[BCM] [MOM] [E4] [CR] [BIA] [P3-2] Impact Over Time of Business Functions

Consolidated Report

BIAQ Part 3-1: Impact Over Time of Business Functions for CBF-1 to CBF-6

This is the second part of BIAQ Part 3. It presents a consolidated view of how disruptions affect the Ministry of Manpower’s (MOM) critical business functions over time, drawing from the Business Impact Analysis (BIA) outcomes for CBF-1 to CBF-6.

The table synthesises sub-CBFs across regulatory enforcement, foreign workforce management, workplace safety and health oversight, employment facilitation, and corporate services, and aligns them with key impact dimensions, including the highest-impact area, Recovery Time Objective (RTO), Maximum Tolerable Period of Disruption (MTPD), and vulnerable periods.

Together, these elements illustrate not only which functions are critical but also when service interruptions begin to pose material risks to national labour market stability, public confidence, compliance credibility, and operational continuity.

The purpose of this chapter is to help readers understand the time-based criticality of MOM’s business functions and the consequences of delayed recovery.

By comparing RTOs and MTPDs across different sub-CBFs, the chapter highlights variations in urgency—from functions requiring restoration within hours (such as accident reporting or IT infrastructure continuity) to those tolerating longer disruptions without immediate systemic impact (such as policy development or strategic planning).

This time-phased perspective enables readers to appreciate how operational, legal, reputational, and strategic impacts escalate, and why prioritisation of recovery actions must be aligned to both impact severity and disruption duration.

Table P3-2: Impact Over Time of Business Functions for CBF-1 to CBF-6

Sub-CBF Code	Sub-CBF	Highest Impact Area	RTO	MTPD	Vulnerable Period
1.1	Policy & Regulation Design	National Labour Policy Integrity	14 days	60 days	Policy review cycles, parliamentary sessions
1.2	Licensing & Permits	Employer/Worker Compliance & Legitimacy	3 days	14 days	Peak hiring seasons, foreign worker intake periods
1.3	Inspections, Monitoring & Investigation	Workplace Safety & Employment Standards	2 days	7 days	High-risk sector incidents (construction, marine, etc.)
1.4	Adjudication & Dispute Resolution	Industrial Harmony & Employer-Employee Relations	5 days	21 days	During major wage or retrenchment disputes
1.5	Enforcement Actions & Sanctions	Compliance Credibility & Deterrence	2 days	7 days	Following high-profile violations or accidents
1.6	Stakeholder Engagement & Education	Public Confidence & Workforce Preparedness	7 days	30 days	Labour market campaigns, awareness weeks
1.7	Regulatory Intelligence & Risk Management	Strategic Labour Market Stability	10 days	30 days	During emerging threats (economic downturn, pandemic)
2-1	Policy & Planning	National workforce policies	1	2	(Not explicitly given; likely RTO “1 day”, MTPD “2 days”)
2-2	Work Pass Application & Issuance	Issuance and processing delays	5	3	(Assumed from context: RTO “5 days”, MTPD “3 days”; table formatting ambiguous)
2-3	Arrival, Onboarding & Deployment	Delays in foreign worker arrivals	4	2	(Assumed ordering: RTO “4 days”, MTPD “2 days”)
2-4	Monitoring, Compliance & Enforcement	Non-compliance risks	5	3	(Assumed: RTO “5 days”, MTPD “3 days”)
2-5	Renewal / Transfer / Exit Management	Issues with foreign worker status	4	3	(Assumed: RTO “4 days”, MTPD “3 days”)
2-6	Support Services & Well-being	Welfare and health services	4	3	(Assumed: RTO “4 days”, MTPD “3 days”)
3.1	Policy & Standards Development	Legal / Reputational	5 days	30 days	During major policy reviews or national WSH reforms
3.2	Legislative & Regulatory Oversight	Legal / Compliance	3 days	14 days	Periods of legislative amendments or enforcement actions
3.3	Risk-Based Inspections & Enforcement	Safety / Legal	24 hours	7 days	High-risk industry operations (construction, marine, manufacturing)
3.4	Monitoring & Surveillance Programmes	Safety / Operational	3 days	14 days	Periods of elevated incident trends
3.5	Accident Reporting & Incident Investigation	Safety / Reputational	8 hours	3 days	Immediately after serious workplace accidents
3.6	Stakeholder Engagement & Education	Reputational / Social	5 days	30 days	Campaign launches and industry outreach periods
3.7	Competent Person Certification & Registration	Operational / Legal	3 days	21 days	Peak renewal and licensing cycles
3.8	Performance Monitoring & Reporting	Reputational / Governance	7 days	30 days	Statutory reporting and public disclosure cycles
4.1	Labour Market Analysis & Forecasting	Labour market trends & policy planning	2 Days	10 Days	Month-end reporting
4.2	Job Matching & Placement Services	Employment outcomes & placement rates	1 Day	7 Days	Daily operations
4.3	Work Pass & Foreign Talent Policy Services	Work pass approvals & compliance	12 Hours	5 Days	Peak hiring periods
4.4	Skills Development & Transition Support	Training program delivery & outcomes	2 Days	14 Days	Program start dates
4.5	Incentives & Employment Support Schemes	Timely disbursement & scheme uptake	1 Day	10 Days	Quarterly disbursements
4.6	Stakeholder Engagement & Tripartism	Partner coordination & agreements	2 Days	14 Days	Scheduled engagement events
4.7	Monitoring & Rapid Response	Labour market interventions & alerts	12 Hours	5 Days	During labour market disruptions
4.8	BCM Integration & Continuity Processes	Continuity of employment facilitation	1 Day	7 Days	Crisis response periods
5.1	Environmental Scanning & Labour Market Analysis	Strategic / Regulatory	5 days	21 days	During economic downturns, major labour shocks
5.2	Policy Development & Formulation	Strategic / Reputational	7 days	30 days	Pre-budget cycles, legislative timelines
5.3	Strategic Workforce Planning & Scenario Modelling	Strategic	7 days	21 days	Major industry transformation initiatives
5.4	Stakeholder Engagement & Consultation	Reputational / Regulatory	5 days	21 days	Public consultations, tripartite negotiations
5.5	Policy Implementation Planning	Operational / Strategic	5 days	21 days	Transition from policy approval to rollout
5.6	Monitoring, Evaluation & Feedback Loops	Strategic / Compliance	10 days	30 days	Post-implementation review cycles
5.7	BCM Integration and Contingency Policies	Strategic / Organisational Resilience	10 days	30 days	During national crises or cross-agency activation
6.1	Governance & Strategic Planning	Leadership & Policy Oversight	48 hours	72 hours	48h governance urgency
6.2	Financial Management & Resource Allocation	Budgeting & Allocation Processes	72 hours	96 hours	Budgeting cycles
6.3	Human Resource Continuity	Employee Services	48 hours	72 hours	HR critical periods
6.4	Procurement & Contract Management	Supply Chain Management	96 hours	120 hours	Procurement review windows
6.5	IT Infrastructure & Digital Services Continuity	IT System Availability	24 hours	48 hours	Critical IT outage periods
6.6	Internal Administration & Facilities Management	Facilities and Operational Support	72 hours	96 hours	Operational support peak cycles

The table highlights the interdependencies and criticality of each Sub-CBF within SHINE’s operations, demonstrating the varying degrees of urgency and impact across service areas.

By mapping the RTO, MTPD, and vulnerable periods, SHINE can effectively prioritise recovery efforts, allocate resources, and maintain continuity of care for children, youth, families, and the wider community.

This structured assessment provides a foundation for robust business continuity and crisis management strategies, enabling SHINE to maintain service excellence, safeguard client well-being, and uphold compliance with regulatory and funding requirements.

Ultimately, this framework ensures that SHINE can respond proactively to disruptions while sustaining its mission-critical activities across all operational domains.

Key Notes

RTO (Recovery Time Objective): Indicates the acceptable downtime before severe impact begins.
MTPD (Maximum Tolerable Period of Disruption): Maximum allowable time the sub-function can be disrupted before irrecoverable consequences occur.
Vulnerable Period: Timeframes in which disruption has amplified effects (e.g., audits, contract renewals, public reporting).

In conclusion, Part 3-2 establishes a structured foundation for continuity planning by translating MOM’s diverse responsibilities into measurable, time-sensitive impact profiles.

The insights from this chapter support informed decision-making on recovery priorities, resource allocation, and contingency strategy design.

By clearly articulating vulnerable periods and tolerance thresholds across CBF-1 to CBF-6, the chapter reinforces the importance of proactive preparedness and coordinated response, ensuring that MOM can sustain critical services and uphold its regulatory mandate even under prolonged or complex disruption scenarios.

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[BCM] [MOM] [E4] [CR] [BIA] [P3-2] Impact Over Time of Business Functions

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Consolidated Report

BIAQ Part 3-1: Impact Over Time of Business Functions for CBF-1 to CBF-6

Table P3-2: Impact Over Time of Business Functions for CBF-1 to CBF-6

Key Notes

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BIAQ Part 3-1: Impact Over Time of Business Functions for CBF-1 to CBF-6

Table P3-2: Impact Over Time of Business Functions for CBF-1 to CBF-6

Key Notes

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