[BCM] [MINDS] [E3] [BIA] [T2] [CBF] [8] ICT Systems Supporting Care and Operations

CBF-8 ICT Systems Supporting Care and Operations

In today’s care and operational environment, robust Information and Communication Technology (ICT) systems form the backbone of efficient service delivery.

For MINDS, the CBF-8 ICT Systems Supporting Care and Operations ensures that all clinical, operational, and administrative functions are supported by reliable, secure, and integrated IT systems.

This chapter, Part 4: Supporting IT Systems and Applications, provides a detailed overview of the key Sub-Critical Business Functions (Sub-CBFs) that underpin ICT operations. It highlights the specific IT systems and applications used, their Recovery Point Objectives (RPO), System Recovery Time Objectives (RTO), supporting equipment and resources, as well as additional remarks relevant to maintaining system availability and resilience.

By understanding these components, MINDS can ensure uninterrupted support for care delivery, administrative processes, and organisational communication, even in the event of technical disruptions or system failures.

Table P3: Impact Over Time of Business Functions for CBF-1

The impact-over-time assessment for CBF-8 highlights the varying levels of criticality across ICT sub-functions and underscores the need for a proactive business continuity strategy.

Sub-CBFs such as Clinical & Care Management Systems, Monitoring & Incident Response, and ICT Infrastructure Management demonstrate immediate high impact in the event of disruption, necessitating rapid recovery efforts. Conversely, areas like System Development & Integration and Helpdesk Support show more gradual impact escalation but remain vital to long-term operational stability.

By clearly defining RTOs, MTPDs, and vulnerable periods, MINDS gains actionable insights into prioritising response and recovery activities, minimising risks to client care, and maintaining operational resilience.

This chapter serves as a foundational tool for strategic planning, resource allocation, and informed decision-making in the face of ICT disruptions, ensuring continuity of care and organisational effectiveness over time.

CBF-8 ICT Systems Supporting Care and Operations 

Information and Communication Technology (ICT) systems are a critical enabler for MINDS’ care and operational functions.

The effectiveness of services—ranging from clinical care to administrative operations—relies heavily on the availability, reliability, and security of these systems. CBF-8 ICT Systems Supporting Care and Operations ensures that all technological resources are aligned to support both day-to-day operations and continuity of care.

This chapter, Part 4: Supporting IT Systems and Applications, provides a detailed overview of the Sub-Critical Business Functions (Sub-CBFs) that form the foundation of MINDS’ ICT ecosystem.

It outlines the key IT systems and applications in use, Recovery Point Objectives (RPO), System Recovery Time Objectives (RTO), supporting equipment or resources, and other operational remarks. By documenting these elements, MINDS can maintain operational resilience, reduce service disruptions, and enhance readiness for unexpected ICT incidents.

Table P4: Supporting IT Systems and Applications for CBF-1

The Sub-CBFs highlighted in this chapter demonstrate the integral role ICT systems play in sustaining MINDS’ care and operational activities.

From core infrastructure and clinical management systems to communication tools, data backup, and security controls, each system contributes to the organisation’s overall operational continuity and resilience.

By clearly defining the associated RPO, RTO, supporting resources, and operational considerations, MINDS can effectively prioritise recovery efforts, mitigate risks, and ensure minimal disruption to both staff and client services.

Proper management of these ICT systems not only safeguards the organisation’s technological assets but also strengthens the delivery of high-quality care and operational efficiency across all service areas.

 

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	TOC
CBF-8 ICT Systems Supporting Care and Operations
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

 

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

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