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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [4] Minimum Resources Required during a Disaster

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In any organisation, continuity of critical functions during a disaster is essential to ensure that services remain operational and stakeholders’ needs are met.

For SHINE Children and Youth Services, the CBF-4 Counselling & Therapy Services (SH.IFT and related programmes) is a high-impact function, as it directly affects the well-being of children and youth under their care.

This chapter identifies the minimum resources required to sustain the Sub-Critical Business Functions (Sub-CBFs) under CBF-4 during a disaster scenario.

These resources include personnel, workstations, telecommunication tools, and other essential items that enable the delivery of counselling, therapy, crisis support, and related programmes even in disrupted conditions.

The objective is to provide a clear reference for business continuity planning, ensuring that SHINE can continue to support its beneficiaries in times of need.

Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Moh Heng Goh
Business Continuity Management Certified Planner-Specialist-Expert

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Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

 

CBF-4 Counselling & Therapy Services (SH.IFT and related programmes)

 

[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [4] Minimum Resources Required during a DisasterIn any organisation, continuity of critical functions during a disaster is essential to ensure that services remain operational and stakeholders’ needs are met.

For SHINE Children and Youth Services, the CBF-4 Counselling & Therapy Services (SH.IFT and related programmes) is a high-impact function, as it directly affects the well-being of children and youth under their care.

This chapter identifies the minimum resources required to sustain the Sub-Critical Business Functions (Sub-CBFs) under CBF-4 during a disaster scenario.

These resources include personnel, workstations, telecommunication tools, and other essential items that enable the delivery of counselling, therapy, crisis support, and related programmes even in disrupted conditions.

The objective is to provide a precise reference for business continuity planning, ensuring that SHINE can continue to support its beneficiaries in times of need.

Banner [Table] [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Table S3: Minimum Resources Required During a Disaster for CBF-4

Sub-CBF Code

Sub-CBF

Recovery Location

Minimum Resource Requirements per Function per Recovery Location

No. of Staff (Min Qty)

No. of Seats (Min Qty)

No. of Tel (Min Qty)

No of PC/Laptops (Min Qty)

Others (Description & Min Qty)

4.1

Assessment and Intake Services

Main Office / Alternate Site

Intake forms, client database access, and private assessment rooms

2

2

2

2

Printers (1), Stationery (1 set)

4.2

Individual Counselling Sessions

Therapy Room / Remote via Tele-Consult

Confidential counselling rooms, video conferencing tools

3

3

1

3

Headsets (3), Whiteboards (1)

4.3

Group Therapy Sessions

Multi-purpose Hall / Online Platform

Group seating arrangement, AV equipment, online meeting platform

4

12

1

2

Projector (1), Therapy materials (1 set)

4.4

Crisis Intervention and Immediate Support

Hotline Room / Remote

24/7 phone line, crisis intervention protocols

2

2

2

1

Emergency contact lists (1 set)

4.5

Therapeutic Program Development

Office / Remote

Access to programme templates, digital collaboration tools

2

2

1

2

Shared drive access (1), Reference materials (1 set)

4.6

Family Therapy and Support

Therapy Room / Remote

Private rooms, family counselling resources, and online meeting tools

2

2

1

2

Play therapy materials (1 set)

4.7

Referrals and Collaboration with External Agencies

Office / Remote

Communication tools, partnership databases

1

1

1

1

Contact directories (1 set)

4.8

Monitoring and Evaluation of Therapy Effectiveness

Office / Remote

Monitoring templates, client feedback tools, and evaluation software

2

2

1

2

Data collection sheets (1 set)

4.9

Case Documentation and Record-Keeping

Records Room / Remote

Secure client records, case management software

2

2

1

2

Locked filing cabinets (1), Backup drives (2)

 
 

Banner [BCM] [E3] [BCS] [Summing Up] [T3] Minimum Resources Required during a Disaster

Maintaining continuity of counselling and therapy services is crucial for SHINE’s mission to support vulnerable children and youth, particularly during disasters.

By identifying the minimum resources required for each Sub-CBF, SHINE can ensure that critical functions—ranging from assessment and individual counselling to crisis intervention and monitoring—remain operational even under disrupted conditions.

This resource mapping provides a foundational framework for business continuity planning, enabling SHINE to allocate resources effectively, maintain service delivery standards, and uphold the trust and safety of the children and youth it serves.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO P&S RAR T1 RAR T2 RAR T3 BCS T1  CBF
[BCM] [SHINE] [E3] [BIA] MBCO Corporate MBCO [BCM] [SHINE] [E3] [BIA] [PS] Key Product and Services [BCM] [SHINE] [E3] [RAR] [T1] List of Threats [BCM] [SHINE] [E3] [RAR] [T2] Treatment and Control [BCM] [SHINE] [E3] [RAR] [T3] Risk Impact and Likelihood Assessment [BCM] [SHINE] [E3] [BCS] [T1] Mitigation Strategies and Justification [BCM] [SHINE] [E1] [C10] Identifying Critical Business Functions
CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)
DP BIAQ T1 BIAQ T2 BIAQ T3 BCS T2 BCS T3 PD
[BCM] [SHINE] [E3] [BIA] [DP] [CBF] [4] Counselling & Therapy Services [BCM] [SHINE] [E3] [BIA] [T1] [CBF] [4] Counselling & Therapy Services [BCM] [SHINE] [E3] [BIA] [T2] [CBF] [4] Counselling & Therapy Services [BCM] [SHINE] [E3] [BIA] [T3] [CBF] [4] Counselling & Therapy Services [BCM] [SHINE] [E3] [BCS] [T2] [CBF] [4] BCS Recovery Strategy [BCM] [SHINE] [E3] [BCS] [T3] [CBF] [4] Minimum Resources Required during a Disaster [BCM] [SHINE] [E3] [PD] [CBF] [4] Counselling & Therapy Services

 


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