[BCM] [JH] [E1] [C1] Overview of BCM Implementation for Jenari Home

eBook 1: Chapter 1

Overview of Resources for BCM Implementation at the Jenaris Home @ Pelangi Village

Introduction

Jenaris Home @ Pelangi Village plays a vital role in Singapore’s social care ecosystem by providing a safe, structured, and nurturing environment for residents who require long-term welfare support.

As a residential care home operating within a highly regulated and resource-sensitive environment, Jenaris Home carries a fundamental responsibility: to ensure continuity of care, safety, and essential services at all times—even in the face of disruptions such as pandemics, manpower shortages, utility failures, cyber incidents, or wider community crises.

This eBook, Future-Proofing Holistic Care: Implementing BCM for Jenaris Home @ Pelangi Village, has been developed to support that responsibility through a structured and practical Business Continuity Management (BCM) approach.

Business Continuity Management is not merely a compliance exercise for welfare homes; it is a resilience-building discipline that safeguards residents’ well-being, protects staff, sustains critical operations, and upholds organisational trust.

For Jenaris Home @ Pelangi Village, BCM must be tailored to the realities of holistic care delivery—where clinical support, daily living assistance, psychosocial care, and facility operations are deeply interconnected.

This eBook, therefore, adopts a context-driven approach, aligning international BCM principles with the operational, human, and ethical considerations unique to a residential welfare home.

Purpose

This chapter introduces the foundational rationale for implementing Business Continuity Management (BCM) at Jenaris Home @ Pelangi Village and sets the context for the rest of the eBook.

As a residential welfare home providing holistic, continuous care, Jenaris Home operates in an environment where service disruptions can directly affect residents’ safety, well-being, and quality of life.

This chapter explains why BCM is essential—not only as a risk-management or regulatory response, but also as a structured capability that enables the organisation to anticipate disruptions, respond effectively, and sustain critical care services under adverse conditions.

The purpose of this chapter is to prepare readers with a clear understanding of what BCM seeks to achieve for Jenaris Home @ Pelangi Village and what they should expect to gain from the chapters that follow.

By reading this chapter, readers will learn how BCM aligns with the home’s care mission, operational realities, and stakeholder responsibilities.

It clarifies the eBook's objectives, outlines the logical flow from organisational understanding to BCM implementation, and establishes a common perspective for management, care leaders, and BCM team members before they engage with detailed planning methodologies and tools.

Structure of the eBook

This eBook is organised into two main sections, each serving a distinct but complementary purpose.

eBook 1: Understanding Your Organisation focuses on establishing a strong foundation for BCM by grounding it in the realities of Jenaris Home @ Pelangi Village.

This section introduces BCM concepts in a care-centric context and examines how the organisation operates day-to-day.

It guides readers in identifying BCM goals and objectives, the assumptions underpinning continuity planning, and in forming an effective BCM team.

It also explores the internal and external operating environment, assesses key risks and threats, and identifies the critical business functions that must be prioritised to ensure uninterrupted care and support for residents.

Specifically, this section covers:

• Introducing BCM for Jenaris Home @ Pelangi Village
• Understanding organisational operations and care delivery models
• Identifying BCM goals, objectives, and planning assumptions
• Developing BCM team composition and governance
• Analysing the operating environment
• Implementing a structured BCM planning methodology
• Assessing risks and threats
• Identifying critical business functions essential to resident care

eBook 2: Implementing Business Continuity Management for Jenaris Home @ Pelangi Village translates understanding into action.

This section presents a practical, step-by-step BCM planning methodology tailored to the home’s operational context.

The methodology is structured around seven interconnected phases: Project Management (PM), Risk Analysis and Review (RAR), Business Impact Analysis (BIA), Business Continuity Strategy (BCS), Plan Development (PD), Testing and Exercising (TE), and Program Management (PgM).

Together, these phases provide a systematic pathway for designing, implementing, validating, and sustaining an effective BCM programme that supports long-term organisational resilience.

In summary, this chapter frames Business Continuity Management as a critical enabler of resilience and continuity of care for Jenaris Home @ Pelangi Village.

 It highlights the importance of proactively managing disruptions in a residential care setting where dependencies on people, facilities, and external support are tightly interlinked.

By positioning BCM as an organisational commitment rather than a standalone plan, the chapter underscores the need for a structured, care-focused approach to continuity planning.

This chapter also serves as a roadmap for the reader, explaining how the eBook is organised and how each subsequent chapter contributes to building a comprehensive BCM programme.

It reinforces the expectation that readers will move from understanding the organisation and its risks to implementing, testing, and sustaining BCM capabilities.

Ultimately, the chapter ensures that readers begin with a shared understanding of the purpose, scope, and outcomes, enabling more effective learning and application throughout the rest of the book.

Future-Proofing Holistic Care: Implementing BCM for Jenaris Home @ Pelangi Village
eBook 1: Understanding Your Organisation: Jenaris Home @ Pelangi Villagee
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More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [B-3] course and the BCM-5000 Business Continuity Management Expert Implementer [B-5].

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