[BCM] [MINDS] [E3] [BIA] [PS] Key Product and Services

[BCM] [MINDS] [E3] [BIA] [PS] Key Product and Services

[BCM] [MINDS] [E3] [BIA] [PS] Key Product and Services

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Introduction

More Information About Business Continuity Management Courses

Introduction

More Information About Business Continuity Management Courses

Introduction

More Information About Business Continuity Management Courses

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

Business Continuity Management Certified Planner-Specialist-Expert

Business Continuity Management Certified Planner-Specialist-Expert

MINDS

The Movement for the Intellectually Disabled of Singapore (MINDS) is a voluntary welfare organisation dedicated to enhancing the quality of life, independence, and social inclusion of persons with intellectual disabilities.

In line with ISO 22301: Business Continuity Management Systems, it is essential for MINDS to identify and prioritise its key products and services—defined as those outputs that must continue, or be recovered within an acceptable timeframe, during an incident, emergency, or disruptive event.

These key products and services represent the tangible and intangible outcomes delivered by MINDS to its clients, families, caregivers, funders, regulators, and the community. They directly support MINDS’ mission, statutory obligations, and stakeholder expectations.

The identification of these products and services enables the organisation to establish Minimum Business Continuity Objectives (MBCOs) and to design appropriate continuity strategies for sustaining critical service delivery under adverse conditions.

The table below outlines the key products and services associated with each Critical Business Function (CBF) of MINDS, in accordance with ISO 22301 and BCM good practice.

Table C3: Key Products and Services

CBF Code	Critical Business Function (CBF)	Key Services	Key Products
CBF-1	Client Care and Support Services	Continuity of individual care plans and daily support services	Ensures persons with intellectual disabilities continue to receive essential supervision, personal care, behavioural support, and daily living assistance to maintain safety, dignity, and wellbeing.
CBF-2	Residential and Community Living Services	Safe residential accommodation and community living support	Provides uninterrupted housing, meals, supervision, and basic care for residents in MINDS homes and supported living facilities during emergencies.
CBF-3	Special Education, Training, and Development Programmes	Continuation of essential education and skills-based programmes	Maintains access to special education, vocational training, and structured developmental activities, prioritising essential learning and engagement for clients.
CBF-4	Health, Safety, and Safeguarding Management	Health monitoring, safeguarding controls, and incident response	Ensures protection of clients and staff through infection control, medical coordination, safeguarding oversight, and emergency response mechanisms.
CBF-5	Family, Caregiver, and Stakeholder Engagement	Communication and coordination with families and stakeholders	Provides timely updates, reassurance, and coordination with families, caregivers, volunteers, donors, and partner agencies during disruptions.
CBF-6	Workforce Management and Staff Deployment	Availability and deployment of essential staff	Ensures sufficient trained staff are available, rostered, and redeployed to maintain critical care, supervision, and operational continuity.
CBF-7	Governance, Compliance, and Regulatory Reporting	Regulatory compliance and governance continuity	Maintains compliance with MSF and other regulatory requirements, including essential reporting, risk oversight, and governance decision-making during incidents.
CBF-8	ICT Systems Supporting Care and Operations	Availability of critical ICT systems and data	Ensures access to client records, case management systems, communication platforms, and essential IT infrastructure supporting care and operations.
CBF-9	Facilities, Transport, and Environmental Support	Safe and functional facilities and transport services	Maintains usable premises, utilities, hygiene standards, and transport for clients and staff, enabling continued service delivery.
CBF-10	Financial Management and Funding Administration	Continuity of payroll, funding, and essential financial transactions	Ensures staff are paid, vendors are supported, and funding obligations are met to sustain organisational viability during disruptions.

The identification of key products and services for MINDS provides a clear foundation for effective business continuity planning and incident response.

These products and services represent the minimum outcomes that must be delivered to protect clients, uphold regulatory obligations, and maintain organisational resilience during emergencies or disasters.

By mapping key products and services to each Critical Business Function, MINDS is better positioned to define realistic Minimum Business Continuity Objectives (MBCOs), prioritise resource allocation, and implement proportionate continuity strategies.

Ultimately, this structured approach strengthens MINDS’ ability to safeguard vulnerable beneficiaries, support staff, and sustain mission-critical operations under all conditions.

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



	Please feel free to send us a note if you have any questions.

Implementing Business Continuity Management for MINDS:

Ensuring Continuity of Care and Services

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