---
title: [OR] [MBT] [E3] [CBS] [3] [ITo] Establish Impact Tolerances
description: [OR] [MBT] [E3] [CBS] [3] [ITo] Establish Impact Tolerances
image: https://blog.bcm-institute.org/hubfs/Metrobank%20PH%20Graphic%20Folder/Metrobank%20E3%20Morepost/Metrobank%20CBS%203/%5BOR%5D%20%5BMBT%5D%20%5BE3%5D%20%5BCBS%5D%20%5B3%5D%20%5BITo%5D%20Establish%20Impact%20Tolerances.jpg
---
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###### Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
# \[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[ITo\] Establish Impact Tolerances
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/87e7f49d-dbef-4f23-931f-4a1f511f70bf)
In the context of Metrobank’s operational resilience strategy, setting appropriate impact tolerances for critical business services is essential for ensuring continuity and minimising disruptions to both customers and regulatory compliance.
The "Establish Impact Tolerance" process for CBS-3 ATM and Branch Cash Services is critical for identifying acceptable levels of disruption in key services, such as ATM cash withdrawals, branch cash withdrawals, cash deposits, and cash handling/replenishment.
Understanding the thresholds for maximum tolerable downtime (MTD) and maximum tolerable data loss (MTDL) for each service allows Metrobank to develop effective mitigation strategies and ensure regulatory compliance.
These thresholds also help prioritise resources during incidents, ensuring that the most critical functions receive attention first.
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/0430108a-ef49-43aa-ac7d-ee6bb474eba8)
[Moh Heng Goh](https://blog.bcm-institute.org/ebook-or/author/moh-heng-goh) Nov 11, 2025
###### Operational Resilience Certified Planner-Specialist-Expert
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/2196d2c2-e6e2-49b4-ba01-e7d03071dd00)
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/0430108a-ef49-43aa-ac7d-ee6bb474eba8)
### **CBS-3 ATM and Branch Cash Services**
[![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[ITo\] Establish Impact Tolerances](https://no-cache.hubspot.com/cta/default/3893111/319017a0-4f51-43af-a8ac-737b45a64720.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/319017a0-4f51-43af-a8ac-737b45a64720)In the context of Metrobank’s operational resilience strategy, setting appropriate impact tolerances for critical business services is essential for ensuring continuity and minimising disruptions to both customers and regulatory compliance.
The "Establish Impact Tolerance" process for CBS-3 ATM and Branch Cash Services is critical for identifying acceptable levels of disruption in key services, such as ATM cash withdrawals, branch cash withdrawals, cash deposits, and cash handling/replenishment.
Understanding the thresholds for maximum tolerable downtime (MTD) and maximum tolerable data loss (MTDL) for each service allows Metrobank to develop effective mitigation strategies and ensure regulatory compliance.
These thresholds also help prioritise resources during incidents, ensuring that the most critical functions receive attention first.
The following table summarises the impact tolerances for each Sub-CBS within the CBS-3 ATM and Branch Cash Services, including considerations for customer impact, regulatory requirements, and resilience status.
[![Banner \[Table\] \[OR\] \[E3\] Establish Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/627c33a8-714d-40af-9a2b-0d7957fb8afa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/627c33a8-714d-40af-9a2b-0d7957fb8afa)
##### Table P4: Establish Impact Tolerance for CBS-3
| Sub-CBS Code | Sub-CBS | Maximum Tolerable Downtime (MTD) | Maximum Tolerable Data Loss (MTDL) | Customer Impact | Regulatory Impact | Impact Type | Current Resilience Status | Action Required |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 3.1 | ATM Cash Withdrawal Services | 4 hours | 1 hour | High | High | Operational | Medium | Implement redundancy for ATM network. Improve monitoring and reporting. |
| 3.2 | Branch Cash Withdrawal Services | 6 hours | 2 hours | High | High | Operational | High | Enhance cash management processes. Ensure sufficient staff availability. |
| 3.3 | Cash Deposit Services | 8 hours | 1 hour | Moderate | Moderate | Operational | Low | Increase cash deposit options and ATMs. Ensure backup cash flow mechanisms. |
| 3.4 | Cash Handling and Replenishment | 12 hours | 3 hours | High | High | Operational | High | Review supply chain resilience. Ensure sufficient cash handling resources. |
| 3.5 | ATM Maintenance and Troubleshooting | 24 hours | 4 hours | High | Medium | Technical | Medium | Establish quicker response times for troubleshooting. Implement preventive maintenance programs. |
[![Banner \[Summing\] \[OR\] \[E3\] Establish Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/5e80e50f-5e3e-44ea-8c43-16bf42d4f3b5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5e80e50f-5e3e-44ea-8c43-16bf42d4f3b5)
The process of establishing appropriate impact tolerances for CBS-3 ATM and Branch Cash Services is crucial to ensuring that Metrobank can maintain service continuity, comply with regulatory standards, and minimize the effect of disruptions on customers.
By identifying the maximum tolerable downtime (MTD) and maximum tolerable data loss (MTDL) for each sub-service, Metrobank can prioritize resources, enhance resilience, and develop robust recovery strategies.
The actions outlined in the table provide a roadmap for improving operational efficiency and resilience across these critical services, helping to safeguard both customer trust and regulatory compliance.
Incorporating these impact tolerance measures will allow Metrobank to respond effectively to disruptions, ensuring that business-critical services are restored within acceptable timeframes and with minimal impact.
| Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide | | | | | |
| --- | --- | --- | --- | --- | --- |
| **eBook 3: Starting Your OR Implementation** | | | | | |
| **CBS-3 ATM and Branch Cash Services** | | | | | |
| **CBS-3 DP** | **CBS-3 MD** | **CBS-3 MPR** | **CBS-3 ITo** | **CBS-3 SuPS** | **CBS-3 ST** |
| [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[DP\] ATM and Branch Cash Services](https://no-cache.hubspot.com/cta/default/3893111/824bab83-53e3-4c30-956d-39cdc970ac2f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/824bab83-53e3-4c30-956d-39cdc970ac2f) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[MD\] Map Dependency](https://no-cache.hubspot.com/cta/default/3893111/4322ffca-0e57-4cc0-9308-7f5368eeb896.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4322ffca-0e57-4cc0-9308-7f5368eeb896) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[MPR\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/725cfdb5-0538-4a32-ad50-d732e84eaf8f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/725cfdb5-0538-4a32-ad50-d732e84eaf8f) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[ITo\] Establish Impact Tolerances](https://no-cache.hubspot.com/cta/default/3893111/319017a0-4f51-43af-a8ac-737b45a64720.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/319017a0-4f51-43af-a8ac-737b45a64720) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[SuPS\] Identify Severe but Plausible Scenarios](https://no-cache.hubspot.com/cta/default/3893111/150bd452-ae2b-4902-88b7-341ecb37b076.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/150bd452-ae2b-4902-88b7-341ecb37b076) | [![\[OR\] \[MBT\] \[E3\] \[CBS\] \[3\] \[ST\] Perform Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/c98536e1-da6f-49f5-84af-e50d9945f8c9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c98536e1-da6f-49f5-84af-e50d9945f8c9) |
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6)Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
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