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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [8] Minimum Resources Required during a Disaster

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In a disaster scenario, SHINE Children and Youth Services' (SHINE) ability to maintain its essential community and school social work functions depends on the timely availability of critical resources.

These resources ensure continuity of client support, safeguarding vulnerable children and youth, and sustained coordination with schools, families, and community partners.

This chapter outlines the minimum resources required for each Sub–Critical Business Function (Sub-CBF) under CBF-2 Community Social Work & School Social Work, based on the requirements defined in BCM Institute’s Part 3: Minimum Resources Required framework.

Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Moh Heng Goh
Business Continuity Management Certified Planner-Specialist-Expert

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Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

 

CBF-8 Human Resource Management & Professional Capability

 

New call-to-actionHuman Resource Management and Professional Capability are critical enablers of SHINE’s ability to sustain services for children, youths, and families during and after a disruption.

In a disaster scenario, HR functions must ensure staff availability, competency continuity, psychological well-being, and workforce stability, while complying with regulatory, funding, and safeguarding requirements.

This chapter identifies the minimum resources required to maintain essential HR-related activities for SHINE during a disruption.

The resources defined below are calibrated to support people's safety, service continuity, and organisational resilience, recognising that HR operations may need to function remotely or from alternate locations while supporting frontline and programme staff.

Banner [Table] [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Table S3: Minimum Resources Required During a Disaster for CBF-8

Sub-CBF Code

Sub-CBF

Recovery Location

Minimum Resource Requirements Per Function Per Recovery Location

Number of Staff (Min Qty)

No. of Seats (Min Qty)

No. of Tel (Min Qty)

No. of PC/Laptops (Min Qty)

Others (Please describe and provide min qty)

8.1

Talent Acquisition & Recruitment

Remote / HQ (Alternate Office)

Ability to onboard critical staff replacements, contract staff, or volunteers; manage urgent hiring approvals and compliance documentation

1–2 HR staff

1–2

1–2

1–2

Access to recruitment platforms (1), secure access to HRIS & document repository (1), video conferencing tool (1)

8.2

Staff Training & Development

Remote / HQ

Maintain mandatory training, safeguarding refreshers, and crisis-related briefings

1 HR / L&D staff

1

1

1

Learning Management System (LMS) access (1), online training tools (1), training materials repository (1)

8.3

Performance Management & Appraisal

Remote / HQ

Ensure continuity of essential performance tracking, probation reviews, and funding-related reporting

1 HR staff

1

1

1

Performance management system access (1), secure digital records (1)

8.4

Succession Planning

HQ (Alternate) / Remote

Identify and activate interim role coverage for key management and programme-critical positions

1 HR / Management rep

1

1

1

Succession plans and role-delegation matrix (1), access to organisation charts (1)

8.5

Employee Well-being & Support

Remote / HQ

Provide staff welfare support, crisis communication, and coordination of psychosocial assistance

2 (HR + Welfare Lead)

2

2

2

Employee Assistance Programme (EAP) access (1), staff contact lists (1), crisis communication templates (1)

8.6

Workforce Planning

HQ (Alternate) / Remote

Manage redeployment, shift planning, and staffing prioritisation to sustain essential services

1 HR / Ops Planning staff

1

1

1

Workforce planning tools or spreadsheets (1), access to duty rosters (1)

 

Banner [BCM] [E3] [BCS] [Summing Up] [T3] Minimum Resources Required during a Disaster

The availability of minimum HR resources during a disaster is fundamental to SHINE’s operational resilience and duty of care to its staff.

By ensuring that critical HR functions—such as recruitment, training, workforce planning, and employee well-being—remain operational, SHINE can continue to support frontline programmes while safeguarding staff morale and capability.

The resource requirements outlined in this chapter represent the baseline needed to sustain HR continuity, not full-scale operations.

These requirements should be reviewed regularly, tested during exercises, and aligned with SHINE’s broader Crisis Management, Business Continuity, and Staff Care frameworks.

Strengthening HR resilience ultimately reinforces SHINE’s mission to serve children and youths effectively, even under adverse conditions.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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CBF-8 Human Resource Management & Professional Capability
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[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [8] Human Resource Management & Professional Capability [BCM] [SHINE] [E3] [BIA] [T1] [CBF] [8] Human Resource Management & Professional Capability [BCM] [SHINE] [E3] [BIA] [T2] [CBF] [8] Human Resource Management & Professional Capability [BCM] [SHINE] [E3] [BIA] [T3] [CBF] [8] Human Resource Management & Professional Capability New call-to-action New call-to-action [BCM] [SHINE] [E3] [PD] [CBF] [8] Human Resource Management & Professional Capability

 


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