[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [11] Facilities, IT Systems & Service Infrastructure

Sub-CBF Code

Sub-CBF

Description of Process / Activity

Examples (in SHINE context)

11.1

Facility Management

Managing and maintaining SHINE’s physical infrastructure, including office spaces, meeting rooms, and specialised facilities.

Regular inspection and maintenance of SHINE's offices, therapy rooms, and community spaces.

11.2

IT Systems Management

Ensuring the proper functioning, security, and backup of SHINE’s IT systems, including servers, networks, and software.

Maintenance of the client management system, ensuring secure backup of data, and IT support.

11.3

Telecommunication Services

Managing communication tools such as phones, emails, and virtual meeting platforms to ensure consistent connectivity.

Ensuring the availability of communication platforms for remote case management and virtual counselling.

11.4

Data Centre Management

Ensuring the operational efficiency and security of data centres that host SHINE’s critical data and applications.

Securing server rooms, maintaining cloud backups, and ensuring the uptime of the data storage system.

11.5

Service Support and Vendor Management

Coordinating with external vendors for IT support, facilities management, and other outsourced services.

Contracting with IT service providers for hardware support and software maintenance services.

11.6

Business Continuity Planning for IT Infrastructure

Ensuring disaster recovery procedures and business continuity plans are in place for IT systems and physical infrastructure.

Developing and testing disaster recovery plans for SHINE’s IT systems, including client data recovery.