[BCM] [E4] [PD] [Plan] Template Part C

PART C:  Business Unit Recovery Procedures

Table of Contents

These activities will continue until normal business operations can resume. Primary and Alternate team members are to be assigned and listed below against their respective tasks.

Only Critical Business Functions are to be recovered/resumed after plan activation, whilst all business functions, including the non-critical ones, must be restored during return to normal operations.

Author's Note: For participants provided with eBook 3, refer to "Guidance Notes for Drafting BCM Procedures for Critical Business Function."

The items to be included in this list are those which must be taken during an evacuation. The items must be related to business needs and can be carried by hand from the office to the evacuation assembly point.

Each BUC must appoint at least two staff members to be responsible for the grab list.

The items to be included in this list are those which should be recovered from the primary location after re-entry to the site is permitted. If salvage is not possible, proceed to restore the item.

Retrieving items from the salvage list at the primary location is the responsibility of the Salvage and Restoration Team (SRT).

Call Procedures

Instructions

 These procedures are to be used as a guide when notifying staff of BCP activation and the action to be taken.

• No one person should call more than 6 names. By keeping each call under 3 minutes, 40 people can be contacted in under 30 minutes.
• Upon activation, the BUC is to contact his or her Head of BU and proceed to activate the other staff in the business unit call tr
• If the person called is available, relay the following information:

• Disaster status
• Action to be taken:

• Stand by until contacted with further instructions OR
• Report to (location) at (time) and bring Staff ID and Security
• Access Card
• Emphasise that the situation should not be publicised.

• If the person called is not available, leave a message for the person to return call. Call the next person assigned to notify this person. If leaving a message is not possible, call back every 5 minutes.

• If a person remains uncontactable for 20 minutes, report the list of uncontactable persons to your B

• The BUC will then complete and return the Status Report (Annexe 4A) to the Command Centre.

< Insert Business Unit Call Tree>

This is to be sent to the Business Continuity Manager at the Command Centre (Fax: +XX XXXX-XXXX). Please report on the following:

Evacuation from office premises (office hours activation)

The business unit call tree (non-office hours activation)

(Please list down the names of uncontactable staff)

Initial activation of business unit recovery procedures

Any other issues? Please state if you need assistance from the Command Centre

This is to be sent to the Business Continuity Manager at the Command Centre (Fax: +XX XXXX-XXXX). Please report on the following:

Any issues encountered during relocation to the off-site office?

Problems with facilities, equipment or materials in the offsite office (e.g. equipment shortfall or unserviceability)

Any other issues? Please state if you need assistance from the Command Centre.

This is to be sent to the Business Continuity Manager at the Command Centre (Fax: +XX XXXX-XXXX). Please report on the following:

Any issues encountered during ongoing operations at the off-site office?

Any problems with external liaison, e.g., with counterparties or vendors?

Any other issues? Please state if you need assistance from the Command Centre.

This is to be sent to the Business Continuity Manager at the Command Centre (Fax: +XX XXXX-XXXX). Please report on the following:

Any issues encountered when returning to the primary office?

Any issues with re-entering the backlogged and lost transactions?

Any other issues? Please state if you need assistance from the Command Centre.

• This is a recovery resources checklist of the facilities (e.g. desks, chairs, phone lines), equipment (e.g. PCs, laptops, copiers, fax machines), materials (e.g. manuals, stationery) and vital records (e.g. cheque book, forms, deal tickets) that need to be on hand to continue operations at the offsite office during a disaster.

• BUCs are to coordinate with the Organisation BCM Coordinator on business unit requirements and ensure that all items listed here are available at the off-site office. Changes to the business unit's requirements must be communicated to the Organisation BCM Coordinator during the annual plan review.
  
  
• If equipment is not present at the alternate site when required, don't hesitate to contact the Organisation BCM Coordinator.

This table is to record contacts of emergency services, staff (all staff in this business unit), internal parties (headquarters, IT, HR, Facilities, Admin supports, Organisation BCM Coordinator, etc.), customers, suppliers and contractors.