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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [2] Minimum Resources Required during a Disaster

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In a disaster scenario, the ability of SHINE Children and Youth Services (SHINE) to maintain its essential community and school social work functions depends on the timely availability of critical resources. These resources ensure continuity of client support, safeguarding of vulnerable children and youths, and the sustained coordination with schools, families, and community partners.

This chapter outlines the minimum resources required for each Sub–Critical Business Function (Sub-CBF) under CBF-02 Community Social Work & School Social Work, based on the requirements defined in BCM Institute’s Part 3: Minimum Resources Required framework.

Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Moh Heng Goh
Business Continuity Management Certified Planner-Specialist-Expert

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Banner [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

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Minimum Resources Required During a Disaster

 

CBF-02 Community Social Work & School Social Work

[BCM] [SHINE] [E3] [BCS] [T3] [CBF] [2] Minimum Resources Required during a Disaster

In a disaster scenario, the ability of SHINE Children and Youth Services (SHINE) to maintain its essential community and school social work functions depends on the timely availability of critical resources. These resources ensure continuity of client support, safeguarding of vulnerable children and youths, and the sustained coordination with schools, families, and community partners.

This chapter outlines the minimum resources required for each Sub–Critical Business Function (Sub-CBF) under CBF-02 Community Social Work & School Social Work, based on the requirements defined in BCM Institute’s Part 3: Minimum Resources Required framework.

The resource estimates presented below reflect the minimum staffing, workspace, equipment, and tools needed to operate effectively at designated recovery locations. These requirements ensure that SHINE can deliver essential services even under constrained or disrupted conditions, preserving its mission to support at-risk children, youth, and families.

Banner [Table] [BCM] [E3] [BCS] [T3] Minimum Resources Required during a Disaster

Table S3: Minimum Resources Required During a Disaster for CBF-2

Sub-CBF Code

Sub-CBF

Recovery Location

Minimum Resource Requirements per Function per Recovery Location

No. of Staff (Min Qty)

No. of Seats (Min Qty)

No. of Tel (Min Qty)

No of PC/Laptops (Min Qty)

Others (Description & Min Qty)

CBF-2.1

Community Social Work – Community Engagement & Development

Alternate SHINE Centre / Hot-desking site

Basic workspace, client communication tools, and access to the community database

2

2

1

2

Mobile Wi-Fi (1), outreach kits (2), secure file storage (shared)

CBF-2.2

Community Social Work – Family Support & Coaching

Alternate SHINE Centre / Remote Work

Private counselling space, communication tools, e-case management access

2

2

1

2

Headsets (2), secure tele-counselling platform (access), basic stationery

CBF-2.3

School Social Work – In-School Social Work & Student Support

Partner School Facility / Alternate SHINE Centre

Workspace within school or offsite, communication tools, and student records access

2

2

1

2

Mobile device for school visits (1), secure access to MOE case systems

CBF-2.4

School Social Work – Preventive & Developmental Programmes

Alternate SHINE Centre / Community Venue

Programme materials, room access, communication tools

2

2

1

1

Programme kits (2 sets), portable projector (1)

CBF-2.5

Casework & Counselling Support (Community & School)

Counselling Room at the Alternate SHINE Centre

Private counselling rooms, communication tools, secure records

3

3

2

3

Headsets (3), soundproofing aids (shared), encrypted case file access

CBF-2.6

Collaboration & Partnership Management

Alternate SHINE Centre / Remote Work

Meeting tools, partner communication channels, and collaboration platform

1

1

1

1

Video conferencing account (1), shared access to partnership database

CBF-2.7

Volunteer & Youth Engagement / Capacity Building

Alternate SHINE Centre / Community Space

Volunteer coordination tools, communication tools, and training materials

2

2

1

1

Portable training kit (1), volunteer management system access

CBF-2.8

Monitoring, Evaluation & Research-informed Practice

Alternate SHINE Centre / Remote Work

Data analysis tools, access to monitoring frameworks, and secure systems

1

1

0

1

Data reporting software (access), external storage backup (1)
 

Banner [BCM] [E3] [BCS] [Summing Up] [T3] Minimum Resources Required during a Disaster

Ensuring operational continuity during a disaster requires SHINE to have clearly defined, minimum resource requirements for each of its critical social work functions. These resources—ranging from essential staff, IT equipment, communication tools, to safe recovery locations—enable SHINE to uphold its mission of supporting vulnerable children, youth, and families despite disruptions.

By identifying these baseline requirements, SHINE strengthens its preparedness and resilience, ensuring that community support, school engagement, counselling services, and programme delivery can continue with minimal interruption. This structured approach equips SHINE to move swiftly into recovery mode, safeguard essential services, and maintain trust with stakeholders, partners, and beneficiaries during challenging circumstances.

 

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