[BCM] [MINDS] [E3] [BIA] [DP] [CBF] [5] Family, Caregiver, and Stakeholder Engagement

CBF-5 Family, Caregiver, and Stakeholder Engagement

Family, caregiver, and stakeholder engagement is essential for the Movement for the Intellectually Disabled of Singapore (MINDS) to fulfil its mission of empowering persons with intellectual disabilities (PWIDs) and supporting their families throughout the lifespan.

Engaging caregivers, families, volunteers, donors, partners, and community stakeholders enhances service delivery, promotes resilience, builds trust, and ensures continuity of critical support during crises or disruptions.

Effective engagement allows MINDS to sustain collaborative relationships, disseminate vital information, and coordinate support services that minimise interruption to care and community networks.

This chapter breaks down CBF-5 into detailed Sub-Critical Business Functions (Sub-CBFs) that describe the operational activities underpinning stakeholder engagement and continuity planning at MINDS.

Table D1: Sub-Critical Business Functions & Processes for CBF-5

Sub-CBF Code	Sub-CBF	Description of Process / Activity	Examples (in MINDS context)
5.1	Caregiver Communication & Support Coordination	Ensure two-way communication channels with caregivers and families are maintained for updates, feedback, emotional support, and service planning.	Disseminating updates via newsletter and SMS to families; running caregiver support forums; providing helpline responses during disruptions.
5.2	Caregiver Training & Education	Design and deliver training workshops and resources to equip caregivers with skills, knowledge, and coping strategies for care continuity.	Conducting workshops on behaviour management, stress coping, future care planning, and navigating crisis care during pandemics.
5.3	MINDS Care Circle & Peer Network Facilitation	Operate caregiver community networks and peer-to-peer support systems to strengthen mutual assistance and reduce isolation.	Facilitating caregiver closed groups, Care Circle meetups, and sharing best practices or emotional support among families.
5.4	Family Future Care Planning	Support families in planning long-term care arrangements, legal frameworks, and financial strategies for PWIDs, especially for continuity in crises.	Assisting caregivers with future care planning, deputyship applications, and Trusteeship Scheme enrolment for long-term security.
5.5	Stakeholder Partnership & Community Engagement	Build and maintain relationships with donors, partners, volunteers, government agencies, and community organisations to support mission continuity.	Engagement through collaborative events, fundraising campaigns, advocacy coalitions, corporate partnerships, and volunteer programmes.
5.6	Satellite Hub & Community Service Interface	Maintain community access points where families and PWIDs can access services, assessments, referrals, and respite supports.	Operating MINDS Satellite Hubs as one-stop centres for diagnostics, social engagement, respite care, and caregiver networking activities.
5.7	Feedback & Quality Assurance Mechanism	Collect and analyse stakeholder and caregiver feedback to improve engagement activities and service delivery, including crisis responses.	Surveys and feedback forms following workshops or service interruptions; quality reviews to update engagement protocols.
5.8	Volunteer and Youth Engagement Integration	Sustain volunteer programmes and youth engagement (e.g., MINDS MYG) that contribute to stakeholder involvement and community support continuity.	Coordinating MYG activities to support social and recreational programmes for PWIDs and caregivers; ongoing volunteer briefing and retention efforts.

The Family, Caregiver, and Stakeholder Engagement function at MINDS is multifaceted and central to sustaining resilience both within the organisation and the broader disability support ecosystem.

By breaking down CBF-5 into detailed Sub-CBFs, MINDS can clarify key operational processes that ensure essential interpersonal support, knowledge transfer, collaborative partnerships, and community participation continue throughout disruptions.

These Sub-CBFs also provide a foundation for developing continuity plans, assigning responsibilities, and establishing contingency measures to safeguard both immediate and long-term engagement with caregivers and stakeholders.

Together, these initiatives strengthen MINDS’s ability to support PWIDs and families, promoting inclusion, shared capacity, and adaptive responses during crises.

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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [DP] [CBF] [5] Family, Caregiver, and Stakeholder Engagement

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CBF-5 Family, Caregiver, and Stakeholder Engagement

Table D1: Sub-Critical Business Functions & Processes for CBF-5

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

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