[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [5] Family, Caregiver, and Stakeholder Engagement

CBF-5 Family, Caregiver, and Stakeholder Engagement

Family, caregiver, and stakeholder engagement at MINDS relies on a network of internal business units, external partners, and supporting service providers to function effectively.

These inter-dependencies directly influence MINDS’ ability to communicate, coordinate care, sustain trust, and deliver inclusive services—particularly during periods of disruption.

This section identifies and analyses the key internal and external inter-dependencies associated with each Sub-Critical Business Function (Sub-CBF) under CBF-5.

Understanding whether these dependencies are upstream, downstream, or mutual enables MINDS to prioritise protection strategies, plan realistic recovery actions, and reduce single points of failure across its family and community engagement ecosystem.

Table P5: Inter‑dependencies for CBF-1

Sub-CBF Code	Sub-CBF	Name of Business Unit or Vendor / Supplier / Outsource Partner	Type of Dependency – Internal	Type of Dependency – External	Dependency Direction (Upstream / Downstream / Mutual)	Description of Nature of Dependency
5.1	Caregiver Communication & Support Coordination	Corporate Communications; IT; Centre Operations	✓		Mutual	Relies on internal communication platforms, caregiver databases, and centre inputs; timely information exchange is bidirectional
		Telecom providers; Messaging platform vendors		✓	Upstream	External communication services enable outbound and inbound caregiver communications
5.2	Caregiver Training & Education	Programme Development; Learning & Development	✓		Upstream	Training content and curriculum are developed internally before delivery to caregivers
		External trainers; e-learning vendors		✓	Mutual	External facilitators and platforms support delivery while relying on MINDS for coordination and content
5.3	MINDS Care Circle & Peer Network Facilitation	Social Work & Psychology Services	✓		Mutual	Facilitators depend on professional oversight while feeding insights back into care planning
		Community partners; caregiver peer leaders		✓	Mutual	Peer support networks require mutual participation and coordination
5.4	Family Future Care Planning	Case Management; Legal & Finance Units	✓		Upstream	Care planning depends on internal assessments, financial guidance, and legal frameworks
		External legal advisors; financial planners		✓	Upstream	Specialist expertise supports informed and compliant future care planning
5.5	Stakeholder Partnership & Community Engagement	Senior Management; Corporate Services	✓		Mutual	Partnerships require internal direction and feedback from engagement outcomes
		Government agencies; donors; community organisations		✓	Mutual	Funding, collaboration, and programme support are interdependent
5.6	Satellite Hub & Community Service Interface	Centre Operations; Facilities Management	✓		Upstream	Operational readiness of hubs depends on internal facilities and staffing support
		Community centres; partner organisations		✓	Downstream	Community partners rely on MINDS for service referrals and coordination
5.7	Feedback & Quality Assurance Mechanism	Quality & Risk Management; IT	✓		Upstream	Feedback systems and analytics rely on internal data capture and system availability
		Caregivers; external auditors		✓	Downstream	External feedback informs service improvements and compliance reviews
5.8	Volunteer and Youth Engagement Integration	Volunteer Management; HR	✓		Upstream	Volunteer onboarding, training, and deployment depend on internal governance
		Schools; youth groups; volunteer organisations		✓	Mutual	Engagement relies on reciprocal participation, scheduling, and shared objectives

The inter-dependencies identified for CBF-5 Family, Caregiver, and Stakeholder Engagement highlight the highly interconnected and relationship-driven nature of MINDS’ engagement ecosystem.

Many Sub-CBFs exhibit mutual dependencies, reflecting continuous information exchange, shared responsibilities, and co-creation of outcomes with families, volunteers, and partners.

By clearly mapping these dependencies, MINDS can better anticipate cascading impacts, prioritise resilience measures, and strengthen collaboration frameworks with both internal units and external stakeholders.

This understanding supports more effective disruption preparedness and reinforces MINDS’ commitment to continuity of care, trust, and community partnership—especially in times of uncertainty.

CBF-5 Family, Caregiver, and Stakeholder Engagement

Given the nature of residential and community living services, vital records for CBF-2 are largely resident-centric, care-critical, and regulatory in nature, encompassing admission records, care plans, health information, staffing records, emergency procedures, and partnership agreements.

Loss, inaccessibility, or compromise of these records could severely impact resident safety, service delivery, and compliance with statutory requirements..

Table P6: Vital Records for CBF-5

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
5.1	Caregiver Communication & Support Coordination	Caregiver contact lists, communication protocols, emergency notification templates, support coordination logs	Electronic; limited hardcopy	Central database; secure cloud; centre files	Corporate Communications; Centre Operations
5.2	Caregiver Training & Education	Training curricula, attendance records, learning materials, caregiver competency acknowledgements	Electronic; hardcopy	Learning management system; shared drives; training centres	Learning & Development; Programme Teams
5.3	MINDS Care Circle & Peer Network Facilitation	Care circle membership lists, session schedules, facilitator notes, participation records	Electronic; controlled hardcopy	Secure shared drives; case management systems	Social Work & Psychology Services
5.4	Family Future Care Planning	Family care plans, consent forms, financial and legal planning summaries, risk assessments	Electronic; hardcopy originals	Case management system; secure physical files	Case Management; Legal & Finance Units
5.5	Stakeholder Partnership & Community Engagement	MOUs, partnership agreements, stakeholder contact databases, engagement reports	Electronic; signed hardcopy	Corporate shared drives; contract repositories	Corporate Services; Senior Management
5.6	Satellite Hub & Community Service Interface	Service rosters, referral records, hub operating procedures, community interface logs	Electronic; limited hardcopy	Centre systems; satellite hub files	Centre Operations; Facilities Management
5.7	Feedback & Quality Assurance Mechanism	Feedback forms, complaint logs, investigation records, quality review reports	Electronic; hardcopy (where required)	Quality management system; secure drives	Quality & Risk Management
5.8	Volunteer and Youth Engagement Integration	Volunteer registration data, screening records, training completion logs, deployment schedules	Electronic; hardcopy (consent forms)	Volunteer management system; HR records	Volunteer Management; Human Resources

The identification and protection of vital records for CBF-5 Family, Caregiver, and Stakeholder Engagement are fundamental to MINDS’ ability to sustain care coordination, uphold governance standards, and recover effectively from disruptions.

These records underpin critical communication, informed decision-making, and continuity of engagement with families, caregivers, volunteers, and partners.

By clearly defining the media type, storage location, and custodianship of each vital record, MINDS strengthens its organisational resilience and reduces the risk of data loss or inaccessibility during crises.

Ongoing review, secure storage practices, and appropriate access controls will further ensure that these records remain reliable and available to support MINDS’ mission of inclusive care and community partnership.

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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [5] Family, Caregiver, and Stakeholder Engagement

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CBF-5 Family, Caregiver, and Stakeholder Engagement

Table P5: Inter‑dependencies for CBF-1

CBF-5 Family, Caregiver, and Stakeholder Engagement

Table P6: Vital Records for CBF-5

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [5] Family, Caregiver, and Stakeholder Engagement

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Business Continuity Management Certified Planner-Specialist-Expert

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CBF-5 Family, Caregiver, and Stakeholder Engagement

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Table P5: Inter‑dependencies for CBF-1

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CBF-5 Family, Caregiver, and Stakeholder Engagement

Table P6: Vital Records for CBF-5

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