[OR] [MBT] [E3] [CBS] [11] [ITo] Establish Impact Tolerances

CBS-11 Overseas Remittance and Foreign Exchange Services

In the context of operational resilience, setting appropriate impact tolerances is a critical step to ensure that Metrobank’s critical business services (CBS), particularly CBS-11 Regulatory and Compliance Reporting, can withstand and recover from disruptions.

Impact tolerance refers to the maximum time that a process or service can be disrupted before it results in unacceptable consequences, whether operational, regulatory, or reputational.

It also includes the maximum data loss that is acceptable during such disruptions.

This chapter provides a detailed analysis of the impact tolerances for each of the sub-critical business services (Sub-CBS) under CBS-11, ensuring compliance with regulatory standards while maintaining operational effectiveness.

The goal is to establish resilience benchmarks for each sub-service, allowing Metrobank to monitor and manage risks proactively.

Table P4: Establish Impact Tolerance for CBS-11

Sub-CBS Code	Sub-CBS	Maximum Tolerable Downtime (MTD)	Maximum Tolerable Data Loss (MTDL)	Customer Impact	Regulatory Impact	Impact Type	Current Resilience Status	Action Required
11.1	Regulatory Reporting Framework	4 hours	1 day	Moderate disruption to service continuity for customers relying on accurate regulatory information	Non-compliance with regulatory reporting timelines can lead to fines or penalties	Operational, Regulatory	Resilient, but requires monitoring	Enhance the reporting system resilience and ensure failover procedures are in place
11.2	Compliance Monitoring and Auditing	6 hours	1 day	Low disruption to customer services, but reduced assurance of compliance	Regulatory breach due to delayed monitoring or auditing processes	Operational, Regulatory	Satisfactory, but periodic testing required	Implement real-time monitoring capabilities and ensure automated alerts for potential failures
11.3	Submission of Regulatory Reports	2 hours	12 hours	No direct customer impact, but delayed reporting could affect service timelines	Regulatory non-compliance due to the late submission of mandatory reports	Regulatory	Resilient, with regular system checks	Optimize the submission process with contingency procedures and alternative methods
11.4	Risk Assessment and Mitigation in Reporting	8 hours	1 day	Potential indirect impact on customer trust and business reputation	Regulatory failure in assessing and mitigating risks may result in penalties or forced shutdowns	Operational, Regulatory	Needs improvement: Incident response protocols are not fully defined	Strengthen risk mitigation strategies, review risk assessment timelines
11.5	Reporting Systems and Technology	4 hours	6 hours	Low customer impact, but delays may affect internal compliance processes	System failure may prevent timely reporting, leading to regulatory fines or sanctions	Operational, Regulatory	Stable, though dependent on external technology vendors	Build system redundancies and conduct regular stress tests to validate technology resilience

Banner [Summing] [OR] [E3] Establish Impact Tolerance

Establishing and monitoring impact tolerances for CBS-11 Regulatory and Compliance Reporting is essential to maintaining Metrobank’s operational resilience.

By defining clear tolerances for downtime and data loss, the bank can ensure that it meets regulatory requirements, minimises customer disruptions, and avoids significant financial penalties.

Ongoing resilience assessments, including routine system testing and risk mitigation exercises, will further enhance Metrobank’s ability to withstand disruptions and ensure continued compliance.

This approach will position Metrobank to manage risk more effectively, supporting long-term stability in the face of potential operational challenges.

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CBS-11 Regulatory and Compliance Reporting
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [11] [ITo] Establish Impact Tolerances

Operational Resilience Certified Planner-Specialist-Expert

CBS-11 Overseas Remittance and Foreign Exchange Services

Table P4: Establish Impact Tolerance for CBS-11

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide

[OR] [MBT] [E3] [CBS] [11] [ITo] Establish Impact Tolerances

Operational Resilience Certified Planner-Specialist-Expert

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Table P4: Establish Impact Tolerance for CBS-11

More Information About OR-5000 [OR-5] or OR-300 [OR-3]

Comments:

CBS-11 Overseas Remittance and Foreign Exchange Services