[OR] [MBT] [E3] [CBS] [3] [MPR] Map Processes and Resources

CBS-3 ATM and Branch Cash Services

The "Map Processes and Resources" for the critical business service CBS-3, covering ATM and Branch Cash Services at Metrobank, plays a crucial role in ensuring the operational resilience of the bank’s cash handling operations.

Operational resilience is crucial to ensure that critical services can continue to operate even during disruptions or adverse events.

The mapping process involves identifying and aligning the people, technology, processes, and third-party vendors that support each sub-critical business service (Sub-CBS), allowing Metrobank to recover from disruptions and meet the required impact tolerances efficiently.

The mapping exercise follows regulatory guidelines and ensures compliance with industry standards for operational resilience, particularly in the areas of service continuity and recovery planning.

This chapter provides an in-depth map of resources for each of Metrobank's CBS-3 services, from ATM Cash Withdrawal Services to ATM Maintenance and Troubleshooting, ensuring that all critical aspects of ATM and Branch Cash Services are effectively accounted for.

Table P3: Map Processes and Resources for CBS-3

The comprehensive mapping of processes and resources for CBS-3 ATM and Branch Cash Services ensures that Metrobank can maintain a high level of operational resilience, minimising disruption risks and ensuring service continuity for its customers.

The alignment of key processes, people, technology, and third-party vendors is crucial for a rapid recovery and continued service delivery in the face of unforeseen disruptions or challenges.

By identifying upstream and downstream dependencies, Metrobank is also positioned to understand the interconnectivity of critical services, enabling better preparedness in handling disruptions across multiple service areas.

This mapping effort provides a strong foundation for operational resilience planning, helping the bank meet regulatory requirements and enhance overall risk management strategies.

As Metrobank moves forward with ensuring compliance with operational resilience regulations, this detailed mapping of CBS-3 ATM and Branch Cash Services plays a key role in maintaining the reliability and availability of essential services that their customers rely on.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
CBS-3 ATM and Branch Cash Services
CBS-3 DP	CBS-3 MD	CBS-3 MPR	CBS-3 ITo	CBS-3 SuPS	CBS-3 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

 

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