[BCM] [MOM] [E2] [C9] Summary

eBook 2 outlines a systematic, integrated BCM planning methodology tailored to MOM’s operational complexity and regulatory responsibilities.

The methodology comprises seven interdependent phases, each reinforcing the effectiveness of the others.

1. Project Management (PM)

The BCM journey begins with strong governance and leadership oversight.

This phase establishes the BCM programme structure, defines roles and responsibilities, secures senior management commitment, and ensures alignment with MOM’s strategic objectives.

Effective project management facilitates cross-divisional coordination and provides a disciplined framework for implementing BCM.

2. Risk Analysis and Review (RAR)

This phase identifies and evaluates threats that could disrupt MOM’s critical functions, including policy enforcement, work pass administration, dispute resolution, and digital service delivery.

By assessing likelihood and impact, MOM prioritises risks and aligns mitigation measures with national risk management frameworks.

3. Business Impact Analysis (BIA)

The BIA phase determines the operational, financial, legal, and reputational consequences of disruptions.

It identifies MOM’s critical business functions, recovery time objectives (RTOs), and minimum business continuity objectives (MBCOs), ensuring that essential services to citizens, employers, and workers can be restored within acceptable timeframes.

4. Business Continuity Strategy (BCS)

Based on BIA outcomes, this phase defines prevention, mitigation, and recovery strategies.

MOM’s strategies include alternate work arrangements, system redundancy, inter-agency collaboration, data protection measures, and workforce resilience planning.

These strategies ensure continuity even under prolonged or complex disruption scenarios.

5. Plan Development (PD)

The Plan Development phase translates strategy into actionable and documented Business Continuity Plans.

These plans provide clear procedures, escalation protocols, communication workflows, and recovery actions tailored to MOM’s departments and functions, ensuring consistency and readiness across the organisation.

6. Testing and Exercising (TE)

Plans are validated through regular testing, simulations, and exercises. This phase ensures staff familiarity with their roles, identifies gaps, and reinforces operational readiness.

Testing also strengthens coordination with external stakeholders, service providers, and Whole-of-Government partners.

7. Program Management (PgM)

BCM at MOM is treated as a living programme rather than a one-time initiative. Program Management ensures continual monitoring, review, training, audits, and improvement.

It embeds BCM into daily operations, corporate governance, and organisational culture, supporting long-term resilience.

Together, these seven phases form a closed-loop BCM system that enables MOM to anticipate disruptions, respond effectively, and recover swiftly while maintaining public trust and service excellence.

Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore)
eBook 2: Implementing Business Continuity Management for the Ministry of Manpower
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