[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [1] Client Care and Support Services

CBF-1 Client Care and Support Services

Part 5: Inter-dependencies identifies and documents the internal and external relationships that support the delivery of CBF-1 Client Care and Support Services at the Movement for the Intellectually Disabled of Singapore (MINDS).

Understanding these inter-dependencies is critical for Business Continuity Management (BCM), as disruptions to upstream, downstream, or mutually dependent functions—whether internal business units or external partners—may significantly impact MINDS’ ability to provide continuous, safe, and quality care to its clients.

This section focuses on how each Sub-Critical Business Function (Sub-CBF) relies on people, processes, systems, vendors, and partner organisations, and how these dependencies influence resilience, recovery priorities, and continuity strategies.

Table P5: Inter‑dependencies for CBF-1

Sub-CBF Code	Sub-CBF	Name of Business Unit or Vendor / Supplier / Outsource Partner	Type of Dependency – Internal	Type of Dependency – External	Dependency Direction (Upstream / Downstream / Mutual)	Description of Nature of Dependency
1.1	Client Intake & Assessment	Intake & Assessment Team; IT Department; Referring Agencies (MOH, MSF, Hospitals)	✔	✔	Upstream	Accurate intake data, referrals, eligibility verification, and assessment tools are required before care services can commence.
1.2	Individual Care & Support Planning	Programme Managers; Multidisciplinary Team; Case Management System Vendor	✔	✔	Mutual	Care plans rely on assessment outcomes and guide downstream service delivery; system availability is essential for documentation and updates.
1.3	Case Management & Coordination	Case Managers; Finance Dept; External Care Providers	✔	✔	Mutual	Continuous coordination across internal programmes and external partners ensures seamless service delivery and funding alignment.
1.4	Therapeutic Interventions	Therapy Services Unit; External Therapists; Medical Suppliers	✔	✔	Downstream	Therapy sessions depend on care plans and the availability of qualified therapists, equipment, and clinical inputs.
1.5	Educational & Development Programmes	Education Services Unit; Curriculum Vendors; Special Education Partners	✔	✔	Downstream	Programme delivery depends on approved curricula, trained educators, and learning resources aligned with client needs.
1.6	Vocational Training & Employment Support	Vocational Services Unit; Employer Partners; Training Providers	✔	✔	Mutual	Employment outcomes depend on external employers and training providers, while internal coaching supports client readiness.
1.7	Residential & Daily Living Support	Residential Services Unit; Facilities Management; Catering & Cleaning Vendors	✔	✔	Mutual	Daily living services rely on safe facilities, utilities, staffing, and outsourced support services for continuous care.
1.8	Family & Caregiver Engagement	Social Work Unit; Communications Team; Caregiver Support NGOs	✔	✔	Mutual	Ongoing engagement supports care continuity, feedback, and crisis management involving families and external support networks.
1.9	Community & Social Integration Services	Community Partnerships Unit; Grassroots Organisations; Transport Vendors	✔	✔	Downstream	Community activities depend on external partners, venues, and transport services to facilitate client participation.
1.10	Feedback & Quality Assurance	Quality Assurance Team; IT Systems; Regulators (MSF, NCSS)	✔	✔	Downstream	Service feedback and compliance monitoring rely on operational data, system reports, and regulatory guidelines.

The inter-dependencies identified for CBF-1 Client Care and Support Services highlight the highly interconnected nature of MINDS’ service ecosystem.

Client care outcomes are not solely dependent on a single function but on coordinated efforts across internal business units and a broad network of external partners, suppliers, and regulators.

From a BCM perspective, these inter-dependencies underscore the importance of:

Prioritising recovery of upstream functions such as intake, assessment, and care planning
Ensuring continuity arrangements with critical external vendors and partners
Strengthening communication and coordination mechanisms across mutually dependent functions

By clearly understanding and documenting these inter-dependencies, MINDS can enhance its organisational resilience, minimise service disruption, and continue fulfilling its mission of providing consistent, high-quality support to persons with intellectual disabilities, even during disruptive events.

CBF-1 Client Care and Support Services

Vital records are records that are essential for MINDS to continue its critical client care and support services during and after a disruption.

For CBF-1 Client Care and Support Services, these records safeguard client safety, ensure continuity of care, support regulatory compliance, and protect MINDS’ legal and fiduciary responsibilities to persons with intellectual disabilities and their families.

This section identifies the key vital records associated with each Sub-Critical Business Function (Sub-CBF), including their media type, storage location, and custodianship.

Proper identification, protection, and accessibility of these records are crucial to enable timely service recovery, informed decision-making, and effective coordination during incidents.

Table P6: Vital Records for CBF-1

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
1.1	Client Intake & Assessment	Client registration forms, eligibility assessments, diagnostic reports, consent forms, and identity documents	Electronic & Paper	Client Management System (CMS); Programme files at centres	Intake Officers, Social Workers
1.2	Individual Care & Support Planning	Individual Care Plans (ICP), goal-setting documents, risk assessments, review notes	Electronic & Paper	CMS; Secure shared drives	Case Managers, Programme Heads
1.3	Case Management & Coordination	Case notes, inter-agency correspondence, referral records, service coordination logs	Electronic	CMS; Secure email systems	Case Managers
1.4	Therapeutic Interventions	Therapy plans, progress reports, session notes, and specialist assessments	Electronic & Paper	Therapy systems; Locked cabinets at centres	Therapists, Clinical Supervisors
1.5	Educational & Development Programmes	Individual Education Plans (IEP), learning progress records, and attendance logs	Electronic & Paper	Education management systems; Programme files	Educators, Programme Coordinators
1.6	Vocational Training & Employment Support	Vocational assessment reports, training plans, employer agreements, and job placement records	Electronic & Paper	CMS; Vocational programme files	Job Coaches, Vocational Managers
1.7	Residential & Daily Living Support	Residential care plans, medication administration records, incident reports, and shift handover logs	Electronic & Paper	Residential care systems; On-site files	Residential Managers, Care Supervisors
1.8	Family & Caregiver Engagement	Family communication logs, consent forms, caregiver training records, and meeting minutes	Electronic	CMS; Secure shared drives	Social Workers, Family Liaison Officers
1.9	Community & Social Integration Services	Community programme plans, participation records, partner MOUs, and outing risk assessments	Electronic & Paper	Programme files; Shared drives	Programme Coordinators
1.10	Feedback & Quality Assurance	Client feedback forms, incident reviews, audit reports, service quality improvement plans	Electronic	Quality management system; Secure drives	Quality Assurance Team, Senior Management

The identification and protection of vital records for CBF-1 Client Care and Support Services are fundamental to MINDS’ ability to safeguard clients, maintain service continuity, and meet statutory and ethical obligations during disruptions.

These records underpin informed care decisions, effective coordination among professionals, and accountability to families, funders, and regulators.

By clearly defining the vital records, their storage media, locations, and custodians, MINDS strengthens its business continuity readiness and resilience.

Regular review, secure storage, backup arrangements, and staff awareness of these vital records will further ensure that critical client care and support services can be sustained and recovered efficiently in the face of incidents or crises.

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [1] Client Care and Support Services

Business Continuity Management Certified Planner-Specialist-Expert

CBF-1 Client Care and Support Services

Table P5: Inter‑dependencies for CBF-1

CBF-1 Client Care and Support Services

Table P6: Vital Records for CBF-1

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

More Information About Business Continuity Management Courses

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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T3] [CBF] [1] Client Care and Support Services

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Business Continuity Management Certified Planner-Specialist-Expert

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CBF-1 Client Care and Support Services

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Table P5: Inter‑dependencies for CBF-1

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CBF-1 Client Care and Support Services

Table P6: Vital Records for CBF-1

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

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