[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [5] Recovery Strategies

CBF-5 Case Management & Client Support Coordination

This section outlines the recovery strategies for the critical business function CBF-5: Case Management & Client Support Coordination at SHINE Children and Youth Services (SHINE).

The continuity and recovery of Case Management and Client Support Coordination are crucial to maintaining essential services for at-risk youth and families, ensuring minimal disruption in delivering vital care during or after a crisis.

Each Sub-CBF requires distinct strategies that consider the specific needs and operational priorities of the business function.

Table S2: Recovery Strategies for CBF-5

Sub-CBF Code	Sub-CBF	RTO	Recovery Strategy	Recovery Location	Details of Recovery Strategy	Justification for Selected Recovery Strategy
5.1	Client Intake & Assessment	4 hours	Cloud-based Intake Platform	Cloud / Remote Access	Transition client intake and assessments to a secure cloud-based platform that can be accessed remotely by staff members. This will ensure continuous evaluation and client intake during a disaster.	Cloud solutions provide access and security during an event, ensuring intake can continue without a physical office presence.
5.2	Case Management Planning	8 hours	Remote Case Management Tools	Remote Offices	Use remote case management software that allows case managers to develop, modify, and track client care plans.	The use of remote case management tools ensures that staff can continue case planning regardless of location, maintaining continuity of care.
5.3	Coordination of Support Services	12 hours	Virtual Coordination Meetings	Virtual / Off-site	Implement virtual meeting and collaboration platforms to facilitate collaboration among social workers, therapists, and external partners.	Virtual coordination ensures ongoing support and collaboration even when in-person meetings are disrupted, particularly during crises such as a pandemic.
5.4	Monitoring & Follow-up	24 hours	Automated Follow-Up System	Cloud / Remote Access	Use automated follow-up systems that can monitor client progress and send notifications for required actions. Staff can access and follow up remotely.	Automated systems reduce manual workload for staff, ensure timely follow-ups even during a disaster, and maintain client engagement.
5.5	Documentation & Reporting	8 hours	Cloud-based Document Management	Cloud / Secure Server	Transition all documentation and reporting to a secure cloud-based management system. Ensure that all data is regularly backed up and protected.	Cloud-based solutions ensure that all documentation is accessible remotely and is secure, enabling staff to continue their duties without risking data loss.
5.6	Client Discharge & Transition	12 hours	Electronic Discharge System	Cloud / Remote Access	Utilise an electronic discharge system that allows case managers to finalise discharge plans and provide clients with electronic copies of their transition documents.	An electronic discharge system ensures clients can transition smoothly, even when in-person meetings are not possible, reducing the risk of discharge delays.

The recovery strategies outlined above ensure that CBF-5: Case Management & Client Support Coordination remains operational during and after a crisis.

By transitioning to cloud-based and remote solutions, SHINE Children and Youth Services can continue providing essential services to clients, ensuring minimal disruption to their care and support.

The flexibility of remote and automated systems ensures that staff can respond quickly and effectively to the needs of at-risk youth and their families, maintaining the continuity of service essential to SHINE’s mission.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
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MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF-5 Case Management & Client Support Coordination
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

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