[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [4] Counselling & Therapy Services (SH.IFT and related programmes)

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

The CBF-4 Counselling & Therapy Services (SH.IFT and related programmes) is a crucial component of the operational structure at SHINE Children and Youth Services (SHINE).

This service line is designed to support at-risk youth and their families by providing therapeutic interventions to address emotional, behavioural, and psychological challenges.

Through targeted programmes such as SH.IFT (Strengthening Families in Transition), SHINE works with individuals and families to build resilience, foster emotional well-being, and create supportive environments.

The counselling and therapy services are delivered through a variety of approaches, including individual therapy, group counselling, crisis intervention, and family support.

Each service is tailored to meet the unique needs of youth in challenging situations, ensuring that every client receives the necessary care to navigate their difficulties.

This chapter outlines the key business processes (Sub-CBFs) involved in CBF-04, detailing the activities that enable SHINE to deliver high-quality therapeutic services.

It provides an overview of each process, from initial assessments and intake to ongoing therapy and evaluation.

By understanding the critical business processes within this function, we can ensure that SHINE’s counselling and therapy services remain effective, accessible, and responsive to the evolving needs of its clientele.

Here’s a structured table for the critical business function “CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)” for SHINE Children and Youth Services (SHINE), including the detailed business processes (Sub-CBF), descriptions, and examples related to SHINE's operations:

Table D1: Sub-Critical Business Functions & Processes for CBF-4

Sub-CBF Code	Sub-CBF	Description of Process / Activity	Examples (in SHINE context)
CBF-4.1	Assessment and Intake Services	Initial intake of clients, including assessments, history taking, and identifying therapy needs.	Conducting interviews with at-risk youth, identifying emotional or behavioural issues, and determining the appropriate therapy services (e.g., SH.IFT).
CBF-4-2	Individual Counselling Sessions	One-on-one sessions with youth or children to address specific issues like anxiety, trauma, or behavioural challenges.	Providing individual therapy sessions to youth dealing with family issues, school stress, or bullying.
CBF-4-3	Group Therapy Sessions	Group-based counselling where participants share experiences and provide mutual support under guidance.	Organising group therapy for youth in need of social support, addressing common themes such as peer pressure, mental health, or substance abuse.
CBF-4-4	Crisis Intervention and Immediate Support	Providing immediate intervention during crises or emergencies, offering both emotional and psychological support.	Responding to emergencies where a youth experiences suicidal ideation, self-harm, or violence at home or school.
CBF-4-5	Therapeutic Program Development	Designing and implementing tailored therapy programmes based on the specific needs of the youth population.	Developing targeted programmes like SH.IFT (Strengthening Families in Transition) to support families going through major life transitions.
CBF-4-6	Family Therapy and Support	Engaging with families as part of the therapy process to enhance support systems and resolve family issues.	Offering family therapy sessions to address issues like divorce, domestic violence, or communication breakdowns within the family unit.
CBF-4-7	Referrals and Collaboration with External Agencies	Referring clients to specialised professionals or external organisations for additional services, as needed.	Referring clients to psychiatrists for medication management or legal advisors for issues related to child protection.
CBF-4-8	Monitoring and Evaluation of Therapy Effectiveness	Ongoing evaluation of therapeutic progress and adjusting plans as needed based on client feedback and outcomes.	Reviewing therapeutic outcomes, adjusting intervention plans, or providing follow-up care based on assessment results after 3 months of therapy.
CBF-4-9	Case Documentation and Record-Keeping	Keeping detailed, accurate records of client interactions, progress, and outcomes for continuity of care and legal compliance.	Maintaining confidential case files, including session notes, progress updates, and recommendations for ongoing support for each youth.

This table should give a comprehensive overview of SHINE’s CBF-04 Counselling & Therapy Services, particularly under their SH.IFT and related programmes.

Each Sub-CBF describes a process or activity critical to providing effective counselling and therapy services to at-risk youth and families.

The effective delivery of CBF-04 Counselling & Therapy Services (SH.IFT and related programmes) is fundamental to SHINE’s mission to empower at-risk youth and their families.

By focusing on a holistic approach that includes individual therapy, family counselling, crisis intervention, and programme development, SHINE ensures that each client receives comprehensive and personalised support.

The detailed business processes outlined in this chapter highlight the organisation’s commitment to quality care, continuous improvement, and the integration of best therapy practices.

With ongoing monitoring and evaluation, SHINE adapts its services to address emerging challenges, making sure that young people receive the support they need to overcome adversity and build brighter futures.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

Table D1: Sub-Critical Business Functions & Processes for CBF-4

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Table D1: Sub-Critical Business Functions & Processes for CBF-4

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