---
title: "[OR] [MLRE] [E2] [C1] [P1 to P3] OR Planning Methodology"
description: "[OR] [MLRE] [E2] [P1 to P3] [C1] OR Planning Methodology"
image: https://blog.bcm-institute.org/hubfs/MLRE%20Graphic%20Folder/MLRE%20E2%20Morepost/%5BOR%5D%20%5BMLRE%5D%20%5BE2%5D%20%5BC1%5D%20OR%20Planning%20Methodology.jpg
---
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###### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
# \[OR\] \[MLRE\] \[E2\] \[C1\] \[P1 to P3\] OR Planning Methodology
[![\[OR\] \[MLRE\] \[Full Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30)[![x eBook Cover \[OR\] \[MLRE\] \[E2\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773)Malaysian Life Reinsurance Berhad operates at the core of Malaysia’s long-term financial stability ecosystem.
As a licensed reinsurer under the supervision of **Bank Negara Malaysia (BNM)**, its ability to **continue delivering critical reinsurance services during severe but plausible disruptions** is no longer viewed purely as a business continuity capability—it is a **regulatory, financial, and systemic expectation**.
The evolving threat landscape facing reinsurers today includes:
- Market volatility and concentration risks
- Technology and cyber disruptions are affecting underwriting, claims, and actuarial systems
- Third-party dependencies across cedants, brokers, data providers, and reinsurers
- Operational strain arising from pandemics, climate-related catastrophes, and geopolitical instability
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/83897131-f8ad-43cc-a700-821b8c4ccbfd)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/ebook-or/author/dr-goh-moh-heng) Feb 6, 2026
###### Operational Resilience Certified Planner-Specialist-Expert
##### [![x \[OR\] \[MLRE\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba)
### eBook 2: Chapter 1
##### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/83897131-f8ad-43cc-a700-821b8c4ccbfd)
### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
#### Introduction
[![x eBook Cover \[OR\] \[MLRE\] \[E2\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a)
As a licensed reinsurer under the supervision of **Bank Negara Malaysia (BNM)**, it can no longer view its ability to continue delivering critical reinsurance services during severe but plausible disruptions as purely a business continuity capability—it is a **regulatory, financial, and systemic expectation**.
The evolving threat landscape facing reinsurers today includes:
- Market volatility and concentration risks
- Technology and cyber disruptions are affecting underwriting, claims, and actuarial systems
- Third-party dependencies across cedants, brokers, data providers, and reinsurers
- Operational strain arising from pandemics, climate-related catastrophes, and geopolitical instability
In response, BNM’s **2025 Discussion Paper on Operational Resilience** reinforces a fundamental shift:
*Financial institutions must move beyond recovery-based thinking to ensure the continuity of critical business services within defined impact tolerances.*
This eBook helps Malaysian Life Reinsurance operationalise this expectation in a structured, defensible, and regulator-ready way.
#### **The Three-Phase Operational Resilience PlanningMethodology**
This guide adopts a **three-phase Operational Resilience Planning Methodology**—**Plan, Implement, and Sustain**—to ensure resilience is not treated as a one-off compliance exercise, but as an **embedded organisational capability**.
This methodology aligns conceptually with:
- BNM’s expectations on **critical business services**, **impact tolerance**, and **scenario testing**
- International supervisory approaches (e.g. UK PRA, Basel principles)
- Existing BCM, risk management, and governance frameworks are commonly used by Malaysian insurers and reinsurers
---
#### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/1fe47037-0739-4367-a3bd-31265a1358af)
#### **Phase 1: Plan – Establishing the Foundation for Resilience**
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/99882495-4654-4d10-8cd4-41a72d1ce090)The **Plan phase** builds clarity, alignment, and governance before execution begins. For Malaysian LifeReinsurance, this phase ensures that operational resilience is **anchored to enterprise risk management, Board oversight, and regulatory expectations**.
The five stages of the Plan phase are:
- **Assess Capability and Maturity**
Establishes a baseline understanding of current resilience capabilities across BCM, IT DR, third-party risk, crisis management, and operational risk.
***BNM alignment example:*** Demonstrates proportionality and self-awareness expected under the 2025 Discussion Paper.
- **Analyse Gap**
Identifies gaps between current practices and BNM’s expectations—particularly around service-based thinking versus asset-based recovery planning.
- **Develop Strategy and Roadmap**
Translates regulatory intent into a phased, achievable roadmap that considers organisational size, complexity, and systemic importance.
- **Confirm Risk Appetite**
Defines the level of disruption Malaysian Life Reinsurance is willing to tolerate for its critical services, consistent with Board-approved risk appetite statements.
***BNM alignment example:*** Supports impact tolerance calibration and Board accountability.
- **Develop and Embed Governance**
Establishes ownership, escalation, reporting, and assurance structures—ensuring senior management and Board oversight of operational resilience.
---
#### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/ef090ab9-1328-4dad-9a77-6b9f542b9ad4)
#### **Phase 2: Implement – Operationalising Resilience**
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/c208f922-5ed7-4afd-9d9f-6ec60522a396)The **Implement phase** converts strategy into tangible, testable outcomes. This phase shows how Malaysian Life Reinsurance makes resilience measurable**, repeatable, and evidence-based**.
The five stages of the Implement phase are:
- **Identify Critical Business Services**
Focuses on services delivered to cedants and the financial system (e.g. treaty underwriting, claims settlement, retrocession management).
***BNM alignment example:*** Shifts focus from internal functions to services whose disruption could cause intolerable harm.
- **Map Processes and Resources**
Identifies dependencies across people, processes, technology, facilities, data, and third parties.
***BNM alignment example:*** Meets supervisory expectations on end-to-end dependency mapping.
- **Set Impact Tolerance**
Defines maximum tolerable disruption levels (e.g. time, volume, data integrity) for each critical business service.
- **Conduct Scenario Testing**
Test severe but plausible scenarios such as cyber incidents, third-party failures, or pandemic-related absenteeism.
***BNM alignment example:*** Moves beyond checklist testing towards outcome-based resilience validation.
- **Improve Lesson Learnt**
Ensures test outcomes lead to concrete remediation actions, reinforcing continuous improvement.
---
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/cd40e631-43df-4dc6-85e8-3544d151d6d8)
#### **Phase 3: Sustain – Embedding Resilience into the Organisation**
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/a95777af-0036-479c-8f57-0f52ddb08108)The **Sustain phase** ensures that operational resilience becomes **part of how Malaysian Life Reinsurance operates**, not a standalone regulatory initiative.
The five stages of the Sustain phase are:
- **Introduce Cultural Change**
Reinforces ownership of resilience across underwriting, claims, actuarial, IT, and support functions.
- **Develop Communication Strategy**
Ensures consistent messaging to staff, senior management, the Board, and regulators.
- **Implement Training and Awareness**
Builds competence in operational resilience concepts, roles, and responsibilities.
- **Provide Self-Assessment**
Enables regular internal reviews against BNM expectations and internal standards.
- **Conduct an Independent Quality Review**
Ensures internal audit or independent review, supporting regulatory confidence and Board oversight.
#### **Purpose of This eBook**
This eBook serves three critical purposes for Malaysian Life Reinsurance:
- **Translate BNM’s operational resilience expectations into actionable steps**
- **Provide a structured methodology aligned to local regulatory realities**
- **Enable defensible decision-making supported by governance, evidence, and outcomes**
### [![x \[Banner\] \[Summing\] \[OR\] \[E2\] \[C1\] Overview of Operational Resilience Planning Methodology](https://no-cache.hubspot.com/cta/default/3893111/0c551e82-cf06-432c-8498-1d3c9bb2dece.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0c551e82-cf06-432c-8498-1d3c9bb2dece)
##### **From Regulatory Expectation to Organisational Capability**
Operational resilience is no longer defined by how quickly Malaysian Life Reinsurance can recover its systems; it is defined by whether critical reinsurance services continue to operate within tolerable limits during disruptions.
BNM’s 2025 Discussion Paper on Operational Resilience makes this clear:
- Boards are accountable for resilience outcomes
- Institutions must understand service-level vulnerabilities
- Testing must demonstrate real-world survivability
- Resilience must be continuously improved, not periodically reviewed
Through the **Plan–Implement–Sustain** methodology outlined in this guide, Malaysian Life Reinsurance can:
- Establish strong governance and strategic alignment
- Demonstrate compliance through evidence-based implementation
- Build confidence with regulators, cedants, and stakeholders
- Strengthen its role as a resilient participant in Malaysia’s financial system
Most importantly, this approach ensures that operational resilience becomes a **living capability**—embedded in culture, decision-making, and day-to-day operations—supporting not only regulatory compliance, but long-term organisational sustainability.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/3aefb2d2-3110-47c1-ad4f-d3e6e5381066)
Blogs marked \[x\] are under construction.
[![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c)
| **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | |
| --- | --- | --- | --- |
| **C1** | **C2 \[x\]** | **C8 \[x\]** | **C14 \[x\]** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | | [![\[OR\] \[GEN\] \[P2\] \[S1-S5\] \[C8\] Five Stages of the \_Implement\_ Phase](https://no-cache.hubspot.com/cta/default/3893111/7b251fae-e788-4b59-885f-7079d4845475.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7b251fae-e788-4b59-885f-7079d4845475) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[C14\] The Five Stages of the Sustain Phase](https://no-cache.hubspot.com/cta/default/3893111/931ae9fa-0925-4f30-ba78-fa9be7662fb7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/931ae9fa-0925-4f30-ba78-fa9be7662fb7) |
[![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c)
| | **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | **C1** | **eBook 1** | **eBook 2** | **eBook 3** | **C20 \[x\]** | **C21 \[x\]** |
| | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/b43ee9b7-e2e2-48fd-b537-253340168378) | [![x eBook Cover \[OR\] \[MLRE\] \[E2\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ed7d1196-f3a8-4102-a15e-9cc9d3c0d773) | [![x eBook Cover \[OR\] \[MLRE\] \[E3\] \[2D\]](https://no-cache.hubspot.com/cta/default/3893111/348b67fd-8cd8-4a0c-afc0-f436a721f1d6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/348b67fd-8cd8-4a0c-afc0-f436a721f1d6) | [![\[OR\] \[GEN\] \[E2\] \[C20\] Conclusion for eBook 2](https://no-cache.hubspot.com/cta/default/3893111/fb88d7a9-cd61-4414-add4-e284049ff375.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fb88d7a9-cd61-4414-add4-e284049ff375) | [![\[OR\] \[GEN\] \[E2\] \[C21\] \[Back Cover\] for eBook 2](https://no-cache.hubspot.com/cta/default/3893111/2e6b224b-6df5-4080-a611-383225744f4f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2e6b224b-6df5-4080-a611-383225744f4f) |
| | **"Plan" Phase of the Operational Resilience Planning Methodology** | | | | | |
| | **C2 \[x\]** | **C3 \[x\]** | **C4 \[x\]** | **C5 \[x\]** | **C6 \[x\]** | **C7 \[x\]** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2a29754-d200-4bab-9802-6081ca800251) | | [![\[OR\] \[GEN\] \[E2\] \[P1\] \[S1\] \[C3\] Assessing Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/3486f1a4-500e-42ee-a7e1-af2a6008f468.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3486f1a4-500e-42ee-a7e1-af2a6008f468) | [![\[OR\] \[GEN\] \[E2\] \[P1\] \[S2\] \[C4\] Analysing Gaps](https://no-cache.hubspot.com/cta/default/3893111/2c0fd2b3-bb2b-47b6-ad44-5e88c8422b37.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2c0fd2b3-bb2b-47b6-ad44-5e88c8422b37) | [![\[OR\] \[GEN\] \[E2\] \[P1\] \[S3\] \[C5\] Developing Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/afe40ca7-42c1-448f-9ce7-74955f58c946.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/afe40ca7-42c1-448f-9ce7-74955f58c946) | [![\[OR\] \[GEN\] \[E2\] \[P1\] \[S4\] \[C6\] Confirming Risk Appetite](https://no-cache.hubspot.com/cta/default/3893111/7228dd2d-4764-4aee-8fb5-899bd5b28874.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7228dd2d-4764-4aee-8fb5-899bd5b28874) | [![\[OR\] \[GEN\] \[E2\] \[P1\] \[S5\] \[C7\] Developing and Embedding Governance](https://no-cache.hubspot.com/cta/default/3893111/e06994e8-b682-4809-b8b8-a7a4f82d0ec7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e06994e8-b682-4809-b8b8-a7a4f82d0ec7) |
| | **"Implement" Phase of the Operational Resilience Planning Methodology** | | | | | |
| | **C8 \[x\]** | **C9 \[x\]** | **C10 \[x\]** | **C11 \[x\]** | **C12 \[x\]** | **C13 \[x\]** |
| | [![\[OR\] \[GEN\] \[P2\] \[S1-S5\] \[C8\] Five Stages of the \_Implement\_ Phase](https://no-cache.hubspot.com/cta/default/3893111/7b251fae-e788-4b59-885f-7079d4845475.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7b251fae-e788-4b59-885f-7079d4845475) | [![\[OR\] \[GEN\] \[E2\] \[P2\] \[S1\] \[C9\] Identifying Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/3ac7c230-3ce7-463a-813f-6907a49bdc35.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3ac7c230-3ce7-463a-813f-6907a49bdc35) | [![\[OR\] \[GEN\] \[E2\] \[P2\] \[S2\] \[C10\] Mapping of Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/e7a81126-d48f-4c84-a7b5-db4324ef1b4f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e7a81126-d48f-4c84-a7b5-db4324ef1b4f) | [![\[OR\] \[GEN\] \[E2\] \[P2\] \[S3\] \[C11\] Establishing Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/54b6c9d1-e897-4530-8eb4-8419de7503aa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/54b6c9d1-e897-4530-8eb4-8419de7503aa) | [![\[OR\] \[GEN\] \[E2\] \[P2\] \[S4\] \[C12\] Performing Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/fe5cc4a9-b109-417e-ba78-651a6dc4f658.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fe5cc4a9-b109-417e-ba78-651a6dc4f658) | [![\[OR\] \[GEN\] \[E2\] \[P2\] \[S5\] \[C13\] Improving Lessons Learned](https://no-cache.hubspot.com/cta/default/3893111/4e3235b4-3630-4359-89bb-8a3b3c098dc8.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4e3235b4-3630-4359-89bb-8a3b3c098dc8) |
| | **"Sustain" Phase of the Operational Resilience Planning Methodology** | | | | | |
| | **C14 \[x\]** | **C15 \[x\]** | **C16 \[x\]** | **C17 \[x\]** | **C18 \[x\]** | **C19 \[x\]** |
| | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[C14\] The Five Stages of the Sustain Phase](https://no-cache.hubspot.com/cta/default/3893111/931ae9fa-0925-4f30-ba78-fa9be7662fb7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/931ae9fa-0925-4f30-ba78-fa9be7662fb7) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[S1\] \[C15\] Introducing Cultural Change Management](https://no-cache.hubspot.com/cta/default/3893111/3909fd60-d099-4324-a1d2-2040171a7300.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3909fd60-d099-4324-a1d2-2040171a7300) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[S2\] \[C16\] Developing a Communication Strategy](https://no-cache.hubspot.com/cta/default/3893111/d3bcd703-2173-4eba-90c3-7d45da459f94.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d3bcd703-2173-4eba-90c3-7d45da459f94) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[S3\] C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/1e095f66-dca9-4a83-9850-e459cebddbfa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1e095f66-dca9-4a83-9850-e459cebddbfa) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[S4\] \[C18\] Providing Self-Assessment](https://no-cache.hubspot.com/cta/default/3893111/076a795c-4733-4fb0-b260-fcec767fb221.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/076a795c-4733-4fb0-b260-fcec767fb221) | [![\[OR\] \[GEN\] \[E2\] \[P3\] \[S5\] \[C19\] Conducting Independent Quality Reviews](https://no-cache.hubspot.com/cta/default/3893111/2cff3f12-e08e-43cf-8ca6-aaa6efe33631.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2cff3f12-e08e-43cf-8ca6-aaa6efe33631) |
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/13a448f1-f09c-42da-a57e-0988e41658c5)
For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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#### **Comments:**
---
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