[BCM] [MOM] [E4] [CR] [BIA] [P1] Identification of Business Functions for CBF-1 to CBF-6

Sub-CBF Code

Sub-CBF

Description of Sub-CBF

Business Unit Minimum Business Continuity Objective (MBCO)

1.1

Policy & Regulation Design

Maintain essential policy drafting and advisory capacity to issue interim guidance within 5–10 working days.

Formulation and review of labour policies, regulations, and standards to support labour market governance.

1.2

Licensing & Permits

Maintain at least 50% processing capacity within 48 hours.

Processing and issuance of employment-related licences and permits.

1.3

Inspections, Monitoring & Investigation

Sustain critical inspection capability at 30–40% capacity within 72 hours.

Conducts workplace inspections and investigations for labour law compliance.

1.4

Adjudication & Dispute Resolution

Maintain 20–30% dispute resolution capacity within 3–5 working days.

Resolves employment disputes through mediation, adjudication, and tribunals.

1.5

Enforcement Actions & Sanctions

Retain essential enforcement capability within 72 hours.

Executes enforcement actions and sanctions against non-compliant entities.

1.6

Stakeholder Engagement & Education

Maintain 50% communication capacity within 24 hours.

Provides guidance, advisories, and outreach to employers and workers.

1.7

Regulatory Intelligence & Risk Management

Maintain 20–30% intelligence capability within 5 working days.

Identifies emerging labour market risks and compliance trends.

2.1

Policy & Planning

Maintain core policy capability to support urgent decision-making within 5 business days.

Develops and reviews foreign workforce policies.

2.2

Work Pass Application & Issuance

Restore 50% processing capacity within 2 business days.

Processes and issues work passes (EP, S Pass, Work Permit).

2.3

Arrival, Onboarding & Deployment

Resume essential onboarding within 3 business days.

Coordinates arrival, orientation, and deployment of foreign workers.

2.4

Monitoring, Compliance & Enforcement

Maintain 30% operational capability within 1 business day.

Monitors employer and worker compliance with foreign workforce regulations.

2.5

Renewal, Transfer & Exit Management

Resume 70% processing capacity within 2 business days.

Manages renewals, transfers, and cancellations of work passes.

2.6

Support Services & Well-being

Restore critical support services within 1 business day.

Provides welfare support and case management for foreign workers.

3.1

Policy & Standards Development

Maintain ability to issue urgent WSH advisories and standards.

Develops and reviews national Workplace Safety & Health policies.

3.2

Legislative & Regulatory Oversight

Ensure continuity of regulatory oversight and approvals.

Oversees interpretation and administration of WSH legislation.

3.3

Risk-Based Inspections & Enforcement

Sustain inspections for high-risk sectors.

Conducts inspections and enforcement in high-risk workplaces.

3.4

Monitoring & Surveillance Programmes

Maintain minimum data monitoring capability.

Tracks WSH performance trends and emerging risks.

3.5

Accident Reporting & Investigation

Ensure uninterrupted accident intake and investigation.

Manages reporting and investigation of workplace incidents.

3.6

Stakeholder Engagement & Education

Maintain essential safety communications.

Engages stakeholders on WSH compliance and education.

3.7

Competent Person Certification & Registration

Continue core certification services.

Certifies and registers WSH professionals.

3.8

Performance Monitoring & Reporting

Preserve minimum reporting capability.

Reports on national WSH performance indicators.

4.1

Labour Market Analysis & Forecasting

Ensure access to labour market data and forecasting tools.

Analyses employment trends and labour demand forecasts.

4.2

Job Matching & Placement Services

Maintain job-matching system availability.

Matches job seekers with employers.

4.3

Work Pass & Foreign Talent Policy Services

Ensure continuity of policy and processing services.

Manages foreign talent-related policies and processes.

4.4

Skills Development & Transition Support

Ensure continued access to training and upskilling services.

Supports workforce skills development and transition programmes.

4.5

Incentives & Employment Support Schemes

Maintain continuity of support schemes during disruptions.

Administers employment incentives and worker support schemes.

4.6

Stakeholder Engagement & Tripartism

Maintain coordination with tripartite partners.

Engages employers, unions, and agencies to support employment resilience.

4.7

Monitoring & Rapid Response

Enable rapid response to labour market shocks.

Monitors employment conditions and activates emergency measures.

4.8

BCM Integration & Continuity Processes

Ensure BCM plans are current and operational.

Integrates BCM into employment facilitation operations.

5.1

Environmental Scanning & Labour Market Analysis

Ensure access to strategic labour market intelligence.

Scans economic and demographic trends affecting manpower.

5.2

Policy Development & Formulation

Maintain continuity of manpower policy formulation.

Develops labour and manpower-related policies.

5.3

Strategic Workforce Planning & Scenario Modelling

Enable scenario modelling during disruptions.

Develops long-term workforce strategies and scenarios.

5.4

Stakeholder Engagement & Consultation

Maintain engagement with key stakeholders.

Consults employers, unions, and institutions on manpower planning.

5.5

Policy Implementation Planning

Ensure policy rollout plans can be reprioritised.

Translates policies into actionable implementation plans.

5.6

Monitoring, Evaluation & Feedback Loops

Ensure evidence-based evaluation continues.

Tracks policy effectiveness and workforce outcomes.

5.7

BCM Integration & Contingency Policies

Maintain BCM integration in policy frameworks.

Embeds resilience and continuity into manpower policies.

6.1

ICT Infrastructure Management

Restore critical ICT infrastructure within 24 hours.

Manages hardware, networks, and core ICT infrastructure.

6.2

Application & Systems Support

Ensure critical systems are available within 8 hours.

Supports applications essential to MOM operations.

6.3

Records Management & Archiving

Maintain access to vital records within 12 hours.

Manages records retention and archiving.

6.4

Data Backup & Recovery

Ensure data recovery within 4 hours.

Performs data backup and recovery operations.

6.5

Cybersecurity & Access Control

Maintain continuous cybersecurity controls.

Protects systems and data from cyber threats.

6.6

System Development & Enhancement

Prioritise enhancements for critical systems.

Manages system improvements and development.

6.7

ICT Vendor & SLA Management

Maintain vendor support and SLAs.

Oversees ICT vendors and third-party service providers.

6.8

User Support & Training

Deliver essential ICT support services.

Provides ICT helpdesk support and user training.

6.9

IT Compliance & Governance

Ensure ongoing IT compliance.

Manages ICT governance and regulatory compliance.

6.10

Physical Records Protection

Ensure secure access to physical records within 24 hours.

Protects and manages physical records and archives.