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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
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[OR] [MBT] [E3] [CBS] [5] [MD] Map Dependency

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Mapping the dependencies for Metrobank’s CBS-5 Loan and Credit Services is crucial for understanding the interconnected components that contribute to its operational resilience.

Each sub-CBS, from retail loan origination to loan portfolio analytics, relies on a variety of internal and external resources, including people, processes, technologies, and third-party vendors.

By identifying these dependencies and their interactions, Metrobank can ensure that critical services are supported, risk is mitigated, and business continuity is maintained in the event of disruptions.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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New call-to-actionCBS-5 Loan and Credit Services

[OR] [MBT] [E3] [CBS] [5] [MD] Map Dependency

Mapping the dependencies for Metrobank’s CBS-5 Loan and Credit Services is crucial for understanding the interconnected components that contribute to its operational resilience.

Each sub-CBS, from retail loan origination to loan portfolio analytics, relies on a variety of internal and external resources, including people, processes, technologies, and third-party vendors.

By identifying these dependencies and their interactions, Metrobank can ensure that critical services are supported, risk is mitigated, and business continuity is maintained in the event of disruptions.

This is the detailed dependency mapping table for CBS-5 Loan and Credit Services:

Banner [Table] [OR] [E3] Map Dependency

Table P2: Map Dependency for CBS-5

Sub-CBS Code

Sub-CBS

Dependency Type

Dependency Detail

Connectivity

5.1

Retail Loan Origination and Assessment

People

Loan officers, credit analysts

Direct interaction with customer data, assessment tools, and credit history

5.2

Corporate and Commercial Credit Underwriting

People

Underwriters, risk managers

Interaction with corporate financial data and risk assessment models

5.3

SME Financing and Credit Processing

Technology

Loan processing software, financial databases

Automated loan processing and decisioning systems

5.4

Credit Approval and Sanctioning

People, Process

Credit approvers, approval workflow system

Integration with loan origination systems and credit risk models

5.5

Loan Documentation and Contract Execution

People, Process

Legal team, document management system

Interaction with contract templates and regulatory compliance systems

5.6

Collateral Management and Security Registration

Technology, Third Party

Collateral management systems, legal registries

Integration with external legal and collateral security registration systems

5.7

Loan Disbursement and Account Setup

Process, Technology

Disbursement systems, account setup software

Interaction with banking systems for fund transfer and account creation

5.8

Loan Servicing and Customer Support

People, Technology

Customer service teams, CRM software

Integration with customer data management systems and loan servicing platforms

5.9

Credit Monitoring and Risk Review

People, Technology

Risk analysts, monitoring systems

Regular updates to credit risk models and loan performance indicators

5.10

Collections and Delinquency Management

People, Technology

Collection agents, CRM systems, automated reminders

Interaction with customer accounts, collections software, and payment systems

5.11

Regulatory Reporting and Compliance

People, Third Party

Compliance officers, external regulatory bodies

Data sharing with regulators and automated reporting systems

5.12

Loan Portfolio Analytics and Strategy

Technology

Analytics platforms, data warehouses

Integration with performance tracking and strategic decision-making tools

 
 
 Banner [Summing] [OR] [E3] Map Dependency

In conclusion, the dependency mapping of CBS-5 Loan and Credit Services reveals the intricate web of connections that sustain the bank’s lending operations. 

By identifying the key dependencies—whether related to technology, people, or external partners—Metrobank can proactively address potential vulnerabilities and ensure that critical services remain resilient. 

This comprehensive understanding of interdependencies enhances operational risk management and supports the bank’s overall commitment to regulatory compliance and business continuity.

 

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

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CBS-5 Loan and Credit Services
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