[OR] [MBT] [E3] [CR] [P3] [MPR] Map Processes and Resources

Consolidated Report
Map Processes and Resources for CBF-1 to CBF-12

Introduction

This chapter forms a critical foundation in Metrobank’s Operational Resilience journey by systematically mapping the end-to-end processes and supporting resources that enable the delivery of its Critical Business Services (CBS-1 to CBS-12).

In an increasingly complex banking environment, service disruption rarely stems from a single failure; instead, it arises from interconnected breakdowns across people, processes, technology, third-party providers, and dependencies.

By presenting a structured view of how each CBS is delivered, this chapter equips readers with a clear understanding of how operational capabilities are assembled and where vulnerabilities may exist across Metrobank’s value chain.

The purpose of this chapter is to establish transparency and traceability between critical services and the underlying operational components that support them.

Readers are expected to learn how to identify key process flows, critical roles, enabling systems, external dependencies, and upstream and downstream linkages for each CBS.

This understanding is essential to support impact tolerance setting, scenario testing, and investment prioritisation. By the end of this chapter, stakeholders should be able to articulate not only what resources support a CBS but also how those resources interact to sustain service delivery under both normal and stressed conditions.

Table P3:-1 Map Processes and Resources for CBS-1 to CBS-12

Sub-CBS Code	Name of Sub-CBS	Processes	People	Technology (applications and infrastructure)	Third-party vendors	Upstream / Downstream Dependencies
1.1	Cash Deposit at Branches	Cash handling, account crediting, cashier operations	Branch tellers, branch managers, customer service reps	Cash deposit machines, banking software, and a branch network	None	Integration with central banking systems for account updating
1.2	Deposit via ATMs	ATM deposit transaction processing, verification	ATM technicians, network operations team	ATMs, backend deposit systems	ATM maintenance providers	ATM networks, central banking infrastructure
1.3	Online/Internet Banking Deposits	E-banking interface management, deposit verification	E-banking team, IT support	Online banking platform, secure transaction systems	Payment gateways, cybersecurity vendors	Core banking integration, payment processors
1.4	Cash Withdrawal at Branches	Withdrawal request processing, authentication	Branch tellers, security personnel	Cash withdrawal systems, authentication systems	None	Integration with account systems, cash handling logistics
1.5	ATM Withdrawals	ATM transaction & PIN authentication, cash disbursement	ATM network operations, customer service	ATMs, transaction processing systems	ATM suppliers, maintenance providers	ATM infrastructure, core banking systems
1.6	Online/Internet Banking Withdrawals	Online withdrawal request, authentication	E-banking team, IT support	Online banking, transaction processing	Payment gateway providers, cybersecurity vendors	Core banking, payment systems
1.7	Failed Deposits or Withdrawals	Error detection, transaction reversal, notification	Customer service, technical support	Transaction systems, CRM systems	None	Core banking error resolution
1.8	Fraud Detection and Prevention	Fraud monitoring, transaction analysis	Fraud team, IT security, service reps	Fraud systems, monitoring tools	Cybersecurity and fraud detection providers	Core banking and transaction systems
2.1	Transaction Initiation	Initiating payment requests	Frontline staff, customer service	Online & mobile banking platforms	PSPs (e.g., VISA, MasterCard)	Upstream: Customer accounts; Downstream: Validation
2.2	Transaction Validation	Validate transaction details	Validation team, compliance officers	Core banking, fraud systems	Validation system vendors	Upstream: Initiation; Downstream: Authorisation
2.3	Transaction Authorization	OTP / multi-factor authorization	Authorisation officers, risk team	Authentication systems	OTP & biometrics providers	Upstream: Validation; Downstream: Settlement
2.4	Transaction Settlement	Settle with counterparty banks	Settlement team, treasury ops	Real-time settlement, SWIFT, ACH	Clearing houses	Upstream: Authorisation; Downstream: Reconciliation
2.5	Reconciliation	Match and reconcile records	Accounting & operations team	Reconciliation software	Reporting tool vendors	Upstream: Settlement; Downstream: Dispute
2.6	Dispute Resolution	Resolve transaction issues	Customer service, legal, fraud dept	Dispute platform, CRM	Legal, fraud investigation vendors	Upstream: Reconciliation; Downstream: Compliance
2.7	Compliance and Reporting	Prepare compliance reports	Compliance officers, auditors	Compliance systems	Regulatory bodies, auditors	Upstream: Dispute; Downstream: Monitoring
2.8	System Maintenance and Monitoring	Systems upkeep & monitoring	IT ops, network admins	System monitoring tools	Cloud & IT support vendors	—
3.1	ATM Cash Withdrawal Services	ATM processing & verification	ATM cashiers, branch managers	ATM network, processing systems	ATM vendors (Diebold, NCR)	Upstream: CBS-1; Downstream: CBS-4
3.2	Branch Cash Withdrawal Services	Teller cash withdrawal processing	Bank tellers, branch managers	Core banking, cash systems	ATM & cash system suppliers	Upstream: CBS-1; Downstream: CBS-4
3.3	Cash Deposit Services	Deposit processing, reconciliation	Bank tellers, deposit officers	Cash recycler machines, transaction systems	Cash handling vendors	Upstream: CBS-1; Downstream: CBS-2
3.4	Cash Handling & Replenishment	Ordering & moving cash	Cash management staff, branch managers	Cash systems, logistics tools	Cash logistics firms (e.g., Loomis)	Within CBS-3
3.5	ATM Maintenance & Troubleshooting	ATM diagnostics & updates	ATM engineers, IT support	ATM monitoring & diagnostic software	ATM service providers	Linked within CBS-3
4.1	Corporate Account Setup & Onboarding	Corporate KYC, account setup	RMs, KYC analysts, IT access admins	Core banking, onboarding & eKYC platforms	External KYC verification	Upstream: Cust info; Downstream: e-banking
4.2	Receivables Management	Invoice processing & posting	Receivables ops, treasury support	Cash mgmt system, data warehouse	Payment processors	Upstream: ERP; Downstream: GL systems
4.3	Payables & Disbursement Integration	Bulk payments processing	Cash ops, payment analysts	ACH/RTGS gateways	Clearing houses, network providers	ERP upload; Downstream: Central bank
4.4	Electronic Banking & Treasury Support	E-banking & treasury ops	Digital banking engineers	e-Banking/treasury platforms, APIs	Platform & cybersecurity vendors	Identity systems; Downstream: Payments
4.5	Cash Concentration & Liquidity Mgmt	Sweep setup & balance tracking	Treasury liquidity desk	Liquidity engine & reporting systems	SWIFT providers	Transaction systems; Downstream: Treasury
4.6	Cheque Clearing & Settlement	Cheque processing & settlement	Clearing ops, branch ops	Cheque imaging & batch servers	National clearing system	Branch deposits; Downstream: Core banking
4.7	Corporate Deposits & Cash Vault Services	Deposit acceptance & vault handling	Vault custodians & coordinators	Vault inventory & secure intranet	Armored transport	Upstream: Branch cash; Down: Treasury
4.8	Collections Reconciliation & Reporting	Exception matching & reports	Reconciliation analysts, MIS	Reconciliation engine, BI tools	Data vendors	Transaction systems; Down: Reporting
4.9	Complaint, Exception & Dispute Mgmt	Case intake & resolution	Support, dispute analysts	CRM, case management systems	Complaint support providers	Transaction logs; Down: Compliance
4.10	Regulatory & Compliance Monitoring	Reporting, AML monitoring	Compliance & risk teams	AML & reporting systems	Reporting intermediaries	Transaction DBs; Down: Regulators
5.1	Retail Loan Origination & Assessment	Loan intake & credit scoring	Loan officers, analysts	LOS, CRM, scoring tools	Credit bureaus	CRM & banking systems
5.2	Corporate/Commercial Underwriting	Financial analysis & collateral eval	RMs, underwriters	Underwriting & risk tools	Appraisers, risk assessors	Corporate & loan systems
5.3	SME Financing & Credit	SME review & approval	SME loan officers	SME loan systems	SME data aggregators	CRM & financial systems
5.4	Credit Approval & Sanctioning	Credit review & sanctioning	Credit committee, underwriters	Approval workflow systems	Legal & audit firms	Banking & risk systems
5.5	Loan Documentation & Contract Execution	Contract drafting & execution	Legal team & loan officers	Document mgmt & e-signature	Legal firms, notaries	Loan systems
5.6	Collateral Mgmt & Security Registration	Collateral registration	Collateral officers, legal	Collateral & registry systems	Registry offices	Loan & legal systems
5.7	Loan Disbursement & Account Setup	Disbursement & account creation	Loan ops & treasury team	Loan servicing & disb systems	Payment processors	Account systems
5.8	Loan Servicing & Customer Support	Payment tracking & queries	Customer service agents	Servicing & CRM platforms	Call centres, gateways	Loan & payment systems
5.9	Credit Monitoring & Risk Review	Risk assessment & review	Risk managers & analysts	Risk & portfolio software	Analytics providers	Loan & finance systems
5.10	Collections & Delinquency Mgmt	Debt recovery & negotiations	Collections agents	Collections & reminder systems	Collection agencies, legal	Loan & payment systems
5.11	Regulatory Reporting & Compliance	Compliance filings & checks	Compliance & finance teams	Compliance & reporting tools	Regulatory bodies	Financial systems
5.12	Loan Portfolio Analytics & Strategy	Performance & forecasting	Portfolio managers	BI & analytics platforms	Data providers	Loan & analytics systems
6.1	Liquidity & Cash Management	Liquidity monitoring & forecasting	Treasury desk & risk/finance	TMS, core banking, SWIFT	Correspondent banks	Upstream: deposits & payments
6.2	Money Market Operations	Interbank lending/borrowing	Dealers, middle office	TMS, market data tools	Brokers, clearing banks	Up: liquidity desk
6.3	Foreign Exchange Trading & Settlement	FX dealing & settlement	FX traders & operations	FX platforms, risk systems	Correspondent banks	Market data; downstream settlement
6.4	Fixed Income & Securities Trading	Bond trading & booking	Dealers & compliance	Trading & settlement platforms	Exchanges, custodians	Market data; downstream settlement
6.5	Derivatives Trading & Risk Mgmt	Derivatives execution & risk	Derivatives desk & risk team	Derivatives systems & risk tools	CCPs & brokers	Market data; settlement
6.6	Treasury Ops & Back-Office Support	Settlement, reconciliation	Treasury ops & finance	Settlement & reconciliation tools	Custodians, clearing agents	Trading desks & finance
6.7	Collateral & Margin Management	Collateral valuation & posting	Collateral analysts & risk	Collateral & risk platforms	Custodians & CCPs	Derivatives & repo desks
6.8	Treasury Risk Monitoring & Compliance	Market risk surveillance	Risk control & compliance	Analytics & surveillance tools	Reporting vendors	Treasury systems
6.9	Investment Portfolio Management	Strategic investment planning	Investment & ALM teams	Portfolio & ALM tools	Custodians, research	Macro data & reporting
6.10	Market Data & Pricing Support	Market data aggregation & pricing	Market data analysts	Market data distribution tech	Data vendors	External market sources

Table P3:-2 Map Processes and Resources for CBS-1 to CBS-12

Sub-CBS Code	Name of Sub-CBS	Processes	People	Technology (applications and infrastructure)	Third-party vendors	Upstream / Downstream Dependencies
7.1	Online Banking Platform Management	Platform administration, system updates, user session management, backend integration with core banking systems	IT operations, platform engineers, system administrators	Online banking portal, middleware servers, load balancers, database servers	Core banking software provider, hosting/cloud service vendors	Upstream: Core banking systems; Downstream: Customer access channels
7.2	Mobile Banking Application Services	Mobile app deployment, maintenance, version control, security patching, UI/UX updates	Mobile app developers, cybersecurity team, and digital product managers	Mobile app framework (Android/iOS), APIs, push notification systems	App store partners (Apple, Google), API gateway providers	Upstream: Core banking APIs; Downstream: Customer transactions
7.3	Digital Account Access and Authentication	Login management, multi-factor authentication (MFA), password reset, and session monitoring	IT security team, access control administrators	Authentication server, identity management system, MFA solution	Identity verification providers, SMS gateway vendors	Upstream: User data management; Downstream: Digital channels (web/mobile)
7.4	Online Funds Transfer and Payment Processing	Processing of intrabank/interbank transfers, bill payments, and merchant settlements	Payment operations, treasury support, reconciliation officers	Payment gateway, interbank transfer system (PESONet, InstaPay), transaction monitoring tools	Payment processors, clearinghouse providers, BSP networks	Upstream: Core banking and payment authorization systems; Downstream: Beneficiary accounts
7.5	Digital Customer Onboarding and e-KYC	Customer identity verification, document upload, background checks, and account creation	Compliance team, digital onboarding specialists	e-KYC platform, document capture system, customer data storage	e-KYC and AML verification vendors, credit bureaus	Upstream: Customer data sources; Downstream: Account management systems
7.6	Digital Customer Support and Service Channels	Chatbot operations, live chat handling, and online query management	Contact centre agents, chatbot administrators, and customer service officers	CRM system, chatbot platform, knowledge base, ticketing tools	Chatbot service provider, contact centre outsourcers	Upstream: Customer information system; Downstream: Issue resolution workflows
7.7	Card-Not-Present (CNP) and e-Commerce Transaction Processing	Transaction authorisation, fraud checks, and chargeback handling	Payments team, fraud risk management, merchant relationship officers	Payment processing platform, fraud detection engine, tokenisation system	Card network providers (Visa, Mastercard), fraud analytics partners	Upstream: Card issuing system; Downstream: Merchant acquirers, settlement systems
7.8	ATM and Electronic Channel Management	ATM transaction processing, cash replenishment monitoring, and terminal management	Channel operations team, ATM engineers, cash logistics	ATM management software, switch systems, network communication tools	ATM vendors, cash logistics partners, network providers	Upstream: Core banking; Downstream: Customer withdrawals and deposits
7.9	Cybersecurity and Fraud Monitoring for Digital Channels	Threat detection, incident response, transaction anomaly analysis	Cybersecurity analysts, fraud investigation officers	SIEM tools, intrusion detection systems (IDS), and fraud analytics software	Cyber threat intelligence providers, managed security service providers	Upstream: Digital channel data; Downstream: Incident management and reporting
7.10	Digital Banking Data Management and Reporting	Data extraction, analytics, report generation, compliance reporting	Data analysts, compliance reporting team, and IT support	Data warehouse, analytics tools, and regulatory reporting systems	Data analytics service providers, reporting solution vendors	Upstream: Core and digital banking data sources; Downstream: BSP and internal reports
8.1	Client Onboarding and Profiling	Account opening, Client profiling, KYC (Know Your Customer) verification	Relationship Managers, Client Advisors	CRM systems, KYC verification tools, and Client data management systems	KYC/AML service providers	Upstream: Client inquiries, Downstream: Account management
8.2	Investment Advisory and Portfolio Management	Investment strategy formulation, Portfolio management, Risk assessment	Investment Advisors, Portfolio Managers	Portfolio management software, Risk assessment tools, Market data feeds	Asset managers, External investment analysts	Upstream: Market data, Downstream: Client portfolio adjustments
8.3	Trust Account Establishment and Administration	Trust setup, Documentation preparation, Trustee selection, Ongoing management	Trust Officers, Legal Advisors	Trust management software, Document storage systems, Compliance and legal review tools	Legal consultants, Trust custodians	Upstream: Legal and regulatory requirements, Downstream: Trust disbursements
8.4	Fund and Asset Management Operations	Asset allocation, Fund administration, Performance tracking	Fund Managers, Operations Team	Asset management platforms, Fund tracking systems, Reporting tools	Fund custodians, External auditors	Upstream: Market trends, Downstream: Client performance reports
8.5	Wealth and Estate Planning Services	Estate planning consultation, Wealth structuring, Tax optimisation	Estate Planners, Tax Advisors	Estate planning tools, Tax optimisation software, Client communication platforms	Estate lawyers, Tax advisors	Upstream: Client financial goals, Downstream: Trust account management
8.6	Regulatory and Fiduciary Compliance Management	Compliance monitoring, Fiduciary oversight, Regulatory reporting	Compliance Officers, Fiduciary Managers	Compliance tracking systems, Regulatory reporting platforms, Fiduciary oversight tools	Regulatory bodies, Legal consultants	Upstream: Regulatory changes, Downstream: Client reporting
8.7	Client Reporting and Relationship Management	Regular client reporting, Relationship review, Service updates	Relationship Managers, Client Service Team	Reporting platforms, CRM systems, and Communication tools	Report generation vendors, Data analytics services	Upstream: Client data, Downstream: Investment adjustments and account reviews
8.8	Custodial and Safekeeping Services	Asset safekeeping, Custody management, Transaction settlements	Custody Officers, Operations Team	Custody management systems, Settlement platforms, Digital vaults	Custody service providers, Custodial banks	Upstream: Client transactions, Downstream: Asset safekeeping operations
9.1	Credit Card Application and Onboarding	Customer application capture, KYC verification, credit scoring, approval workflow	Credit analysts, customer service reps, compliance officers	Credit Scoring System, Core Banking Platform, Customer Information File (CIF), Document Management System	Credit bureaus (e.g., TransUnion, CIBI), ID verification providers	Upstream: Customer channels (branch, online); Downstream: Card production system
9.2	Card Issuance and Fulfilment	Card production request, embossing, personalisation, dispatch and activation	Card operations team, logistics and fulfilment staff	Card Management System (CMS), Printing and Embossing Equipment, Secure Data Transfer System	Card manufacturer and personalisation vendors, courier services	Upstream: Approved customer data; Downstream: Card activation system
9.3	Transaction Authorisation and Processing	Real-time authorisation, clearing and settlement, chargeback handling	Payment operations team, IT support, fraud analysts	Transaction Switch, Payment Gateway, Visa/Mastercard Network Interface, Core Banking System	Visa, Mastercard, network payment processors	Upstream: POS/ATM network, merchants; Downstream: Settlement system, accounting
9.4	Merchant Acquiring and Onboarding	Merchant due diligence, onboarding, terminal deployment, training	Merchant acquisition team, sales support, compliance	Merchant Management System (MMS), CRM, Terminal Management System	Payment terminal suppliers, merchant KYC vendors	Upstream: Sales operations; Downstream: Transaction processing systems
9.5	Merchant Transaction and Settlement Services	Transaction capture, batch processing, reconciliation, settlement, and disbursement	Settlement officers, finance and treasury teams	Settlement Engine, General Ledger, Reconciliation Tool, Secure Payment Gateway	Payment networks, merchant payment partners	Upstream: Transaction authorisation; Downstream: Treasury and finance systems
9.6	Cardholder Servicing and Collections	Customer service inquiries, dispute resolution, billing, payment posting, and delinquency management	Customer service centre, collection agents, finance team	Customer Relationship Management (CRM), Billing System, Collections Platform, Telephony Infrastructure	Collection agencies, payment collection partners	Upstream: Card transaction data; Downstream: Credit reporting, accounting systems
9.7	Fraud Detection and Security Monitoring	Fraud pattern detection, alert investigation, transaction blocking, and incident escalation	Fraud monitoring officers, cybersecurity analysts	Fraud Detection System (FDS), Security Information and Event Management (SIEM), Data Analytics Platform	Cybersecurity solution providers, threat intelligence partners	Upstream: Transaction authorisation data; Downstream: Cardholder notification system
9.8	Compliance and Regulatory Management	Regulatory reporting, internal audit reviews, compliance tracking, AML/CFT monitoring	Compliance officers, risk managers, and legal counsel	Compliance Management System, AML Monitoring Tool, Regulatory Reporting Platform	RegTech vendors, legal advisors	Upstream: All sub-CBS processes; Downstream: Regulators (BSP, AMLC)
10.1	International Remittance Processing	Initiating remittance transfers; Currency conversion; Fund settlement	Remittance officers; Currency analysts; Operations staff	Core banking system; Remittance processing platform; Currency exchange system	Partner banks; International remittance providers	Core banking system; Customer onboarding system; Payment networks
10.2	Remittance Partner & Correspondent Bank Management	Partner onboarding; Contract management; Transaction monitoring	Vendor relationship managers; Compliance officers	Partner management system; Transaction monitoring system; Compliance systems	Correspondent banks; Payment network providers	Core banking system
10.3	FX Conversion & Rate Management	Rate calculation; Currency conversion execution; FX monitoring	FX dealers, Market analysts, Risk management team	FX trading system; Market data systems; Currency management system	FX liquidity providers; FX systems	Core banking system
10.4	OFW Remittance Facilitation	Processing OFW remittances; Disbursement; Compliance monitoring	Remittance staff; Customer service agents	OFW remittance system; Compliance system; Disbursement system	OFW partner agencies; Domestic remittance networks	Domestic payment networks
10.5	Cross-Border Compliance & Sanctions Screening	Sanctions monitoring; Transaction screening; Suspicious activity reporting	Compliance officers; Legal & regulatory team	Sanctions screening system; AML system; Monitoring tools	Regulatory authorities; Sanctions data providers	Correspondent banks
10.6	Customer Enrollment & KYC for Remittance Services	Identity verification; Risk profiling; Account setup	KYC/AML officers; Onboarding team	KYC system; Customer onboarding platform; Risk tools	KYC verification service providers	Core banking system; CRM
10.7	Dispute Resolution & Trace Requests	Dispute logging; Investigation; Resolution	Dispute resolution team; Customer service agents	Dispute management system; Trace systems; Service portal	Payment networks; External investigators	Core banking system; Transaction systems
10.8	FX Transaction Settlement & Reporting	FX settlement; Reconciliation; Regulatory reporting	Settlement officers; Reconciliation team	FX settlement system; Reporting platform	Auditors; Regulators	Core banking system; Payment networks
11.1	Regulatory Reporting Framework	Development of reporting frameworks	Compliance officers	Regulatory reporting software	Regulatory authorities; External auditors	Internal audit; Risk teams; Data management systems
11.2	Compliance Monitoring and Auditing	Continuous compliance monitoring	Compliance officers; Internal auditors	Audit management tools; Monitoring software	Audit firms; Compliance consultants	Business units; Transaction systems
11.3	Submission of Regulatory Reports	Compilation and submission of reports	Reporting specialists; Data analysts	Report generation tools; Regulatory portals	Regulatory bodies; Data providers	Financial systems; HR; Legal
11.4	Risk Assessment and Mitigation in Reporting	Risk identification; Mitigation planning	Risk managers; Compliance officers	Risk management software; Data visualisation tools	Legal consultants; Cybersecurity providers	IT; Operational risk teams
11.5	Reporting Systems and Technology	System maintenance; Technology upgrades	IT administrators; Database administrators	Reporting platforms; Cloud infrastructure	IT support vendors; Data centres	Data governance; Business units
12.1	Vendor Risk Management	Vendor due diligence; Risk assessment; Ongoing review	Third-party risk team; Procurement; ERM; Compliance	Vendor risk management system; GRC tools	Cyber risk assessors; Rating agencies	Business units; Regulatory requirements
12.2	Third-Party Contract Management	Contract drafting; SLA management; Renewal tracking	Legal; Procurement; Vendor managers	Contract lifecycle management system	External legal counsel	Vendor risk approval; Service monitoring
12.3	Outsourced Service Monitoring	SLA monitoring; Performance reporting; Issue management	Vendor managers; Operations teams	Performance dashboards; Service management tools	Outsourced service providers	Incident management; Customer services
12.4	Service Continuity Planning	BCP review; DR testing; Exit planning	BCM team, Vendor managers, IT DR teams	BCM systems; DR testing tools	Recovery site providers; Cloud providers	Crisis management; Recovery execution
12.5	Compliance & Regulatory Assurance	Regulatory checks; Audit coordination; Remediation	Compliance; Internal audit; Risk management	GRC systems; Audit tools	External auditors; Advisors	Board reporting; Regulatory submissions
12.6	Incident Management & Response	Detection; Escalation; Post-incident review	Incident response, IT, and Cybersecurity teams	Incident management systems; SIEM tools	IT service providers; Cyber vendors	Customer impact management; Regulatory notification

Mapping processes and resources across CBS-1 to CBS-12 enables Metrobank to move beyond traditional silo-based resilience planning toward a service-centric and dependency-aware operational resilience model.

This chapter provides the factual baseline required to identify single points of failure, concentration risks, and systemic interdependencies that could threaten the continuity of critical services.

The consolidated mappings serve as a practical reference for business, technology, risk, and third-party management teams, ensuring a shared and consistent understanding of how services are delivered.

With this foundation in place, Metrobank is well positioned to progress into subsequent stages of operational resilience planning, including impact tolerance validation, severe but plausible scenario testing, and remediation planning.

The insights derived from this chapter should be actively used to inform decision-making, strengthen control design, and enhance coordination across functions.

Ultimately, this structured mapping exercise supports Metrobank’s ability to withstand disruption, protect customers, and meet regulatory expectations with confidence.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
Consolidated Report
P1 DP	P2 MD	P3 MPR	P4 ITo	P5 SuPS	P6 ST

Map Processes and Resources for Critical Business Services for Metrobank [CBS 1 - CBS 12]
CBS 1	CBS 2	CBS 3	CBS 4	CBS 5	CBS 6

CBS 7	CBS 8	CBS 9	CBS 10	CBS 11	CBS 12

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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CR] [P3] [MPR] Map Processes and Resources

Operational Resilience Certified Planner-Specialist-Expert

Consolidated Report
Map Processes and Resources for CBF-1 to CBF-12

Introduction

Table P3:-1 Map Processes and Resources for CBS-1 to CBS-12

Table P3:-2 Map Processes and Resources for CBS-1 to CBS-12

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CR] [P3] [MPR] Map Processes and Resources

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Operational Resilience Certified Planner-Specialist-Expert

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Introduction

Table P3:-1 Map Processes and Resources for CBS-1 to CBS-12

Table P3:-2 Map Processes and Resources for CBS-1 to CBS-12

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Comments:

Consolidated Report
Map Processes and Resources for CBF-1 to CBF-12