[BCM] [MINDS] [E3] [BIA] [T2] [CBF] [2] Residential and Community Living Services

CBF-2 Residential and Community Living Services

Residential and Community Living Services are highly time-sensitive due to their direct impact on the safety, health, and well-being of persons with intellectual disabilities (PWIDs).

Unlike purely administrative functions, many activities under this Critical Business Function (CBF-2) have rapidly escalating consequences when disrupted, particularly those related to accommodation, care, health, and safety.

This chapter evaluates the impact over time for each Sub-Critical Business Function (Sub-CBF) under CBF-2, using a standardised 1 to 5 impact scoring scale, where 1 represents minimal impact and 5 represents catastrophic impact.

The analysis identifies the Recovery Time Objective (RTO), Maximum Tolerable Period of Disruption (MTPD), and Vulnerable Period, providing essential inputs for recovery prioritisation and continuity strategy design.

Table P3: Impact Over Time of Business Functions for CBF-2

Sub-CBF Code	Sub-CBF	Highest-Impact Area	4 Hr	8 Hr	1 Day	2 Day	3 Day	5 Day	7 Day	10 Day	14 Day	21 Day	30 Day	60 Day	RTO	MTPD	Vulnerable Period
2.1	Residential Admission & Intake	Client welfare, regulatory compliance	1	2	3	3	4	4	4	4	4	4	4	4	3 Days	5 Days	Periods of urgent placement or hospital discharge
2.2	Accommodation & Daily Care	Life, health, dignity of residents	3	4	5	5	5	5	5	5	5	5	5	5	4 Hours	1 Day	24/7, especially nights & weekends
2.3	Health & Allied Health Services	Medical safety, continuity of care	2	3	4	4	4	5	5	5	5	5	5	5	8 Hours	2 Days	Medication cycles, therapy schedules
2.4	Safety, Security & Emergency Preparedness	Resident life safety	3	4	5	5	5	5	5	5	5	5	5	5	Immediate	< 1 Day	Emergencies, severe weather, outbreaks
2.5	Staffing & Workforce Management	Care quality, burnout risk	2	3	4	4	4	5	5	5	5	5	5	5	1 Day	3 Days	Peak leave periods, outbreaks
2.6	Community Integration & Day Programmes	Client development, wellbeing	1	2	3	3	3	4	4	4	4	4	4	4	5 Days	14 Days	School terms, programme cycles
2.7	Family & Caregiver Engagement	Trust, emotional wellbeing	1	2	3	3	3	4	4	4	4	4	4	4	5 Days	14 Days	Admission, incidents, care transitions
2.8	Home-Based Support Continuity	Client independence, safety	2	3	4	4	4	5	5	5	5	5	5	5	1 Day	3 Days	High-dependency clients
2.9	Community Hub Partnership & Outreach	Social inclusion, reputation	1	1	2	2	3	3	3	3	3	3	3	3	7 Days	30 Days	Community events, joint programmes

Key Observations

Life-critical Sub-CBFs (2.2, 2.4) escalate to Impact Level 5 within 8–24 hours, justifying very short RTOs.
Health, staffing, and home-based support functions reach intolerable impact within 1–3 days, highlighting workforce and clinical resilience as priority areas.
Community and engagement functions have longer MTPDs, but prolonged disruption still causes reputational damage and client regression.

The Impact Over Time assessment for CBF-2 Residential and Community Living Services highlights a clear distinction between immediate-life-safety functions and supporting or developmental services.

Sub-CBFs related to Accommodation & Daily Care, Health & Allied Health Services, and Safety, Security & Emergency Preparedness reach maximum impact levels within hours, resulting in very short RTOs and MTPDs.

Conversely, functions such as Residential Admission & Intake, Community Integration & Day Programmes, and Community Hub Partnership & Outreach show slower impact escalation, allowing for longer recovery windows without breaching organisational tolerances.

This time-based impact analysis enables MINDS to prioritise recovery sequencing, allocate resources effectively, and design proportionate continuity strategies that protect life, meet regulatory obligations, and sustain stakeholder confidence during disruptions.

CBF-2 Residential and Community Living Services

This chapter identifies the key IT systems, applications, and supporting resources that enable the effective delivery of Client Care and Support Services at the Movement for the Intellectually Disabled of Singapore (MINDS).

As client-facing services form the core mission of MINDS, the availability, integrity, and timely recovery of these systems are essential to ensuring continuity of care, safeguarding client wellbeing, and maintaining regulatory and stakeholder confidence.

The analysis links each Sub-Critical Business Function (Sub-CBF) to its corresponding IT dependencies, Recovery Point Objective (RPO), System Recovery Time Objective (RTO), and critical supporting equipment or resources.

This mapping supports informed decision-making on IT resilience priorities, disaster recovery planning, and investment in appropriate technological and operational safeguards.

Banner [Table] [BCM] [E3] [BIA] [P4] Supporting IT Systems and Applications [BIAQ]

Table P4: Supporting IT Systems and Applications for CBF-2

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment / Resources	Remarks
2.1	Residential Admission & Intake	Resident Management System, Online Intake Forms, CRM	1 Day	4 Hours	Desktop/Laptop, Scanner, Internet access	Supports record-keeping, referrals, and placement decisions. Minimal disruption can delay intake processing.
2.2	Accommodation & Daily Care	Care Management System, Meal & Activity Scheduling Software	1 Hour	1 Hour	Tablets, RFID access controls, IoT sensors for monitoring	Critical for daily supervision, hygiene, meals, and activity tracking. System downtime directly affects residents’ basic needs.
2.3	Health & Allied Health Services	Electronic Medical Records (EMR), Therapy Scheduling System, Medication Management Software	30 Minutes	1 Hour	Medical devices, tablets, secure network access	Supports medication administration, health monitoring, and therapy scheduling. Rapid recovery essential to prevent health risks.
2.4	Safety, Security & Emergency Preparedness	CCTV Surveillance, Access Control System, Emergency Notification System	Real-time	30 Minutes	Security cameras, alarms, control panels	Critical for resident safety and emergency response. Any downtime may compromise security and crisis management.
2.5	Staffing & Workforce Management	Staff Rostering System, HRIS, Payroll Software	1 Day	4 Hours	Computers, mobile devices	Supports staffing allocation, leave management, and payroll. Disruption impacts service coverage.
2.6	Community Integration & Day Programmes	Programme Scheduling Tools, Communication Apps	2 Days	8 Hours	Laptops, projectors, activity materials	Non-critical activities; temporary downtime manageable but extended outages affect engagement programs.
2.7	Family & Caregiver Engagement	Messaging Platforms, Email, Resident Portal	1 Day	4 Hours	Computers, mobile devices, internet	Maintains communication with families. Downtime may reduce transparency and increase complaints.
2.8	Home-Based Support Continuity	Mobile Care Apps, GPS Tracking for Home Visits, Incident Reporting Tools	1 Hour	2 Hours	Tablets, mobile devices, vehicle tracking devices	Essential for monitoring and supporting vulnerable clients at home. Timely system recovery critical.
2.9	Community Hub Partnership & Outreach	Collaboration Tools, Volunteer Management System	2 Days	8 Hours	Computers, projectors, internet	Supports coordination with partners and volunteers. Downtime affects outreach activities but core residential services remain operational.

The identification of supporting IT systems and applications for CBF-2 highlights the direct dependency of residential and community living services on technology.

Functions involving resident care, health services, and safety monitoring require immediate system recovery and minimal data loss (low RPO), while engagement, communication, and outreach functions have comparatively longer tolerances.

This assessment allows MINDS to prioritise IT continuity measures, allocate resources for critical systems, and define recovery strategies to ensure that essential services remain operational during disruptions, protecting the safety, health, and well-being of residents and maintaining organisational resilience.

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	TOC

CBF-2 Residential and Community Living Services
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



	Please feel free to send us a note if you have any questions.

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T2] [CBF] [2] Residential and Community Living Services

Business Continuity Management Certified Planner-Specialist-Expert

CBF-2 Residential and Community Living Services

Table P3: Impact Over Time of Business Functions for CBF-2

CBF-2 Residential and Community Living Services

Table P4: Supporting IT Systems and Applications for CBF-2

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

More Information About Business Continuity Management Courses

Comments:

More Posts

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [T2] [CBF] [2] Residential and Community Living Services

Business Continuity Management Certified Planner-Specialist-Expert

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '965a6132-cb1f-44e1-bd30-df62141b907b', {"useNewLoader":"true","region":"na1"});

CBF-2 Residential and Community Living Services

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, 'b31bbcc9-edc2-4fc8-9cae-5c5797e36f84', {"useNewLoader":"true","region":"na1"});

Table P3: Impact Over Time of Business Functions for CBF-2

CBF-2 Residential and Community Living Services

Table P4: Supporting IT Systems and Applications for CBF-2

hbspt.cta._relativeUrls=true;hbspt.cta.load(3893111, '9bde2d75-0c8e-4d9e-a8ca-e8d1655a082c', {"useNewLoader":"true","region":"na1"});

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

More Information About Business Continuity Management Courses

Comments:

More Posts