[BCM] [MINDS] [E3] [BIA] [T1] [CBF] [2] Residential and Community Living Services

Sub-CBF Code

Sub-CBF

Description of Process / Activity

Examples (in MINDS context)

2.1

Residential Admission & Intake

Manages referral processing, eligibility assessment, placement decisions, and onboarding of residents into residential or community living programmes.

Admission activities may be deferred, but critical intake for high-risk or urgent cases must continue at a reduced capacity to ensure resident safety and compliance with regulatory requirements.

2.2

Accommodation & Daily Care

Provides safe housing, meals, hygiene support, mobility assistance, and supervision for residents on a daily basis.

Essential accommodation, meals, hygiene, and supervision must be sustained continuously, even at reduced service levels, to safeguard residents’ basic living needs.

2.3

Health & Allied Health Services

Coordinates medical care, medication administration, therapy services, and referrals to healthcare providers.

Life-sustaining medical support, medication administration, and urgent health interventions must be maintained without interruption; non-critical therapies may be temporarily scaled down.

2.4

Safety, Security & Emergency Preparedness

Ensures resident safety through access control, incident response, emergency evacuation, and crisis management.

Safety monitoring, emergency response, and incident management must operate at all times to prevent harm to residents, staff, and visitors.

2.5

Staffing & Workforce Management

Oversees staff deployment, rostering, relief staffing, and staff welfare to support residential and community services.

Minimum safe staffing levels must be maintained to ensure continuity of care, even if non-essential administrative functions are temporarily suspended.

2.6

Community Integration & Day Programmes

Facilitates social inclusion, skills development, and structured daytime activities within the community.

Core engagement activities may be reduced or modified, but basic psychosocial support and structured routines should continue where feasible.

2.7

Family & Caregiver Engagement

Maintains communication, coordination, and support for families and caregivers of residents.

Regular communication with families must be sustained, with priority given to updates related to resident safety, health, and service changes.

2.8

Home-Based Support Continuity

Provides support services for residents living at home, including care guidance, monitoring, and crisis support.

Essential support for high-dependency and vulnerable clients must continue, while non-urgent visits or activities may be deferred.

2.9

Community Hub Partnership & Outreach

Manages collaboration with community partners, volunteers, and external agencies to support residents’ inclusion and care continuity.

Key partnerships required for resident safety and care continuity must remain active; outreach activities may be scaled down during disruptions.

Sub-CBF Code

Sub-CBF

Impact Area

Financial Impact – Monetary Loss (Estimated)

Financial Impact – Calculation of Monetary Loss (State Formula for Calculations)

Impact on MBCO – Affect MBCO

Impact on MBCO – Impact

Remarks – Description

2.1

Residential Admission & Intake

Regulatory, Reputational, Service Delivery

Low to Medium

(Delayed admissions × average daily subsidy per resident)

Moderate

Delay in meeting minimum service commitments

Non-urgent admissions may be deferred, but prolonged delays may affect funding utilisation and stakeholder confidence.

2.2

Accommodation & Daily Care

Life, Safety, Service Delivery, Legal

High

(Number of residents × daily operating cost × downtime days)

Severe

Immediate breach of MBCO

Disruption directly affects residents’ basic needs such as shelter, meals, hygiene, and supervision.

2.3

Health & Allied Health Services

Life, Safety, Legal, Reputational

High

(Emergency medical costs + penalties + additional staffing costs)

Severe

Critical MBCO breach

Failure may lead to medical emergencies, injury, or loss of life, with serious legal and reputational consequences.

2.4

Safety, Security & Emergency Preparedness

Life, Safety, Legal, Reputational

High

(Incident response cost + liability claims + asset damage)

Severe

Immediate and unacceptable impact

Any lapse may result in injury, abuse, or uncontrolled emergencies within residential facilities.

2.5

Staffing & Workforce Management

Service Delivery, Legal, Financial

Medium to High

(Overtime + agency staff costs + productivity loss)

High

MBCO at risk

Inadequate staffing affects supervision, care quality, and compliance with mandated staff-to-resident ratios.

2.6

Community Integration & Day Programmes

Reputational, Psychosocial, Service Delivery

Low to Medium

(Programme cancellation cost + unused funding)

Low to Moderate

Manageable within MBCO

Activities can be scaled down, but prolonged disruption impacts residents’ mental well-being and inclusion goals.

2.7

Family & Caregiver Engagement

Reputational, Stakeholder Confidence

Low

(Additional communication resources + complaint handling costs)

Low

Minimal direct MBCO impact

Poor communication increases complaints and erodes trust, especially during incidents or disruptions.

2.8

Home-Based Support Continuity

Life, Safety, Service Delivery

Medium

(Emergency interventions + travel and manpower cost)

High

Significant MBCO impact

Vulnerable clients may deteriorate rapidly without timely support, increasing crisis interventions.

2.9

Community Hub Partnership & Outreach

Reputational, Operational, Service Dependency

Low to Medium

(Replacement service cost + coordination overheads)

Moderate

Indirect impact on MBCO

Loss of partner support affects service capacity and community-based care continuity.