[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [2] Community Social Work & School Social Work

CBF-02 Community Social Work & School Social Work

Introduction

The CBF-02 Community Social Work & School Social Work function represents one of SHINE Children and Youth Services’ most critical and mission-driven areas of service delivery.

As a leading social service organisation dedicated to empowering children, youth, and families, SHINE provides holistic and research-informed interventions both within schools and across community settings. These programmes address a wide spectrum of developmental, behavioural, psychosocial, and relational challenges that may hinder young individuals from achieving their fullest potential.

To ensure continuity of care even during disruptions, it is essential to identify, document, and understand the detailed Sub-Critical Business Functions (Sub-CBFs) that make up this high-level CBF.

These Sub-CBFs reflect the essential workflows that enable SHINE’s social workers, counsellors, educational psychologists, community partners, and volunteers to carry out their responsibilities effectively.

By mapping these business processes, the organisation ensures that all operational components—ranging from casework and counselling, school-based interventions, community engagement, programme management, volunteer mobilisation, stakeholder partnerships, and impact monitoring—are protected through appropriate business continuity strategies.

This chapter provides a structured overview of SHINE’s Sub-CBFs for CBF-02 Community Social Work & School Social Work.

It highlights the core processes that must be maintained or rapidly restored during disruptions to safeguard the well-being of the children and youth under SHINE’s care.

The following sections offer clarity on the interdependencies, critical pathways, and functional priorities vital to sustaining SHINE’s mission of enabling children and youth to shine and thrive regardless of circumstances.

Table D1: Sub-Critical Business Functions & Processes for CBF-2

Rationale & Interpretation Notes

• The breakdown reflects both community-based social work (outside school context) and school-based social work, per SHINE’s own articulation of “Community & School Social Work”.
• Some Sub-CBFs overlap or interact: e.g. casework/counselling (CBF-2.5) may operate in both community and school contexts; volunteer engagement (CBF-2.7) supports community and school programmes.
• The inclusion of “Collaboration & Partnership Management” and “Monitoring & Evaluation” reflects critical enabling functions: without partnerships, community and school programmes would not be viable; without evaluation, SHINE couldn’t assure quality or continuous improvement.
• The Sub-CBFs map to what SHINE lists under its public “Our Work” and services.

Understanding the Sub-CBFs that underpin CBF-02 Community Social Work & School Social Work allows SHINE to strengthen its resilience and readiness in the face of operational disruptions.

These processes—ranging from community engagement and family support to school-based casework, programme delivery, volunteer engagement, and evidence-informed practice—are integral to the organisation’s ability to provide uninterrupted support to vulnerable children, youth, and families.

By clearly defining these essential processes, SHINE can more effectively safeguard resources, maintain service coordination with partner schools and community agencies, and preserve critical lines of communication with clients and stakeholders.

This clarity also enhances SHINE’s ability to prioritise recovery efforts, uphold service quality, and sustain its impact during and after crises.

Ultimately, the identification of these Sub-CBFs supports SHINE’s long-term organisational resilience, ensuring that its essential programmes continue to empower and uplift young lives—regardless of the challenges that may arise.

As SHINE advances in its business continuity journey, these documented processes form a foundational component for ongoing planning, risk mitigation, capability strengthening, and continuous improvement.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF
CBF-02 Community Social Work & School Social Work
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD