minimum Business Continuity Objective (MBCO) establishes the minimum acceptable service levels that SHINE must maintain during and after a disruptive incident.

This chapter outlines both the Corporate MBCO, which applies to SHINE as an organisation, and the Business Unit MBCOs, which describe the minimum service levels required for each of SHINE’s Critical Business Functions (CBFs).

These continuity thresholds help ensure that SHINE’s mission—supporting children, youths, and families in need—remains resilient despite operational challenges. They also provide measurable targets to guide continuity planning, resource prioritisation, and recovery strategy development.

Corporate Minimum Business Continuity Objective (Corporate MBCO)

The Corporate MBCO defines the minimum level of services that SHINE must sustain at an organisational level to fulfil its mission, uphold client safety, maintain regulatory compliance, and protect its reputation during a disruption.''

Corporate MBCO for SHINE Children and Youth Services

“SHINE must be able to maintain at least 60% of its essential client-facing services and 70% of its core support and governance functions within the first 24–72 hours of a disruption, ensuring continuity of critical interventions for vulnerable children and youths while maintaining statutory, safeguarding, financial, and operational obligations.”

This objective is measurable through the following organisational performance indicators:

• Client-facing services availability (percentage of essential programmes still functioning)
• Staff availability (minimum staffing levels required to sustain critical activities)
• Accessibility of client information and records (minimum system uptime and data retrieval capability)
• Compliance functions maintained (regulatory and safeguarding requirements fulfilled on time)
• Minimum communication capacity (internal and external coordination achieved)

Table C1: Corporate MBCO

Business Unit Minimum Business Continuity Objectives

Aligned to the 12 Critical Business Functions of SHINE

Each Business Unit MBCO identifies the minimum activities, outputs, or service thresholds required to sustain critical social service operations during disruption.

Table C2: Business Unit MBCO

Establishing clear Corporate and Business Unit MBCOs ensures that SHINE Children and Youth Services maintains structured, measurable, and mission-aligned continuity targets during any disruption.

These standards provide a foundation for resource prioritisation, recovery strategies, and decision-making during crises.

By defining the minimum acceptable service levels for every critical function, SHINE strengthens its ability to protect vulnerable children and youths, support families, and uphold its operational and regulatory responsibilities.

With these MBCOs, SHINE reinforces its long-standing commitment to resilience, service quality, and safeguarding—ensuring that essential support continues even in challenging times.