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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
OR BB_v4_11

[OR] [MBT] [E3] [CBS] [3] [DP] ATM and Branch Cash Services

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Metrobank, one of the leading financial institutions in the Philippines, plays a pivotal role in ensuring the operational resilience of its services.

In this chapter, we delve into CBS-3 ATM and Branch Cash Services, an essential component of Metrobank’s operations. This service category encompasses both Automated Teller Machines (ATMs) and over-the-counter cash handling at branches, which are critical for providing customers with timely access to cash and banking services.

With increasing dependence on digital banking and cashless transactions, Metrobank must maintain operational continuity in these cash-dependent processes.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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New call-to-actionCBS-3 ATM and Branch Cash Services

[OR] [MBT] [E3] [CBS] [3] [DP] ATM and Branch Cash Services

New call-to-action

In this chapter, we delve into CBS-3 ATM and Branch Cash Services, which are essential components of Metrobank’s operations. This service category encompasses both Automated Teller Machines (ATMs) and over-the-counter cash handling at branches, which are critical for providing customers with timely access to cash and banking services.

With increasing dependence on digital banking and cashless transactions, Metrobank must maintain operational continuity in these cash-dependent processes.

Understanding the business processes (Sub-CBS) that support CBS-3 ensures that these services are resilient to disruptions, allowing Metrobank to maintain seamless operations and customer trust.

Banner [Table] [OR] [E3] Detailed Processes

Table P1: Detailed Processes for CBS-3

Sub-CBS Code

Name of Sub-CBS

Description of Sub-CBS

3.1

ATM Cash Withdrawal Services

The process that enables customers to withdraw cash from ATMs located across various locations. This involves the loading of cash into the machines and ensuring continuous availability for customers.

3.2

Branch Cash Withdrawal Services

The process involves customers withdrawing cash directly from Metrobank branches. This includes over-the-counter transactions and cash handling processes managed by branch staff.

3.3

Cash Deposit Services

The process that allows customers to deposit cash either through ATMs or at Metrobank branches. This involves both direct deposits and automated machine processes to ensure accuracy and efficiency.

3.4

Cash Handling and Replenishment

The internal process for managing and replenishing cash across ATMs and branch locations. This involves coordinating with cash vaults and third-party logistics providers to distribute some money.

3.5

ATM Maintenance and Troubleshooting

The process for regular maintenance, troubleshooting, and repairs of ATMs to ensure operational continuity. This includes technical support and monitoring for ATM downtime or cash shortages.

 

Banner [Summing] [OR] [E3] Detailed Processes

The CBS-3 ATM and Branch Cash Services are integral to Metrobank’s ability to serve its customers, particularly in a cash-driven economy.

The bank’s ability to ensure the smooth operation of both its ATMs and branch-based cash services is critical to maintaining customer satisfaction and operational resilience.

By focusing on the detailed processes supporting this service, Metrobank can better identify potential vulnerabilities and proactively address any disruptions that might affect its ability to deliver essential cash services.

This chapter has outlined the various Sub-CBS involved, highlighting the operational steps and resources necessary to ensure that these services remain robust and efficient in the face of challenges.

 

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
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CBS-3 ATM and Branch Cash Services
CBS-3 DP CBS-3 MD CBS-3 MPR CBS-3 ITo CBS-3 SuPS CBS-3 ST
[OR] [MBT] [E3] [CBS] [3] [DP] ATM and Branch Cash Services [OR] [MBT] [E3] [CBS] [3] [MD] Map Dependency [OR] [MBT] [E3] [CBS] [3] [MPR] Map Processes and Resources [OR] [MBT] [E3] [CBS] [3] [ITo] Establish Impact Tolerances [OR] [MBT] [E3] [CBS] [3] [SuPS] Identify Severe but Plausible Scenarios [OR] [MBT] [E3] [CBS] [3] [ST] Perform Scenario Testing

 

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