[OR] [RCBC] [E3] [CBS] [1] [MD] Map Dependency

CBS-1 Retail Deposit & Account Services

Introduction

[OR] [RCBC] [PH] [E3] [CBS] [1] [MD] Retail Deposit & Account Services

Mapping interconnections and interdependencies is a critical step in operational resilience, as it enables Rizal Commercial Banking Corporation (RCBC) to understand how its CBS-1 Deposit and Account Services are delivered end-to-end.

According to BCM Institute guidance on mapping interdependencies, organisations must identify how people, processes, technology, and third parties interact to support critical services.

This holistic view allows RCBC to pinpoint single points of failure, concentration risks, and cascading impacts across systems and functions.

In alignment with BSP Circular No. 1203 Series of 2024, RCBC is required to map dependencies comprehensively, including internal functions and external providers such as telecommunications, payment networks, and outsourced service providers.

The objective is to ensure that critical business services can remain within defined impact tolerances even when disruptions affect one or more dependencies.

This is the recommended operational resilience dependency map for CBS-1 Retail Deposit and Account Services at the Rizal Commercial Banking Corporation (RCBC).

This is a practitioner-style mapping based on the BCM Institute's dependency-mapping method, the requirements of BSP Circular No. 1203, and RCBC’s publicly visible retail banking delivery model.

Table P2: Map Dependency for CBS-1

Sub-CBS Code	Sub-CBS	Dependency Type	Dependency Detail (What/ Who is involved)	Connectivity (How it connects/ interacts with the CBS or other components)
1.1	Customer Onboarding and Account Application	People	Branch staff, relationship managers, and onboarding teams	Capture and input customer data into onboarding systems
		Technology	Customer onboarding platform, CRM system	Interfaces with core banking for account creation
		Third Party	eKYC vendors, document verification providers	Provides identity validation services
		Process	Account opening workflow	Initiates the lifecycle of deposit services
1.2	Customer Identification and Verification (KYC/CDD)	People	Compliance officers, AML analysts	Perform due diligence and approvals
		Technology	KYC systems, sanctions screening tools	Integrated with onboarding and core banking
		Third Party	External watchlist providers	Supplies AML/CFT screening data
		Process	KYC/CDD procedures	Ensures regulatory compliance before activation
1.3	Account Approval and Opening	People	Operations team, supervisors	Approve and activate accounts
		Technology	Core banking system	Creates and maintains account records
		Process	Approval workflow	Connects onboarding to active account lifecycle
1.4	Initial Funding and Deposit Booking	Technology	Core banking, payment gateway	Records deposit transactions
		Third Party	Payment networks, clearing houses	Facilitate fund transfers
		Process	Deposit validation and posting	Updates customer balances
1.5	Product Terms Setup and Account Parameter Maintenance	People	Product managers, operations staff	Configure account parameters
		Technology	Product configuration systems	Linked to core banking
		Process	Product setup procedures	Determines account behaviour
1.6	Deposit Transactions Processing	Technology	Core banking, payment systems	Processes transactions in real time
		Third Party	Payment networks, clearing systems	Supports interbank transactions
		People	Operations and branch staff	Handle manual or exception transactions
		Process	Transaction processing workflows	Ensures accuracy and settlement
1.7	Withdrawal and Funds Access Processing	Technology	ATM systems, core banking	Authorises withdrawals
		Third Party	ATM networks, card schemes	Enables cash access and card transactions
		People	Branch tellers	Facilitate over-the-counter withdrawals
		Process	Withdrawal authorization process	Validates and executes fund access
1.8	Account Servicing and Customer Maintenance	People	Customer service officers	Handle customer requests
		Technology	CRM, core banking	Updates customer/account records
		Process	Service request workflows	Maintains account accuracy
1.9	Interest, Fees, and Charges Processing	Technology	Core banking engine	Calculates and posts charges
		Process	Interest and fee computation rules	Applies financial terms
		People	Finance and product teams	Validate configurations
1.10	Statement, Passbook, and Balance Reporting	Technology	Reporting systems, core banking	Generates statements and balances
		Third Party	Print/mail vendors, digital notification providers	Distributes statements
		Process	Reporting cycles	Ensures timely delivery
1.11	Digital Account Access Enablement	Technology	Mobile banking, internet banking platforms	Provides customer access
		Third Party	Telecom providers, cloud services	Supports connectivity and hosting
		People	IT support teams	Maintain availability
		Process	Authentication and access management	Secures access
1.12	ATM and Card-Based Access Management	Technology	Card management systems, ATM switch	Enables card transactions
		Third Party	Card networks (e.g., Visa, Mastercard)	Processes transactions
		Process	Card issuance and lifecycle management	Controls card usage
1.13	Account Reconciliation and Exception Handling	People	Finance and reconciliation teams	Investigate discrepancies
		Technology	Reconciliation tools	Match transactions across systems
		Process	Exception handling workflows	Resolves mismatches
1.14	Dormancy, Holds, Restrictions, and Account Control Administration	People	Compliance and operations teams	Apply restrictions
		Technology	Core banking controls	Enforces account status
		Process	Regulatory compliance procedures	Ensures adherence to policies
1.15	Fraud Monitoring and Transaction Surveillance	Technology	Fraud detection systems, analytics tools	Monitor suspicious activity
		People	Fraud analysts	Investigate alerts
		Third Party	Fraud intelligence providers	Supply threat intelligence
		Process	Fraud response procedures	Mitigates risks
1.16	Complaints, Disputes, and Service Recovery	People	Customer service, dispute resolution teams	Handle complaints
		Technology	Case management systems	Track and resolve issues
		Third Party	Payment networks (for disputes/chargebacks)	Facilitate resolution
		Process	Complaint handling workflows	Ensures timely resolution

Regulatory Alignment and Practical Considerations

In accordance with BSP Circular No. 1203 Series of 2024, RCBC must ensure that dependency mapping:

Covers end-to-end service delivery, including upstream and downstream dependencies
Identifies critical third-party providers, such as telecom operators, payment networks, and cloud providers
Highlights concentration risks and single points of failure, particularly in digital banking and transaction processing
Supports scenario testing and impact tolerance validation, ensuring that disruptions to dependencies are properly assessed

For Example

A failure at telecom providers (affecting Sub-CBS 1.11 Digital Access) may cascade into disruptions to payments and withdrawals.
A disruption in card networks (Sub-CBS 1.12) could directly affect ATM withdrawals and point-of-sale transactions.
Core banking system outages would impact nearly all Sub-CBS processes, demonstrating a key concentration risk.

The dependency mapping of CBS-1 Deposit and Account Services provides RCBC with a comprehensive view of how its most critical service is supported across people, processes, technology, and third parties.

This structured understanding is essential for identifying vulnerabilities, managing risks, and ensuring service continuity during disruptions.

By aligning with BSP Circular No. 1203 Series of 2024, RCBC can use this mapping to strengthen its operational resilience framework—supporting impact tolerance setting, scenario testing, and continuous improvement.

Ultimately, this enables the Bank to deliver reliable and resilient deposit services, even in the face of severe but plausible disruptions.

eBook 3: Starting Your OR Implementation
CBS-1 Retail Deposit & Account Services
CBS-1 DP	CBS-1 MD	CBS-1 MPR	CBS-1 ITo	CBS-1 SuPS	CBS-1 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

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Implementing Operational Resilience at Rizal Commercial Banking Corporation: A Practical Guide

[OR] [RCBC] [E3] [CBS] [1] [MD] Map Dependency

Operational Resilience Certified Planner-Specialist-Expert

CBS-1 Retail Deposit & Account Services

Introduction

Table P2: Map Dependency for CBS-1

Regulatory Alignment and Practical Considerations

For Example

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Implementing Operational Resilience at Rizal Commercial Banking Corporation: A Practical Guide

[OR] [RCBC] [E3] [CBS] [1] [MD] Map Dependency

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Operational Resilience Certified Planner-Specialist-Expert

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Introduction

Table P2: Map Dependency for CBS-1

Regulatory Alignment and Practical Considerations

For Example

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More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

CBS-1 Retail Deposit & Account Services