[OR] [MBT] [E3] [CBS] [8] [MD] Map Dependency

CBS-8 Wealth Management and Trust Banking

In the context of operational resilience, mapping dependencies provides a comprehensive understanding of how Metrobank’s Wealth Management and Trust Banking Services rely on interconnected internal and external components.

The goal is to identify dependencies across people, processes, technologies, and third parties, as well as how these dependencies interact to sustain the delivery of critical business services (CBS).

This mapping enables the bank to proactively anticipate disruptions, manage single points of failure, and enhance continuity strategies in alignment with regulatory expectations, such as those issued by the Bangko Sentral ng Pilipinas (BSP) and global operational resilience frameworks.

The Wealth Management and Trust Banking business function is pivotal for Metrobank’s high-net-worth clients, institutional investors, and fiduciary relationships. It encompasses investment advisory, portfolio and fund management, trust administration, and custodial services—all of which depend on tightly connected systems, expert personnel, and external market infrastructures.

Table P2: Map Dependency for CBS-8

Sub-CBS Code	Sub-CBS	Dependency Type	Dependency Detail (What/Who is Involved)	Connectivity (How it Connects/Interacts)
8.1	Client Onboarding and Profiling	People	Relationship Managers, Compliance Officers, KYC Analysts	Coordinate with clients and compliance teams to collect and verify client information.
		Process	Customer Due Diligence (CDD), Anti-Money Laundering (AML) screening	Interfaces with Compliance Systems and Central Client Database.
		Technology	Client Relationship Management (CRM) System, eKYC Tools	Integrates with digital onboarding platforms and secure client data storage.
		Third Party	Credit Bureau, Identity Verification Vendors	Provides verification data through secure API connections.
8.2	Investment Advisory and Portfolio Management	People	Portfolio Managers, Investment Advisors, Research Analysts	Collaborate through portfolio review meetings and client consultations.
		Process	Risk Assessment, Investment Suitability Evaluation	Linked to Investment Governance Framework and Risk Oversight Committee.
		Technology	Portfolio Management Systems (PMS), Market Data Feeds	Connected to Bloomberg, Reuters, and in-house analytics platforms.
		Third Party	Fund Managers, Custodians, Investment Research Providers	Data and transaction execution through third-party investment channels.
8.3	Trust Account Establishment and Administration	People	Trust Officers, Legal Counsels, Account Administrators	Work collaboratively to draft trust deeds and monitor compliance.
		Process	Account Setup, Documentation Verification	Interfaces with Document Management and Approval Systems.
		Technology	Trust Account Management System, Electronic Document Repository	Synchronises with Client Information and Accounting Systems.
		Third Party	Legal Advisors, Auditors	External validation for legal and compliance purposes.
8.4	Fund and Asset Management Operations	People	Fund Managers, Operations Analysts	Execute trades, reconcile positions, and report fund performance.
		Process	Trade Execution, NAV Calculation, Reconciliation	Interacts with Core Banking and Accounting Platforms.
		Technology	Fund Accounting System, Trading Platform	Integrated with Market Exchanges and Settlement Systems.
		Third Party	Brokers, Custodian Banks, Market Exchanges	Facilitate execution, settlement, and asset safekeeping.
8.5	Wealth and Estate Planning Services	People	Wealth Planners, Tax Advisors, Legal Experts	Conduct financial and succession planning sessions with clients.
		Process	Estate Structuring, Tax Optimisation Review	Linked to Legal and Compliance Validation Workflows.
		Technology	Financial Planning Software, Document Storage System	Connects to Client Databases and Risk Assessment Tools.
		Third Party	External Tax Consultants, Law Firms	Provide specialised estate planning and legal advice.
8.6	Regulatory and Fiduciary Compliance Management	People	Compliance Officers, Risk Managers, Internal Auditors	Oversee adherence to BSP, AMLC, and SEC requirements.
		Process	Monitoring, Reporting, Internal Audit	Integrated with Regulatory Reporting and Risk Management Systems.
		Technology	Compliance Management System, AML Monitoring Software	Connected to client and transaction databases for real-time surveillance.
		Third Party	Regulatory Authorities, Audit Firms	Periodic reviews and submission of compliance reports.
8.7	Client Reporting and Relationship Management	People	Relationship Managers, Client Service Representatives	Provide regular performance reports and address client inquiries.
		Process	Report Generation, Client Feedback Loop	Linked to CRM and Portfolio Management Systems.
		Technology	Client Reporting Dashboard, Secure Communication Platform	Synchronises data from PMS and accounting systems.
		Third Party	Printing and Mailing Vendors, Data Hosting Providers	Support the distribution of reports and secure digital access.
8.8	Custodial and Safekeeping Services	People	Custodian Officers, Operations Staff	Manage securities settlement and asset recordkeeping.
		Process	Securities Custody, Settlement, Asset Verification	Linked to Core Banking and Settlement Systems.
		Technology	Custody Management System, SWIFT Messaging	Interfaces with domestic and international depositories.
		Third Party	Securities Depositories, Sub-Custodians	Provide safekeeping and transaction confirmation services.

Banner [Summing] [OR] [E3] Map Dependency

Mapping dependencies for CBS-8 Wealth Management and Trust Banking enables Metrobank to visualise the full spectrum of internal and external interconnections that underpin its ability to deliver trusted financial services to clients.

This exercise highlights the critical reliance on skilled personnel, specialised systems, regulated processes, and third-party infrastructures such as custodians, market data providers, and regulators.

Understanding these dependencies enhances the bank’s capacity to evaluate operational resilience, identify single points of failure, and design targeted testing and continuity strategies.

Ultimately, effective dependency mapping ensures that Metrobank’s wealth management services remain robust, compliant, and client-centric, even under disruptive conditions—reinforcing the institution’s reputation for stability and fiduciary excellence.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
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CBS-8 Wealth Management and Trust Banking
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [8] [MD] Map Dependency

Operational Resilience Certified Planner-Specialist-Expert

CBS-8 Wealth Management and Trust Banking

Table P2: Map Dependency for CBS-8

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [8] [MD] Map Dependency

Operational Resilience Certified Planner-Specialist-Expert

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Table P2: Map Dependency for CBS-8

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

CBS-8 Wealth Management and Trust Banking