[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [4] Recovery Strategies

Recovery Strategies

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

At SHINE Children and Youth Services (SHINE), Business Continuity Management (BCM) is essential to ensuring the continuous delivery of critical services, particularly in Counselling and Therapy Services.

These services are vital in providing mental health support for children and youth in need, and any disruption can have significant impacts on both the individuals and the organisation as a whole.

This chapter focuses on the Recovery Strategies for the Critical Business Function (CBF-04 Counselling & Therapy Services), which covers a wide range of services, including individual and group therapy, crisis intervention, and family support.

The goal of this chapter is to provide a comprehensive overview of the recovery strategies in place to ensure that these services can be resumed quickly and effectively in the event of a disruption.

Below is a table outlining the Recovery Strategies for the various Sub-CBFs under CBF-04. The table lists detailed recovery plans, including recovery time objectives (RTOs), selected strategies, and their justifications.

Table S2: Recovery Strategies for CBF-4

Sub-CBF Code	Sub-CBF	RTO	Recovery Strategy	Recovery Location	Details of Recovery Strategy	Justification for Selected Recovery Strategy
CBF-4.1	Assessment and Intake Services	4 hours	Alternate Site / Remote Access	Remote (home-based)	Use of remote communication tools to conduct assessments online or by phone. Temporary office locations with secure access to case files.	Remote access allows immediate continuation of assessments without geographical constraints. Essential for intake continuity.
CBF-4.2	Individual Counselling Sessions	24 hours	Virtual Counselling via Secure Platforms	Client’s Home / Virtual Setting	Counsellors will conduct individual sessions using secure video conferencing platforms. Necessary digital equipment will be provided to clients and staff.	Virtual sessions are secure, accessible, and ensure the least disruption to ongoing therapy sessions. Allows for flexible delivery.
CBF-4.3	Group Therapy Sessions	48 hours	Online Group Therapy Sessions	Virtual Setting	Online group therapy platforms will be employed, enabling clients to join sessions from various locations. Back-up facilitators and tech support are on standby.	Online group therapy ensures continuity in therapeutic engagement. It maintains group dynamics and collaboration while prioritising safety.
CBF-4.4	Crisis Intervention and Immediate Support	2 hours	Emergency Hotline & Remote Support	Crisis Hotline / Virtual Setting	A 24/7 crisis hotline will be operational, supported by remote therapy staff ready to offer immediate assistance. Physical locations for in-person response when needed.	Ensures that clients in crisis have immediate access to professional support, regardless of physical site limitations.
CBF-4.5	Therapeutic Program Development	72 hours	Collaborative Online Workshops and Teleconsultation	Remote (home-based)	Staff will engage in virtual collaboration sessions to adapt therapeutic programs. External consultants will be brought in if needed via teleconference.	Virtual collaboration allows continuous program development, ensuring no delays in therapeutic service delivery.
CBF-4.6	Family Therapy and Support	24 hours	Virtual Family Therapy Sessions	Client's Home / Virtual Setting	Remote family therapy sessions will be conducted using secure video conferencing platforms. Staff will be trained in handling virtual family dynamics.	Virtual therapy ensures that families can receive timely support, minimizing disruption to care.
CBF-4.7	Referrals and Collaboration with External Agencies	48 hours	Online Referrals and Virtual Meetings	Virtual Setting	Referral processes will be digitized, enabling online submission of referrals and consultations via secure channels. Virtual meetings will be used for coordination.	Quick access to external agencies via virtual means reduces delay and ensures continuity of referrals and collaborations.
CBF-4.8	Monitoring and Evaluation of Therapy Effectiveness	72 hours	Remote Monitoring Tools & Digital Feedback Platforms	Remote / Virtual Setting	Digital tools will be used to monitor therapy progress, collect feedback, and ensure continued evaluation. Reports will be compiled through secure platforms.	Monitoring remotely ensures that evaluations continue without interruption, maintaining effectiveness in care delivery.
CBF-4.9	Case Documentation and Record-Keeping	24 hours	Cloud-Based Backup and Remote Access	Cloud Storage	All case documentation will be stored in secure cloud storage systems, ensuring data access from anywhere. Paper records will be digitized where possible.	Cloud-based storage provides redundancy, security, and ensures that records are accessible in any situation, ensuring data integrity.

The recovery strategies for SHINE’s Community Social Work and School Social Work functions reinforce the organisation’s commitment to safeguarding the well-being of the children, youths, and families it serves.

By adopting flexible, remote-enabled, and partner-supported recovery approaches, SHINE ensures that essential psychosocial support, casework, and school-based interventions continue with minimal disruption.

These strategies emphasise practicality, speed of activation, and alignment with the unique operational contexts of community and school-based services.

They also demonstrate SHINE’s resilience and readiness in maintaining continuity under adverse conditions, fulfilling its mission to provide consistent and reliable support to its beneficiaries even during crises.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	CBF

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



	Please feel free to send us a note if you have any questions.

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [4] Recovery Strategies

Business Continuity Management Certified Planner-Specialist-Expert

Recovery Strategies

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

Table S2: Recovery Strategies for CBF-4

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

Your Comments Here :

More Posts

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [4] Recovery Strategies

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '473c0465-7023-4f90-be51-f552647b8dc9', {"useNewLoader":"true","region":"na1"});

Business Continuity Management Certified Planner-Specialist-Expert

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '1a235d79-3b86-4019-9cfa-860b22849fab', {"useNewLoader":"true","region":"na1"});

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '473c0465-7023-4f90-be51-f552647b8dc9', {"useNewLoader":"true","region":"na1"});

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, 'df510fc2-80a2-4d97-bbf1-33ed81bd4c9a', {"useNewLoader":"true","region":"na1"});

Recovery Strategies

CBF-04 Counselling & Therapy Services (SH.IFT and related programmes)

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, 'b310b315-fb2c-4eb5-9036-97fb7da29641', {"useNewLoader":"true","region":"na1"});

Table S2: Recovery Strategies for CBF-4

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '317d6303-6c77-453c-a507-827f436afd9f', {"useNewLoader":"true","region":"na1"});

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

More Information About Business Continuity Management Courses

Your Comments Here :

More Posts