[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [2] Recovery Strategies

Recovery Strategies

CBF-02 Community Social Work & School Social Work

The “Recovery Strategies” chapter outlines the methods, resources, and recovery locations needed to ensure that SHINE Children and Youth Services (SHINE) can resume its Community Social Work and School Social Work services within the required Recovery Time Objectives (RTOs).

As these services directly support vulnerable children, youths, and families, their continuity is a critical priority for SHINE’s mission of enabling children and youths to maximise their potential.

Drawing on ISO 22301 best practices and BCMpedia’s mitigation and recovery guidance, each Sub-Critical Business Function (Sub-CBF) within CBF-02 is evaluated to identify the most appropriate and feasible recovery strategy.

These strategies consider SHINE’s operational dependencies, staffing requirements, community and school-based service delivery models, and the organisation’s need for rapid, safe, and flexible recovery during disruptions. The selected strategies prioritise minimal downtime, accessibility for beneficiaries, and continuity of essential casework and psychosocial support.

Table S2: Recovery Strategies for CBF-2

Sub-CBF Code	Sub-CBF	RTO	Recovery Strategy	Recovery Location	Details of Recovery Strategy	Justification for Selected Recovery Strategy
CBF-2.1	Community Social Work – Community Engagement & Development	48 hours	Alternate Site + Remote Work	Secondary SHINE Centre / Remote	Staff shift to an alternate SHINE facility and use virtual tools for continued engagement with partners and community networks.	Community engagement operations can be sustained offsite with minimal physical dependencies. Remote channels ensure continuity of communication and outreach.
CBF-2.2	Community Social Work – Family Support & Coaching	24 hours	Remote Delivery of Services	Remote (Home-based via Phone/Video)	Caseworkers deliver coaching and support sessions through phone calls, messaging, and video conferencing.	Allows rapid activation; reduces downtime; maintains continuity for at-risk families who require timely psychosocial support.
CBF-2.3	School Social Work – In-School Social Work & Student Support	24 hours	School-Based Alternative Spaces + Remote	School-provided temporary rooms or virtual sessions	Work with school partners to reassign temporary rooms or shift to online counselling via MOE-approved platforms.	Ensures student support continuity despite disruptions at SHINE premises; schools remain the natural and accessible service delivery point.
CBF-2.4	School Social Work – Preventive & Developmental Programmes	72 hours	Programme Rescheduling + Virtual Delivery	Online Platforms or Alternate School Venues	Shift group programmes online where possible; otherwise, postpone non-critical sessions.	Preventive programmes are important but not time-critical; blended recovery (virtual + rescheduling) balances continuity and feasibility.
CBF-2.5	Casework & Counselling Support (Community & School)	4 hours	Remote Counselling + Alternate Site	Secondary SHINE Centre / Remote	High-risk or urgent cases receive phone/video counselling; non-urgent sessions are shifted to the secondary site.	Casework for vulnerable children and families is highly time sensitive; immediate remote contact reduces risks associated with care delays.
CBF-2.6	Collaboration & Partnership Management	48 hours	Remote Coordination	Remote	Maintain communications with partners through email, online meetings, and mobile communications.	Partnership coordination is communication-driven and can be restored quickly using remote modalities without physical infrastructure dependency.
CBF-2.7	Volunteer & Youth Engagement / Capacity Building	72 hours	Remote Engagement + Postponement	Remote / Alternate Site	Use digital platforms for volunteer coordination; non-critical youth engagement activities are rescheduled if needed.	Activities are important but not time-critical; remote coordination remains effective while maintaining safety and continuity.
CBF-2.8	Monitoring, Evaluation & Research-informed Practice	72 hours	Remote Access to Data Systems	Remote	Staff access cloud-based monitoring tools and research databases to continue documentation and evaluation.	Work is system- and data-driven; remote access ensures continuity without reliance on a primary physical location.

The recovery strategies for SHINE’s Community Social Work and School Social Work functions reinforce the organisation’s commitment to safeguarding the well-being of the children, youths, and families it serves. By adopting flexible, remote-enabled, and partner-supported recovery approaches, SHINE ensures that essential psychosocial support, casework, and school-based interventions continue with minimal disruption.

These strategies emphasise practicality, speed of activation, and alignment with the unique operational contexts of community and school-based services. They also demonstrate SHINE’s resilience and readiness in maintaining continuity under adverse conditions, fulfilling its mission to provide consistent and reliable support to its beneficiaries even during crises.

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CBF-02 Community Social Work & School Social Work
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [2] Recovery Strategies

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Recovery Strategies

CBF-02 Community Social Work & School Social Work

Table S2: Recovery Strategies for CBF-2

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [2] Recovery Strategies

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Recovery Strategies

CBF-02 Community Social Work & School Social Work

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Table S2: Recovery Strategies for CBF-2

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