[OR] [MBT] [E3] [CBS] [12] [ST] Perform Scenario Testing

CBS-12 Third-Party / Outsourced Service Management

Scenario testing for CBS-12 focuses on validating Metrobank’s ability to maintain critical business services when faced with severe but plausible disruptions.

These tests are designed to simulate real-world operational challenges, including cyber threats, vendor failures, and regulatory compliance issues, to ensure response and recovery measures can sustain services within approved impact tolerances.

Integrating cyber and ICT risk considerations is critical, as these risks often amplify third-party dependencies and service continuity challenges.

Table P6: Perform Scenario Testing for CBS-12

Sub-CBS Code	Sub-CBS	Recommended Scenario Test Themes	Impact/Effect	Evidence of Proactive Risk Management Action
12.1	Vendor Risk Management	Vendor insolvency, supply chain disruption, and a cybersecurity breach at the vendor	Service delays, financial losses, and reputational damage	Vendor audits, risk scoring, regular performance reviews, and contractual risk clauses
12.2	Third-Party Contract Management	Contract non-compliance, legal disputes, and regulatory audit failure	Service disruption, regulatory fines, operational penalties	Periodic contract review, SLA monitoring, and legal advisory integration
12.3	Outsourced Service Monitoring	System downtime at the outsourced provider, inadequate incident reporting	Service unavailability, data loss, and operational bottlenecks	Continuous monitoring tools, KPIs, escalation protocols
12.4	Service Continuity Planning	Vendor business interruption, natural disaster impacting service	Critical service outage, breach of impact tolerance, customer dissatisfaction	Business continuity plans, backup vendors, and regular continuity drills
12.5	Compliance and Regulatory Assurance	Non-compliance with regulatory requirements, data privacy breach	Regulatory sanctions, reputational damage, and financial penalties	Compliance audits, automated reporting, and staff training programs
12.6	Incident Management and Response	Multi-vendor incident, ransomware attack, critical system failure	Delayed response, extended downtime, financial and reputational impact	Incident response plan, tabletop exercises, cyber resilience drills

Banner [Summing] [OR] [E3] Perform Scenario Testing

By systematically conducting scenario testing, Metrobank can confidently assess the resilience of its third-party and outsourced service arrangements.

These exercises provide insights into vulnerabilities, enhance incident response, and ensure that services operate within defined impact tolerances.

Evidence collected from proactive risk management actions enables continuous improvement and strengthens integration of cyber and ICT risk considerations into the overall operational resilience strategy.

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide
eBook 3: Starting Your OR Implementation
CBS-12 Third-Party / Outsourced Service Management
CBS-12 DP	CBS-12 MD	CBS-12 MPR	CBS-12 ITo	CBS-12 SuPS	CBS-12 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.



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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [12] [ST] Perform Scenario Testing

Operational Resilience Certified Planner-Specialist-Expert

CBS-12 Third-Party / Outsourced Service Management

Table P6: Perform Scenario Testing for CBS-12

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [12] [ST] Perform Scenario Testing

Operational Resilience Certified Planner-Specialist-Expert

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CBS-12 Third-Party / Outsourced Service Management

Table P6: Perform Scenario Testing for CBS-12

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments: