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From Complexity to Clarity: Mapping Interconnections and Interdependencies for Operational Resilience
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[OR] [P2] [S2] [MII] [C22] Back Cover

Operational Resilience eBook Series Full Banner

Operational resilience requires organisations to ensure that Critical Business Services (CBS) can continue to operate within acceptable thresholds, even during severe disruptions.

Achieving this outcome is not possible without a clear understanding of how services are delivered and what they depend on.

This is why mapping interconnections and interdependencies is a cornerstone of any operational resilience framework.

In today’s environment, financial institutions operate across complex ecosystems involving digital platforms, outsourced services, and interconnected infrastructures.

Disruptions are no longer isolated events—they propagate across systems, functions, and third parties.

Without structured mapping, organisations risk making decisions based on incomplete or inaccurate assumptions.

This chapter explains why mapping is critical by examining regulatory expectations, the importance of risk visibility, and how mapping supports key resilience activities such as impact tolerance setting, scenario testing, and recovery planning.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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[P2] [S2] Chapter 22

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Back Cover

From Complexity to Clarity: Mapping Interconnections and Interdependencies for Operational Resilience

 

In today’s interconnected and rapidly evolving operating environment, understanding how your[OR] [P2] [S2] [MII] [C22] Back Cover organisation truly functions is no longer optional—it is essential.

 

From Complexity to Clarity provides a structured, practitioner-driven guide for Operational Resilience team leads and coordinators to map, analyse, and manage interconnections and interdependencies in alignment with the BCM Institute’s Operational Resilience Planning Methodology (Plan Phase – Stage 2).

 

Designed for professionals responsible for implementing operational resilience, this eBook translates complex concepts into clear, actionable steps, enabling organisations to move beyond fragmented views and achieve end-to-end visibility of Critical Business Services (CBS).

 

From defining scope and identifying data sources to mapping dependencies, validating outputs, and integrating with scenario testing and impact tolerance, this guide equips practitioners with the tools to build a robust, service-centric resilience capability.

 

This eBook is part of BCM Institute’s commitment to advancing operational resilience practices globally and is distributed to industry leaders, practitioners, and participants of its specialist programmes.

 

Inside this eBook, you will:

 

  • Gain a comprehensive understanding of interconnections and interdependencies and their role in operational resilience
  • Follow a step-by-step methodology (P2-S2) to map processes, resources, and dependencies across CBS
  • Learn how to identify single points of failure, critical dependencies, and concentration risks
  • Apply standard templates, tools, and techniques used by leading financial institutions
  • Integrate mapping outputs with impact tolerance, scenario testing, and business continuity planning
  • Address real-world challenges, including third-party dependencies, cloud environments, and data complexity
  • Explore a practical banking case study to translate theory into implementation
  • Establish governance, ownership, and continuous improvement practices for sustainable resilience

 

This eBook is also a gateway to advancing your professional capability through BCM Institute’s flagship certification programme:

 

  • OR-5000: Operational Resilience Expert Implementer
  • Designed for Operational Resilience leaders, BCM, and Risk Management professionals
  • Focuses on training-led implementation, combining practical application with expert guidance
  • Leads to a globally recognised certification upon successful completion of the qualifying examination
  • Enables you to confidently implement and manage an end-to-end operational resilience programme within your organisation

 

Take the next step in your operational resilience journey. Move beyond complexity—achieve clarity, capability, and certification with BCM Institute.

 

 

Operational Resilience eBook Series Thin Banner

C1 C2 C3 C4 C5 C6
[OR] [P2] [S2] [MII] [C1] Introduction to Interconnections and Interdependencies [OR] [P2] [S2] [MII] [C2] Why Mapping is Critical for Operational Resilience [OR] [P2] [S2] [MII] [C3] Core Components of Interconnections and Dependencies [OR] [P2] [S2] [MII] [C4] Step 1 – Define Scope of Mapping [OR] [P2] [S2] [MII] [C5] Step 2- Identify Data Sources [OR] [P2] [S2] [MII] [C6] Step 3 – Develop Mapping Framework
C7 C8 C9 C10 C11  C12
[OR] [P2] [S2] [MII] [C7] Step 4 – Map Processes and Resources [OR] [P2] [S2] [MII] [C8] Step 5 – Map Interconnections and Interdependencies [OR] [P2] [S2] [MII] [C9] Step 6 – Validate Mapping [OR] [P2] [S2] [MII] [C10] Step 7 – Analyse Mapping Outputs [OR] [P2] [S2] [MII] [C11] Mapping Tools and Techniques [OR] [P2] [S2] [MII] [C12] Standard Templates and Data Structures
C13 C14 C15 C16 C17  C18
[OR] [P2] [S2] [MII] [C13] Integration with Operational Resilience Framework [OR] [P2] [S2] [MII] [C14] Mapping Third-Party and Supply Chain Dependencies [OR] [P2] [S2] [MII] [C15] Mapping for Digital and Cloud Environments [OR] [P2] [S2] [MII] [C16] Common Challenges and Pitfalls [OR] [P2] [S2] [MII] [C17] Case Study – Banking Sector CBS Mapping [OR] [P2] [S2] [MII] [C18] Governance and Ownership of Mapping
C19 C20 C21 C22    
[OR] [P2] [S2] [MII] [C19] Using Mapping for Scenario Testing [OR] [P2] [S2] [MII] [C20] Maintaining and Updating Mapping [OR] [P2] [S2] [MII] [C21] Key Takeaways and Future Direction [OR] [P2] [S2] [MII] [C22] Back Cover    

 

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

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