[BCM] [MINDS] [E3] [BIA] [DP] [CBF] [2] Residential and Community Living Services

CBF-2 Residential and Community Living Services

The Movement for the Intellectually Disabled of Singapore (MINDS) is a leading voluntary welfare organisation dedicated to enhancing the development, well-being and community participation of persons with intellectual disabilities (PWIDs) and their families across the lifespan.

MINDS’ service portfolio includes educational, vocational, residential, community-based and caregiver support services rooted in a person-centred philosophy.

A critical component of MINDS’ service delivery is Residential and Community Living Services (CBF-2), which provides safe accommodation, holistic care, rehabilitation and community integration support for PWIDs with varying levels of support needs.

This function is essential not only for quality care delivery but also for organisational resilience and continuity, particularly during disruptions.

Residential and community living services help ensure stability in clients’ daily living, health, safety and social engagement, and therefore must be maintained effectively under all circumstances.

The following table breaks down CBF-2 into Sub-Critical Business Functions (Sub-CBFs) — detailed processes that collectively support uninterrupted residential and community living services for clients of MINDS.

Table D1: Sub-Critical Business Functions & Processes for CBF-2

Sub-CBF Code	Sub-CBF	Description of Process / Activity	Examples (in MINDS context)
2.1	Residential Admission & Intake	Process of assessing, admitting and assigning clients to residential programmes based on needs, risk profiles and capacity planning.	- Intake assessments for new residents at MINDSville@Napiri. - Placement matching for Children’s Wing and adult hostel.
2.2	Accommodation & Daily Care	Providing safe room allocation, personal care routines, meal planning and environment maintenance for all residents.	- Daily personal care scheduling and assistance with hygiene and meals for adults with high support needs. - Living skills support in hostel settings for more independent residents.
2.3	Health & Allied Health Services	Delivery of primary health monitoring, therapeutic interventions and coordination with medical providers.	- Rehabilitation support via allied health professionals (e.g., occupational therapy). - Regular health check-ups and therapy sessions for residential clients.
2.4	Safety, Security & Emergency Preparedness	Risk management processes for resident safety, emergency protocols and incident response capabilities.	- Fire and evacuation drills tailored for residents’ cognitive needs. - Emergency medical response plans for residents with complex health needs.
2.5	Staffing & Workforce Management	Staffing plans, duty rosters, credentialing, training, and workload allocation to maintain continuity of service.	- Roster scheduling for care staff across MINDSville facilities. - Professional development for caregivers in behaviour support.
2.6	Community Integration & Day Programmes	Structured programmes to help residents engage in social, recreational and rehabilitative activities within the community.	- Weekly recreational and engagement programmes by MINDS Youth volunteers. - Day activity centre sessions for social engagement.
2.7	Family & Caregiver Engagement	Activities and processes to communicate with families, provide updates and involve caregivers in care planning.	- Regular case conferences with families. - Home visit coordination for shared care decisions.
2.8	Home-Based Support Continuity	Services for PWIDs who live with family, providing periodic support, respite and skills reinforcement at home.	- Scheduled home-based care visits. - Respite support for families to reduce caregiver fatigue.
2.9	Community Hub Partnership & Outreach	Coordination with community partners and hubs to expand resources and integration opportunities for residents.	- Collaboration with MINDS Community Hubs for events and support services.

Residential and community living services (CBF-2) are a cornerstone of MINDS’ mission to support persons with intellectual disability in achieving a meaningful and dignified life.

These services encompass not only physical accommodation but a comprehensive framework of care, therapy, safety, community engagement and family support.

Each sub-function outlined above plays a vital role in ensuring that disruptions — whether operational, environmental or health-related — do not compromise the well-being of residents or the organisation’s ability to fulfil its mission.

In the context of business continuity management, understanding and formally documenting these sub-critical business functions enables MINDS to prioritise resource allocation, risk mitigation and rapid recovery strategies, ensuring resilience in service delivery to its vulnerable client population.

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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services
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CBF-2 Residential and Community Living Services
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Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

[BCM] [MINDS] [E3] [BIA] [DP] [CBF] [2] Residential and Community Living Services

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CBF-2 Residential and Community Living Services

Table D1: Sub-Critical Business Functions & Processes for CBF-2

Implementing Business Continuity Management for MINDS: Ensuring Continuity of Care and Services

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