[BCM] [JH] [E1] [C10] Identifying Critical Business Functions

Chapter 10

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What are Jenari’s Home Critical Business Functions Concerning Business Continuity Management?

Introduction

This chapter serves as the analytical foundation for strengthening institutional resilience at Jenaris Home @ Pelangi Village.

\In the context of a residential welfare home, business continuity is not merely about maintaining administrative operations; it is a moral and legal imperative to ensure the safety of vulnerable residents.

By identifying Critical Business Functions (CBFs), the organisation moves beyond reactive crisis management to a proactive stance, ensuring that even under extreme duress—whether a pandemic, utility failure, or facility breach—the "heartbeat" of the home remains protected.

The primary objective of this chapter is to provide readers with a structured framework for prioritising organisational activities in accordance with the ISO 22301 standard.

You will learn to distinguish between "essential" and "non-essential" services during a crisis, understand the significance of time-bound recovery metrics such as Recovery Time Objective (RTO), and recognise how these priorities safeguard residents' health and dignity.

This clarity ensures that, during a disruption, resources are directed toward the functions that most directly affect life and safety.

Critical Business Functions at Jenaris Home

CBF Code	Critical Business Function (CBF)	Description & Scope	Criticality Level	Max Tolerable Period of Disruption (MTPD)	Recovery Time Objective (RTO)	Impact of Disruption (ISO 22301 Criteria)
1	Nursing & Medical Care	Provision of 24/7 nursing care, emergency medical response, and health monitoring for residents with chronic conditions.	Extreme	< 1 Hour	Immediate	Life/Safety: High risk of resident mortality or acute health deterioration.
2	Medication Management	Storage, reconciliation, and timely administration of prescription medications (psychotropic and physical health).	High	4 Hours	2 Hours	Health: Risk of relapse, withdrawal symptoms, or medical complications.
3	Dietary & Nutrition Services	Preparation and delivery of specialised meals, hydration, and therapeutic diets to residents.	High	6 Hours	4 Hours	Health/Regulatory: Dehydration and malnutrition; violation of MSF/MOH standards.
4	Security & Resident Monitoring	Perimeter control, CCTV monitoring, and ward supervision to prevent "wandering" or unauthorised leaves.	High	1 Hour	30 Mins	Safety: Risk of residents getting lost or injured; public safety concerns.
5	Infrastructure & Utilities	Maintenance of essential services (Electricity for medical equipment, Water, Sewage, Fire Protection).	High	2 Hours	1 Hour	Safety/Health: Facility becomes uninhabitable; failure of life-saving medical devices.
6	Incident Command & Crisis Comms	Internal leadership coordination and external communication with MOH, MSF, and next-of-kin.	Medium	4 Hours	2 Hours	Reputation/Regulatory: Misinformation, panic among families, and loss of institutional trust.
7	Hygiene & Infection Control	Management of waste, laundry services for bed-bound residents, and sanitation of living quarters.	Medium	12 Hours	8 Hours	Health: Risk of disease outbreaks (e.g., Scabies, COVID-19, or Gastric Flu).
8	Financial Administration	Processing of government grants, payroll for front-line staff, and procurement of emergency supplies.	Low/ Medium	72 Hours	48 Hours	Financial/Legal: Staff morale issues and supply chain failure for medical consumables.
9	Social Work & Rehabilitation	Psychosocial support, counselling sessions, and therapeutic activities for resident reintegration.	Low	1 Week	72 Hours	Social: Temporary setback in rehabilitation progress; not immediately life-threatening.

In summary, the identification of these nine functions provides Jenaris Home @ Pelangi Village with a clear roadmap for resource allocation during an emergency.

By categorising Nursing Care and Security as "Extreme" and "High" priority, respectively, the organisation acknowledges that its primary duty is the preservation of life and the prevention of harm.

Adhering to the RTOs and MTPDs outlined in this chapter ensures that recovery efforts are not just fast but focused on the right areas to prevent a disruption from cascading into a tragedy.

Ultimately, these critical business functions reflect Jenaris Home's commitment to maintaining its duty of care under all circumstances.

Resilience is not achieved by attempting to save every process at once, but by maintaining the discipline to protect the core services on which residents depend for survival.

With these functions clearly defined, the organisation can develop specific, actionable recovery strategies aligned with the high standards of ISO 22301, thereby ensuring a robust safety net for all stakeholders.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [B-3] course and the BCM-5000 Business Continuity Management Expert Implementer [B-5].