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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
BCM BB_V2_7

[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [7] Minimum Resources Required during a Disaster

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Effective community and school social work relies on timely, coordinated communication and stakeholder engagement during disasters.

For SHINE Children and Youth Services (SHINE), ensuring minimal disruption to its critical social work functions requires clearly defined recovery locations, essential resources, and personnel readiness.

This chapter outlines the minimum resources required for each sub-critical business function (Sub-CBF) under CBF-07 to maintain continuity in service delivery, safeguard the welfare of children and youth, and sustain stakeholder confidence during a disaster scenario.

By identifying the minimum resources—including staff, equipment, and infrastructure—SHINE can prioritise resource allocation, prepare contingency arrangements, and expedite the resumption of operations.

This proactive approach ensures that both internal and external communications remain operational and practical, thereby supporting the organisation's overall resilience during crises.

Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Moh Heng Goh
Business Continuity Management Certified Planner-Specialist-Expert

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Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

 

CBF-7 Communications & Stakeholder Coordination

[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [7] Minimum Resources Required during a Disaster

Effective community and school social work relies on timely, coordinated communication and stakeholder engagement during disasters.

For SHINE Children and Youth Services (SHINE), ensuring minimal disruption to its critical social work functions requires clearly defined recovery locations, essential resources, and personnel readiness.

This chapter outlines the minimum resources required for each sub-critical business function (Sub-CBF) under CBF-07 to maintain continuity in service delivery, safeguard the welfare of children and youth, and sustain stakeholder confidence during a disaster scenario.

By identifying the minimum resources—including staff, equipment, and infrastructure—SHINE can prioritise resource allocation, prepare contingency arrangements, and expedite the resumption of operations.

This proactive approach ensures that both internal and external communications remain operational and practical, thereby supporting the organisation's overall resilience during crises.

Banner [Table] [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Table S3: Minimum Resources Required During a Disaster for CBF-7

Sub-CBF Code

Sub-CBF

Recovery Location

Minimum Resource Requirements per Function per Recovery Location

No. of Staff (Min Qty)

No. of Seats (Min Qty)

No. of Tel (Min Qty)

No of PC/Laptops (Min Qty)

Others (Description & Min Qty)

7.1

Stakeholder Identification

SHINE HQ / Alternate Site

Contact database, stakeholder list, communication channels

2

2

2

2

Printers – 1, Filing cabinets – 1

7.2

Communication Planning

SHINE HQ / Remote Work Setup

Communication plan templates, email and messaging tools

3

3

3

3

Projector – 1, Whiteboard – 1

7.3

Crisis Communication Execution

SHINE HQ / Backup Operations Room

Pre-approved messages, mass notification system

3

3

3

3

Emergency kits – 1, Loudspeakers – 1

7.4

Internal Communications

SHINE HQ / Alternate Site

Internal messaging platform, staff contact list

2

2

2

2

Noticeboards – 1, Mobile phones – 2

7.5

External Communications

SHINE HQ / Media Room

Press release templates, social media accounts

2

2

2

2

Camera – 1, Audio recording device – 1

7.6

Stakeholder Feedback Collection

SHINE HQ / Remote Access

Feedback forms, survey tools, hotline

2

2

2

2

Tablets – 2, Suggestion box – 1

7.7

Stakeholder Coordination

SHINE HQ / Alternate Site

Coordination tools, contact database, meeting platforms

3

3

3

3

Video conferencing device – 1, Projector – 1

7.8

Post-Crisis Communication Review

SHINE HQ / Remote Work Setup

Incident reports, evaluation templates, analytics tools

2

2

2

2

Filing cabinets – 1, Projector – 1

 

Banner [BCM] [E3] [BCS] [Summing Up] [T3] Minimum Resources Required during a Disaster

Preparedness in social work functions during disasters is critical to ensure the continuity of services, particularly for vulnerable children and youth.

By defining the minimum resources required for each Sub-CBF under CBF-07, SHINE can maintain operational readiness, streamline recovery efforts, and sustain confidence among internal and external stakeholders during crises.

This systematic approach ensures that essential communication channels remain functional, staff responsibilities are clearly delineated, and critical social work activities can continue with minimal disruption.

Regular review and testing of these minimum resource requirements will further enhance SHINE’s resilience and capacity to respond effectively during future disasters.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO P&S RAR T1 RAR T2 RAR T3 BCS T1  CBF
[BCM] [SHINE] [E3] [BIA] MBCO Corporate MBCO [BCM] [SHINE] [E3] [BIA] [PS] Key Product and Services [BCM] [SHINE] [E3] [RAR] [T1] List of Threats [BCM] [SHINE] [E3] [RAR] [T2] Treatment and Control [BCM] [SHINE] [E3] [RAR] [T3] Risk Impact and Likelihood Assessment [BCM] [SHINE] [E3] [BCS] [T1] Mitigation Strategies and Justification [BCM] [SHINE] [E1] [C10] Identifying Critical Business Functions
CBF-7 Communications & Stakeholder Coordination
DP BIAQ T1 BIAQ T2 BIAQ T3 BCS T2 BCS T3 PD
[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [7] Communications & Stakeholder Coordination [BCM] [SHINE] [E3] [BIA] [T1] [CBF] [7] Communications & Stakeholder Coordination [BCM] [SHINE] [E3] [BIA] [T2] [CBF] [7] Communications & Stakeholder Coordination [BCM] [SHINE] [E3] [BIA] [T3] [CBF] [7] Communications & Stakeholder Coordination [BCM] [SHINE] [E3] [BCS] [T2] [CBF] [7] BCS Recovery Strategy [BCM] [SHINE] [E3] [BCS] [T3] [CBF] [7] Minimum Resources Required during a Disaster [BCM] [SHINE] [E3] [PD] [CBF] [7] Communications & Stakeholder Coordination

 


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