[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [1] Recovery Strategies

Recovery Strategies

CBF-1 Educational Psychology Services (EPS)

In the context of SHINE Children and Youth Services (SHINE), the Recovery Strategies for the Critical Business Function (CBF-01): Educational Psychology Services (EPS) are integral to ensuring that the delivery of vital services to children, youth, and their families continues without disruption in the event of a crisis or disaster.

Recovery strategies focus on the swift and effective restoration of EPS operations, ensuring that psycho-educational assessments, interventions, and related services can be re-established within agreed timelines.

These strategies also aim to minimise service downtime, protect vulnerable populations, and adhere to relevant compliance and regulatory requirements.

In line with the Business Continuity Management (BCM) framework, these recovery strategies must align with the Recovery Time Objectives (RTOs) for each service component under EPS.

Each strategy is customised to meet the specific needs of the sub-critical business functions (Sub-CBFs) of CBF-01 EPS, based on the nature and urgency of the services they provide.

Below is a table outlining the recovery strategies for the various Sub-CBFs of CBF-01 Educational Psychology Services, detailing the RTOs, recovery strategies, locations, and the justification for selecting each recovery approach.

Table S2: Recovery Strategies for CBF-1

Sub-CBF Code	Sub-CBF	RTO	Recovery Strategy	Recovery Location	Details of Recovery Strategy	Justification for Selected Recovery Strategy
1.1	Psycho-educational Assessment & Diagnosis	4 hours	Cloud-based assessments	Off-site (Cloud)	Transition all assessment tools and patient data to secure cloud platforms for remote access by staff and psychologists.	Cloud solutions ensure that assessments can be accessed and completed remotely, reducing dependency on physical locations. This also ensures continuity even if on-site services are unavailable.
1.2	Reassessment & Educational Needs Review	6 hours	Remote sessions via video conferencing	Off-site (Online)	Implement video-based reassessment tools and virtual meetings with stakeholders to continue reviewing educational needs.	Video conferencing enables the continuation of services even if physical facilities are not accessible. Ensures that reassessment and review processes remain on track for affected students.
1.3	Learning Intervention Programmes	12 hours	Remote learning modules	Off-site (Online)	Provide online modules and virtual sessions for learning interventions, with materials distributed digitally to students.	Digital solutions ensure that interventions can be tailored and delivered remotely, maintaining service continuity despite disruptions in physical learning environments.
1.4	Consultation & Stakeholder Engagement	8 hours	Tele-consultation services	Off-site (Online)	Use telemedicine platforms and phone consultations for engagement with parents, schools, and volunteers.	Tele-consultations allow for stakeholder communication to continue without requiring physical presence, essential for maintaining relationships during recovery phases.
1.5	Intake & Referral Management	4 hours	Digital intake system	Off-site (Online)	Implement an online portal for intake forms and referral management, ensuring that new cases are processed seamlessly.	Digital intake systems provide efficient management of new cases remotely, ensuring that no referrals are missed and that the process remains uninterrupted.
1.6	Progress Monitoring, Review & Exit Planning	8 hours	Virtual progress tracking	Off-site (Online)	Enable staff to track student progress and manage exit plans via virtual platforms that can collect data remotely.	Virtual progress tracking ensures that students’ development is continuously monitored, even if physical locations are unavailable, and recovery can proceed smoothly.
1.7	Documentation, Reporting & Compliance	6 hours	Cloud-based documentation	Off-site (Cloud)	Utilise cloud storage solutions for securely storing and managing records, ensuring compliance with reporting standards.	Cloud-based documentation ensures that records are easily accessible and compliant with regulatory requirements, even when on-site systems are unavailable.
1.8	Capacity Building & Volunteer / Community Programmes	12 hours	Online training platforms	Off-site (Online)	Use online learning platforms to conduct capacity building and volunteer training sessions.	Online platforms allow for the continuous development of staff and volunteers remotely, ensuring no disruption to critical community support initiatives.

Recovery strategies for CBF-01 Educational Psychology Services (EPS) at SHINE Children and Youth Services are designed to ensure the rapid restoration of critical services in the event of an emergency or crisis.

By implementing cloud-based solutions, remote platforms, and virtual tools, SHINE can maintain continuity in service delivery, providing essential support to children, families, and schools even during challenging times.

These recovery strategies are aligned with the Recovery Time Objectives (RTOs) for each sub-CBF, ensuring that operations are restored within the most efficient timeframes possible.

The focus on remote and digital solutions allows SHINE to offer uninterrupted support while adhering to compliance requirements and best practices.

These strategies will be continuously reviewed and refined to ensure that SHINE’s services remain resilient and capable of meeting the needs of its stakeholders, regardless of external disruptions.

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CBF-01 Educational Psychology Services (EPS)
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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E3] [BCS] [T2] [CBF] [1] Recovery Strategies

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Recovery Strategies

CBF-1 Educational Psychology Services (EPS)

Table S2: Recovery Strategies for CBF-1

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

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Recovery Strategies

CBF-1 Educational Psychology Services (EPS)

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Table S2: Recovery Strategies for CBF-1

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