[BCM] [MOM] [E4] [CR] [BIA] [P3-1] Impact Over Time of Business Functions

Consolidated Report

BIAQ Part 3-1: Impact Over Time of Business Functions for CBF-1 to CBF-6

presents a structured, time-based analysis of how disruptions affect MOM’s critical business functions as incident duration increases.

By examining impact levels across defined time horizons—from the first four hours through sixty days—this chapter shows that the consequences of service unavailability are not static but intensify over time.

The consolidated assessment across CBF-1 to CBF-6 highlights how regulatory, operational, strategic, and reputational impacts manifest differently depending on the nature of the function and the length of disruption.

The purpose of this chapter is to provide decision-makers, BCM practitioners, and operational leaders with a common, evidence-based understanding of when and why specific MOM functions must be prioritised for recovery.

Before proceeding to the subsequent sections on recovery strategies and continuity planning, readers are expected to understand the rationale for time-criticality, impact escalation, and tolerance thresholds for each Sub-CBF.

This chapter, therefore, establishes the analytical foundation for setting recovery time objectives (RTOs), allocating resources effectively, and justifying continuity investments based on measured operational and strategic risk.

Table P3-1: Impact Over Time of Business Functions for CBF-1 to CBF-6

Sub-CBF Code	Sub-CBF	Highest Impact Area	4 hr	8 hr	1 Day	2 Day	3 Day	5 Day	7 Day	10 Day	14 Day	21 Day	30 Day	60 Day
1.1	Policy & Regulation Design	National Labour Policy Integrity	1	1	2	2	3	3	3	4	4	4	5	5
1.2	Licensing & Permits	Employer & Worker Compliance	2	3	3	4	4	5	5	5	5	5	5	5
1.3	Inspections, Monitoring & Investigation	Employment Standards & Safety	2	3	4	4	4	5	5	5	5	5	5	5
1.4	Adjudication & Dispute Resolution	Industrial Harmony	2	2	3	3	4	4	4	5	5	5	5	5
1.5	Enforcement Actions & Sanctions	Compliance Credibility	3	3	4	4	5	5	5	5	5	5	5	5
1.6	Stakeholder Engagement & Education	Public Confidence	1	2	2	3	3	3	4	4	4	5	5	5
1.7	Regulatory Intelligence & Risk Management	Labour Market Stability	1	2	2	3	3	4	4	4	5	5	5	5
2.1	Policy & Planning	Workforce Policy Integrity	2	3	4	4	4	4	4	4	3	3	3	3
2.2	Work Pass Application & Issuance	Processing & Issuance Delays	3	4	5	5	5	5	5	5	4	4	3	3
2.3	Arrival, Onboarding & Deployment	Workforce Supply Continuity	4	5	5	5	5	5	5	5	4	4	3	3
2.4	Monitoring, Compliance & Enforcement	Regulatory Compliance	3	4	5	5	5	5	5	5	4	4	4	3
2.5	Renewal, Transfer & Exit Management	Worker Status Continuity	3	3	4	5	5	5	5	5	4	3	3	2
2.6	Support Services & Well-being	Worker Welfare & Health	2	3	4	4	4	4	4	4	3	3	2	1
3.1	Policy & Standards Development	Legal & Reputational	1	1	2	2	2	3	3	3	4	4	4	5
3.2	Legislative & Regulatory Oversight	Legal Compliance	1	2	2	3	3	4	4	4	5	5	5	5
3.3	Risk-Based Inspections & Enforcement	Safety & Legal	2	3	3	4	4	5	5	5	5	5	5	5
3.4	Monitoring & Surveillance Programmes	Safety & Operations	1	2	2	3	3	4	4	4	5	5	5	5
3.5	Accident Reporting & Investigation	Safety & Reputation	3	4	4	5	5	5	5	5	5	5	5	5
3.6	Stakeholder Engagement & Education	Social & Reputational	1	1	2	2	3	3	3	4	4	4	4	5
3.7	Certification & Registration	Operational & Legal	1	2	2	3	3	4	4	4	4	5	5	5
3.8	Performance Monitoring & Reporting	Governance & Reputation	1	1	2	2	2	3	3	3	4	4	5	5
4.1	Labour Market Analysis & Forecasting	Labour market trends & policy planning	3	3	4	4	4	5	5	5	5	5	5	5
4.2	Job Matching & Placement Services	Employment outcomes & placement rates	4	4	5	5	5	5	5	5	5	5	5	5
4.3	Work Pass & Foreign Talent Policy Services	Work pass approvals & compliance	5	5	5	5	5	5	5	5	5	5	5	5
4.4	Skills Development & Transition Support	Training program delivery & outcomes	3	4	4	4	4	5	5	5	5	5	5	5
4.5	Incentives & Employment Support Schemes	Timely disbursement & scheme uptake	4	4	5	5	5	5	5	5	5	5	5	5
4.6	Stakeholder Engagement & Tripartism	Partner coordination & agreements	3	3	4	4	4	5	5	5	5	5	5	5
4.7	Monitoring & Rapid Response	Labour market interventions & alerts	5	5	5	5	5	5	5	5	5	5	5	5
4.8	BCM Integration & Continuity Processes	Continuity of employment facilitation	4	4	5	5	5	5	5	5	5	5	5	5
5.1	Labour Market Analysis	Strategic Decision-Making	1	1	2	2	3	3	4	4	4	5	5	5
5.2	Policy Development & Formulation	Strategic & Reputational	1	2	2	3	3	4	4	4	5	5	5	5
5.3	Workforce Planning & Modelling	Strategic Workforce Resilience	1	1	2	2	3	3	4	4	4	5	5	5
5.4	Stakeholder Consultation	Regulatory Confidence	1	2	2	3	3	3	4	4	4	5	5	5
5.5	Policy Implementation Planning	Operational Readiness	1	1	2	2	3	3	4	4	4	5	5	5
5.6	Monitoring & Evaluation	Compliance Assurance	1	1	2	2	2	3	3	4	4	4	5	5
5.7	BCM Integration & Contingency Policies	Organisational Resilience	1	1	1	2	2	3	3	4	4	4	5	5
6.1	Governance & Strategic Planning	Leadership Continuity	3	4	5	5	5	4	4	3	3	2	2	1
6.2	Financial Management	Budget & Resource Control	4	4	5	5	4	3	3	2	2	1	2	—
6.3	Human Resource Continuity	Workforce Availability	2	3	4	4	4	3	2	2	1	1	1	—
6.4	Procurement & Contract Management	Supply Chain Continuity	3	3	4	4	4	3	2	2	2	1	1	4
6.5	IT Infrastructure & Digital Services	System Availability	5	5	5	5	4	4	3	2	2	2	1	5
6.6	Administration & Facilities Management	Operational Support	3	3	4	4	3	2	2	2	1	1	2	—

Legend – Impact Scores

1 = Negligible Impact (Very Low)
2 = Minor Impact (Low)
3 = Moderate Impact (Medium)
4 = Major Impact (High)
5 = Critical/Catastrophic Impact (Very High)

In conclusion for Part 3-1, the Impact Over Time analysis for CBF-1 to CBF-6 demonstrates that MOM’s ability to regulate the labour market, manage foreign manpower, safeguard workplace safety, sustain employment facilitation, and support operations through corporate and IT services is highly time-sensitive.

While some functions experience manageable impacts in the initial hours of disruption, prolonged outages rapidly escalate into severe regulatory, safety, economic, and reputational consequences.

This reinforces the importance of understanding not only which functions are critical but also how quickly their disruption becomes unacceptable.

By consolidating and standardising impact assessments across all major business functions, this chapter provides a clear and defensible basis for continuity planning and crisis decision-making.

The insights derived here guide the prioritisation of recovery efforts, inform the design of proportionate continuity strategies, and ensure that MOM remains resilient in fulfilling its mandate to protect workers, employers, and the broader labour market under adverse conditions.

Resilient Support: Implementing Business Continuity Management at the Ministry of Manpower
eBook 4: Consolidate and Report Your BCM Implementation
Consolidated Report for BIAQ (Part 1 to Part 6) for CBF-1 to CBF-6
PM: BIA	BIAQ T1 P1	BIAQ T1 P2	BIAQ T2 P3-1
Consolidated Report for BIAQ (Part 1 to Part 6)
BIAQ T2 P3-2	BIAQ T2 P4	BIAQ T3 P5	BIAQ T3 P6

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].