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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
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[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [7] Governance, Compliance, and Regulatory Reporting

Banner [BCM] [E3] [BIA] [P5] Inter-dependencies

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Part 5: Inter-dependencies focuses on the critical relationships that CBF-7 Governance, Compliance, and Regulatory Reporting maintains with other business functions, internal units, and external stakeholders.

Governance and compliance activities are inherently interconnected with multiple areas of the organisation, as well as regulatory and oversight bodies in Singapore. Understanding these inter-dependencies is essential to ensure that MINDS can operate effectively, meet statutory and regulatory obligations, and maintain stakeholder confidence.

This chapter identifies the key internal and external parties that each sub-critical business function (Sub-CBF) interacts with, the nature of these dependencies, and the directional flow of influence—whether upstream, downstream, or mutual—thereby providing clarity on how responsibilities, information, and processes are coordinated across the organisation.

Banner [BCM] [E3] [BIA] [P6] Vital Records

Part 6: Vital Records focuses on the key records and documentation essential to the effective functioning of CBF-7 Governance, Compliance, and Regulatory Reporting.

These records serve as the foundation for decision-making, regulatory adherence, risk management, and stakeholder communication. They include both physical and digital formats and are maintained across various departments to ensure integrity, accessibility, and compliance with statutory and organisational requirements.

Identifying and safeguarding these vital records is critical not only for operational continuity but also for demonstrating accountability, transparency, and compliance to regulators, donors, and other stakeholders. This chapter outlines the essential records associated with each Sub-CBF, their media types, storage locations, and the individuals responsible for their care.

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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Banner [BCM] [E3] [BIA] [P5] Inter-dependencies

CBF-7 Governance, Compliance, and Regulatory Reporting

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [7] Governance, Compliance, and Regulatory Reporting

Part 5: Inter-dependencies focuses on the critical relationships that CBF-7 Governance, Compliance, and Regulatory Reporting maintains with other business functions, internal units, and external stakeholders.

Governance and compliance activities are inherently interconnected with multiple areas of the organisation, as well as regulatory and oversight bodies in Singapore.

Understanding these inter-dependencies is essential to ensure that MINDS can operate effectively, meet statutory and regulatory obligations, and maintain stakeholder confidence.

This chapter identifies the key internal and external parties that each sub-critical business function (Sub-CBF) interacts with, the nature of these dependencies, and the directional flow of influence—whether upstream, downstream, or mutual—thereby providing clarity on how responsibilities, information, and processes are coordinated across the organisation.

Banner [Table] [BCM] [E3] [BIA] [P5] Inter-dependencies  [BIAQ]

Table P5: Inter‑dependencies for CBF-7

Sub-CBF Code

Sub-CBF

Name of Business Unit or Vendor / Supplier / Outsource Partner

Type of Dependency – Internal

Type of Dependency – External

Dependency Direction (Upstream / Downstream / Mutual)

Description of Nature of Dependency

7.1

Board Governance & Strategic Oversight

Board of Directors, Executive Management

X

-

Upstream

Board provides strategic direction, approves policies, and receives performance reports from internal units.

7.2

Policy Development & Review

HR, Legal, Compliance

X

Regulatory Authorities

Mutual

HR and Legal draft policies; Compliance reviews; regulatory bodies provide guidance and updates.

7.3

Regulatory Compliance Management

Compliance Department, Finance

X

Ministry of Social and Family Development (MSF), Singapore Charities Commission

Downstream

Compliance monitors adherence to laws and regulations, submits reports, and receives regulatory feedback.

7.4

Risk Management & Internal Controls

Risk Management, Internal Audit

X

External Consultants

Mutual

Internal units identify and assess risks; consultants provide risk assessments and best practices.

7.5

Internal Audit & Assurance

Internal Audit Department

X

External Audit Firms

Downstream

Internal audit reviews internal controls and processes, shares findings with management; external auditors validate reports.

7.6

External Reporting & Filings

Finance, IT, Compliance

X

MSF, Charity Governance Bodies

Downstream

Prepares statutory and regulatory filings; reports submitted via online platforms or physical documentation.

7.7

Stakeholder Accountability & Transparency Communications

Communications, PR

X

Donors, Sponsors, Partners

Mutual

Communicates organizational performance, initiatives, and reports to external stakeholders; feedback received informs internal planning.

7.8

Ethics & Whistleblowing Management

HR, Compliance

X

Legal Advisors, Regulatory Agencies

Mutual

HR and Compliance manage whistleblowing reports; legal advisors provide guidance; agencies may require reporting of cases.

 
 

Banner [BCM] [E3] [BIA] [Summing Up] [P5] Inter-dependencies  [BIAQ]

The inter-dependencies highlighted in this chapter underscore that CBF-7 Governance, Compliance, and Regulatory Reporting does not operate in isolation.

Its effectiveness relies on coordinated engagement with internal units such as Finance, HR, Risk Management, and Internal Audit, as well as external regulators, legal advisors, donors, and other stakeholders.

Recognising these relationships allows MINDS to proactively manage compliance risks, strengthen internal controls, and maintain transparent communication with stakeholders.

By mapping these dependencies, the organisation can better anticipate challenges, streamline reporting processes, and reinforce a governance culture that upholds accountability, ethical conduct, and regulatory adherence across all levels of operations.

 


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Part 6_ Vital Records

Banner [BCM] [E3] [BIA] [P6] Vital Records

CBF-7 Governance, Compliance, and Regulatory Reporting

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [7] Governance, Compliance, and Regulatory Reporting

These records serve as the foundation for decision-making, regulatory adherence, risk management, and stakeholder communication.

They include both physical and digital formats and are maintained across various departments to ensure integrity, accessibility, and compliance with statutory and organisational requirements.

Identifying and safeguarding these vital records is critical not only for operational continuity but also for demonstrating accountability, transparency, and compliance to regulators, donors, and other stakeholders.

This chapter outlines the essential records associated with each Sub-CBF, their media types, storage locations, and the individuals responsible for their care.

Banner [Table] [BCM] [E3] [BIA] [P6] Vital Records [BIAQ]

Table P6: Vital Records for CBF-7

Sub-CBF Code

Sub-CBF

Description of Vital Records

Media Type

Location

In Whose Care

7.1

Board Governance & Strategic Oversight

Board meeting minutes, strategic plans, approved resolutions, annual reports

Document, Digital Files

Board Secretariat Office, Cloud Storage

Board Secretary

7.2

Policy Development & Review

Approved policies, policy manuals, review logs, revision records

Document, Digital Files

Policy Office, Intranet

Compliance Officer / HR

7.3

Regulatory Compliance Management

Compliance registers, regulatory filings, licenses, certificates

Document, Digital Files

Compliance Department, Cloud Storage

Compliance Manager

7.4

Risk Management & Internal Controls

Risk assessment reports, control matrices, risk registers

Document, Digital Files

Risk Management Office, Secure Server

Risk Manager

7.5

Internal Audit & Assurance

Internal audit reports, audit plans, management responses

Document, Digital Files

Internal Audit Department, Secure Server

Chief Internal Auditor

7.6

External Reporting & Filings

Financial statements, statutory returns, charity commission filings

Document, Digital Files

Finance Department, Regulatory Portals

Finance Manager

7.7

Stakeholder Accountability & Transparency Communications

Annual reports, newsletters, stakeholder communication logs

Document, Digital Files

Communications Office, Website

Communications Manager

7.8

Ethics & Whistleblowing Management

Whistleblowing reports, investigation records, resolution documentation

Document, Digital Files

HR & Compliance Office, Secure Storage

HR Manager / Compliance Officer

 

 

Banner [BCM] [E3] [BIA] [Summing Up] [P6] Vital Records [BIAQ]

The identification and management of vital records in CBF-7 are integral to sustaining governance, regulatory compliance, and accountability within MINDS. Proper stewardship ensures that critical information is preserved, easily retrievable, and protected against loss, damage, or unauthorised access.

By maintaining accurate and accessible records, the organisation can support effective oversight, respond efficiently to regulatory requirements, and reinforce stakeholder trust. This structured approach to vital records management strengthens MINDS’ overall resilience, enabling it to continue delivering high-quality services while upholding ethical and legal obligations.

 

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
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