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Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
OR BB FI MY Gen-4

[OR] [MLRE] [E3] [CBS] [1] [ST] Perform Scenario Testing

MLRE LogoScenario testing for CBS-1 Reinsurance Underwriting & Pricing enables Malaysian Life Reinsurance to test whether this critical business service can continue to operate within acceptable impact tolerances under severe but plausible disruptions.

In line with BNM’s expectations, scenario testing goes beyond traditional risk assessment by stress-testing end-to-end service delivery, focusing on operational vulnerabilities across people, processes, technology, data, third-party dependencies, and governance.

For underwriting and pricing, this is particularly critical as failures may result in mispriced risks, regulatory breaches, capital strain, or loss of cedant confidence.

This chapter applies scenario testing as a learning and design tool, not a compliance exercise. 

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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Introduction

[OR] [MLRE] [E3] [CBS] [1] [ST] Perform Scenario Testing

Scenario testing for CBS-1 Reinsurance Underwriting & Pricing enables Malaysian Life Reinsurance to test whether this critical business service can continue to operate within acceptable impact tolerances under severe but plausible disruptions. 

In line with BNM’s expectations, scenario testing goes beyond traditional risk assessment by stress-testing end-to-end service delivery, focusing on operational vulnerabilities across people, processes, technology, data, third-party dependencies, and governance. 

For underwriting and pricing, this is particularly critical as failures may result in mispriced risks, regulatory breaches, capital strain, or loss of cedant confidence.

This chapter applies scenario testing as a learning and design tool, not a compliance exercise. 

Each scenario theme is designed to test the resilience of a specific underwriting or pricing process, explicitly integrating Cyber and ICT risk considerations, as highlighted by BNM as a key cross-cutting vulnerability. 

The outcomes of these tests provide evidence-based insights that support proactive remediation, decision-making, and continuous improvement of MLRe’s operational resilience posture.

Banner [Table] [OR] [E3] Perform Scenario Testing

Table P6: Perform Scenario Testing for CBS-1 

Sub-CBS Code

Sub-CBS

Recommended Scenario Test Themes (incl. Cyber & ICT Integration)

Impact / Effect

Evidence of Proactive Risk Management Action

1.1

Risk Appetite & Strategy Setting

Board-level decision-making disruption due to loss of access to strategic risk dashboards following a cyber incident

Misalignment between underwriting strategy and capital/ risk appetite; delayed strategic responses

Pre-defined alternative decision packs; offline risk appetite statements; Board crisis-decision playbooks

1.2

Data Acquisition & Validation

Corruption or unavailability of cedant data due to a data-integrity cyber breach at the third-party data provider

Inaccurate risk assumptions; delayed underwriting timelines

Data validation controls; secondary data sources; third-party ICT resilience assessments

1.3

Risk Modelling & Pricing Analytics

Prolonged outage of actuarial modelling platforms due to cloud service failure or ransomware attack

Inability to generate pricing models; reliance on outdated assumptions

Model contingency methodologies; manual override pricing thresholds; ICT recovery testing results

1.4

Underwriting Submission Intake

Surge in submissions combined with workflow system failure from DDoS attack

Backlog of submissions; breach of service turnaround expectations

Manual intake procedures; prioritisation rules; cyber incident response integration with underwriting ops

1.5

Underwriting Risk Assessment

Loss of key underwriting specialists during a concurrent ICT outage and a scenario of people's unavailability

Inconsistent risk decisions; increased operational error

Cross-training of underwriters; documented risk assessment guidelines; role substitution planning

1.6

Pricing & Quotation Formulation

Pricing tool malfunction caused by unauthorised system changes or failed patching

Incorrect quotations issued; financial and reputational impact

Change-management controls; pricing validation checks; post-incident pricing review triggers

1.7

Regulatory & Compliance Review

Inability to access the regulatory rules repository due to an internal system compromise

Non-compliant underwriting decisions; regulatory exposure

Offline compliance checklists; regulatory escalation protocols; compliance scenario rehearsals

1.8

Decision Governance & Approval

Failure of the electronic approval workflow during the peak underwriting cycle

Delayed deal approvals; loss of business opportunities

Delegation of authority matrices; manual approval fallbacks; governance continuity procedures

1.9

Documentation & Contract Issuance

Document management system outage following malware infection

Delayed contract issuance; legal uncertainty with cedants

Pre-approved contract templates; secure document backups; alternative issuance channels

1.10

Portfolio Monitoring & Experience Analysis

Data analytics platform disruption is impacting loss experience monitoring

Late detection of adverse trends; capital and pricing risk

Periodic manual portfolio reviews, diversified analytics tools, and resilience testing of MI systems

1.11

Exception & Escalation Handling

Escalation channels are unavailable during a cyber-related communication outage

Delayed resolution of underwriting exceptions; governance breakdown

Multi-channel escalation paths; crisis communication tree; escalation drills

1.12

Reporting & Feedback Loop

Regulatory and management reporting is delayed due to ICT system recovery prioritisation conflicts

Reduced management oversight; delayed corrective actions

Reporting prioritisation framework; alternative reporting formats; post-incident lessons-learned reviews

 
 Banner [Summing] [OR] [E3] Perform Scenario Testing

Scenario testing for CBS-1 Reinsurance Underwriting & Pricing provides Malaysian Life Reinsurance with a practical mechanism to validate whether its most critical underwriting activities can withstand disruption while continuing to deliver fair, compliant, and financially sound outcomes. 

By testing severe yet plausible scenarios, including cyber- and ICT-led disruptions, MLRe gains visibility into operational vulnerabilities that may not surface from traditional risk assessments or control testing alone.

More importantly, the evidence generated through these scenario tests supports proactive risk management actions, aligning with BNM’s expectation that financial institutions demonstrate learning, adaptation, and investment in resilience capabilities. 

When embedded into regular governance, underwriting reviews, and technology planning, scenario testing becomes a strategic enabler—strengthening confidence among regulators, cedants, and internal stakeholders that MLRe can sustain its underwriting and pricing services even under stress.

 

Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance

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